Glasses.comReviews of glasses.com

Glasses are super tight and bent ends Unacceptable not good!

Prescription completely wrong. Whoever read my prescription, probably should get some glasses themselves or have their eyes checked at least.

I cannot see out of my glasses. This is a prescription I have used multiple times and I know is good. They are so blurry I cannot see. I processed a return through your website and was told a shipping label would be forthcoming but I have yet to see it.

It took several tries to place my order. First my Rx wasn't acceptable b/c it didn't have an axis. Then something about the Rx was not for progressive lenses, but for transition, or something like that. Then they needed me to resend my Rx, which I did, but got another email saying they still needed it. Finally, I got my order placed: clear on top, 2.0 for reading at the bottom of lenses. Then... Okay, I clicked "Skip to product review", but that's not happening so I'll review the end result here: I received my glasses, and the upper parts of the lenses are not clear (meaning with no Rx). Vision through them is definitely distorted; I think they put 2.0 on the entire lens. I'll update after I try to have this issue corrected. Update: Although I did everything possible to clarify that I wanted clear on top, readers on the bottom, per my Rx, I now find out that they can't do that. I was on the phone with 3 different representatives (I got cut off twice) for around an hour while we hashed it all out. I don't understand why my request is problematic, but it is. Oh well...

While I found the website and the process of selecting my glasses to be very good, your customer service, however, is slow and not responsive in a timely manner. I ordered my glasses for myself, Haytham Abduljawad, however, my wife's name, Kelsie Abduljawad, was used by mistake on the order due to auto fill. I sent few emails and used your AI chat to request a name change so I can submit the invoice to my insurance company. There was no response. So I initiated a return.

Slow shipping due to production issues which I understand is out of their control. The low rating is due to lack of communication and follow through. I had to initiate all contact despite being delayed twice. They promised a 5% refund but I had to call again before it was applied. Then was promised expedited shipping which didn't happen. Their CSR were very helpful and nice but seems like the company lacks cohesive communication and follow through.

They show you a price during the frames/lens selection process that is not the same as in your cart. Basically if you try to find a pair that will be covered by insurance, it won't be covered because the cheaper ones are normally on sale and sales items won't be covered by insurance. Their customer service is also a joke-- they make you wait but immediately close out of chats, they don't review the chat history and they ask questions that they should have answers to.

The glasses I ordered should've been adult size, but they came in kids size. I can't even fit them, so now I have to return them.