Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About GlassesPros.com
GlassesPros.com – Your Trusted Online Eyewear StoreDiscover the finest selection of eyewear at GlassesPros.com, your one-stop destination for high-quality glasses, sunglasses, and prescription eyewear. Our Commitment We, at GlassesPros.com, are committed to providing our customers with a seamless online shopping experience for all their eyewear needs. We offer a wide variety of styles from top international brands and designers, ensuring that you will find the perfect pair of glasses to match your style and vision needs. Why Choose Us We understand that choosing glasses online can be a daunting task, and that's why we've made it our mission to simplify the process. Our user-friendly platform allows you to browse and select from thousands of frame styles and lens options, all from the comfort of your home. Customer Satisfaction What sets us apart is our dedication to customer satisfaction. We value our customers and are constantly striving to exceed their expectations with our exceptional customer service. Our team of highly trained customer service professionals is always ready to assist you, whether it's helping you choose the perfect pair of glasses or answering any queries you may have about our products or services. Quality and Affordability At GlassesPros.com, we prioritize quality and affordability. We believe that everyone should have access to superior eyewear without breaking the bank, and that's why we offer competitive prices on all our products. Additionally, we offer fast, reliable shipping and easy returns to make your shopping experience even more convenient. Our Reviews Don't just take our word for it - check out the reviews from our satisfied customers on TrustPilot. We're proud to have earned their trust and are committed to maintaining the highest standards of service. Join Us Today Join the GlassesPros.com community today and experience the difference. We look forward to serving all your eyewear needs.
GlassesPros.com (glassespros.com) has 1,750 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
I ordered my frames almost 2 months ago and haven't received them yet!!!!
Reply from GlassesPros.comOct 7, 2021
Hi there,
We are sorry for the inconvenience due to a delay in shipping your order. Unfortunately, we didn't have one of the frames you ordered on the shelf and had to order it from the manufacturer. There was no backorder situation or anything like that and we expected to ship them out within the usual 8-12 business day timeline. Clearly, that didn't happen and we apologize for that.
From what we see, we finally received that second frame yesterday and the order was shipped out. An email with tracking information was also sent out to you. We suggest you check the spam/junk folder since our emails may have landed up there.
Again, we truly apologize for the delay and thank you for your patience.
Sincerely,
GlassesPros.com
SM
Scott M.
Not happy with the experience
I found the perfect frames and lenses at a great price online with GlassesPros.com. I ordered and paid for them on August 25, 2021 and assumed I'd easily have them in time for my 2 month trip to South America on October 9, 2021. After all that's over 6 weeks time, surely they couldn't take that long...? Well, fast forward to today and I still don't have them. I started calling customer service around the end of September, and was told they were waiting on the lenses but had the frames. (Granted this may be the fault of the shipping container debacle.) On September 29, I called and they said that they finally had the lenses, they were being completed and they would send me a tracking number when they shipped, and that the note in my file mentioned I was going out of the country and they would expedite the order. They emailed me a tracking number the same day. I was extremely relieved because that gave the glasses a week and a couple days to get to me in time for my trip. Well, the tracking number said that the package label has been printed, but USPS did not have the item yet. And it said that the next day. And the next day. I called again, they assured me they were sent out. Checked the tracking the next day, same thing. Finally on Monday October 4(with the same USPS message that they don't have them yet) I called again, asking that they doublecheck that the order has actually left for the post office, and if not, that was fine, I would pay extra for faster shipping if it could be arranged. Well, the person who took my call this time was actually a little rude with me, had an attitude that I was doubting that they had actually left the facility, even though I never raised my voice or was anything less than polite. So now I've resigned myself to not having them before my trip unless a miracle happens and they suddenly show up. I don't see that happening even though they had 6 weeks to make it happen.
Reply from GlassesPros.comOct 6, 2021
Hi Scott,
We apologize for your inconvenience due to a delay in shipping your order. The reason behind USPS not showing tracking information is that we send out our packages together in a big bag to USPS at the end of the day. And the status shows "Tracking label created" until they receive the package and scan them one-by-one for the next hub.
Rest assured, the package was sent out from our facility on September 29th. Shipping is just a bit delayed in general. If you check the status now, you'll notice that USPS has scanned the package end of day yesterday and has forwarded to the next hub for delivery. You should be receiving it shortly!
We are also sorry for the delay in making your glasses. Your lenses took a long time to reach us and we apologize for that. To make up for this, we have added 10% store credit to your account for your next order.
Thanks for choosing GlassesPros.com
GV
gv
Dropped the ball badly
After my purchase they communicated with me a couple times that my items had been backordered. Since then and for several weeks I have received no status updates. I have reached out with no response except for, ironically, a request for this review. Meanwhile, they charged my credit card six weeks ago. I have requested a refund. Again... crickets.
Reply from GlassesPros.comOct 6, 2021
Hi GV, we apologize for your inconvenience. There have been shipping problems with SMITH and SUNCLOUD frames lately because of the global container shortage and all orders have been affected. Per your request, we have cancelled your order and processed a refund to the same payment method.
Again, we are sorry that this took longer than expected, and hope that you could give us another chance in the future.
Sincerely,
GlassesPros.com
YN
Yves N.
Waiting for my order since August
Waiting for my order since August, this is not acceptable. How can a company do not manage customer's expectations ???
Reply from GlassesPros.comOct 6, 2021
Hi Yves, we are sorry to see that you are not completely happy with your purchase at glassespros.com
From what we see, we are just waiting on the lenses that have not arrived at the lab yet. Once they are here, we'll mount them to the frames and will ship out your glasses to you. We know it has taken longer than usual and we want to make up for it. As a result, we have issued a 10% refund for your inconvenience.
Shipping these days is a bit delayed in general due to the ongoing global container issues and we have been trying hard to get the orders out as soon as possible but sometimes things go out of hand.
We are truly sorry that your order was one of those affected and we are trying hard to get the lenses to the lab at the earliest and send out the glasses to you. We hope you understand.
Sincerely,
GlassesPros.com
WB
William B.
DO NOT BUY FROM THIS SELLER!
DO NOT BUY FROM THIS SELLER!
It's been 45 days and I have yet to even receive a shipping confirmation. I've asked for a refund but was told to stay patient, twice. At this point I'm considering that I got ripped $140. Do not buy from this seller. Seemed fishy since the beginning but took a chance and got ripped.
Reply from GlassesPros.comOct 4, 2021
Hi William,
We are sorry for the delay in shipping your order. Unfortunately, we are currently experiencing delays with SMITH and SUNCLOUD frames because of the global shortage of shipping containers. A majority of our stock has been stuck either with the manufacturers or on the way to us. It looks like your order was one of those affected and we apologize for that.
We can now happily confirm that we received your frame at the end of the day Friday. It is ready to be shipped out and will leave our facility today. An email with tracking information will be sent to you as soon as it is processed and shipped. Again, we apologize for the inconvenience this delay has caused, and thank you for your patience!
Thanks,
GlassesPros.com
GL
Greve L.
If I could give 0 stars I would
If I could give 0 stars I would. I received glasses with the wrong lenses and here it is 3 months later and I still can't get a return authorization or new lenses. Every week I ask for a follow up and they say they will get back to me within 72 hours and I get no response. I have never dealt with such unresponsive people. They even told me I would get $25 back for the hassle and I never got that either. Not Good.
Reply from GlassesPros.comSep 28, 2021
Hi Lisa,
We are sorry to know that you are not completely happy with your purchase at glassespros.com!
From what we see in our records, the lenses that were sent out to you in your glasses were the exact ones that you ordered on our website. Our lenses are custom made for each and every customer and unfortunately, we can't process a refund or redo the lenses unless there is a manufacturing defect or if they turn up with the wrong prescription.
For your $25 lab fee however, it was released on September 4th to Tom Greve (to the same payment method used to pay the lab fee). We understand that a situation like this can be frustrating but if you try to understand our side of the story, we did what we were told to.
Please let us know if you have any other questions or concerns.
Thanks,
GlassesPros.com
JN
Josh N.
Ordered item on 8/28 never got it
Ordered item on 8/28, contacted company to receive update and was told, "no update". Finally cancelled order on 9/27 because sunglasses were not not shipped and glassespros provided no solution. Unacceptable business model. Do not waste your time.
Reply from GlassesPros.comSep 27, 2021
Hi Josh,
We are sorry for the delay in shipping your order. Unfortunately, we are currently experiencing delays with SMITH and SUNCLOUD frames because of the global shortage of shipping containers. A majority of our stock has been stuck either with the manufacturers or on the way to us. It looks like your order was one of those affected and we apologize for that.
We have been reaching out to our manufacturers every now and then to get an update but sometimes our hands are tied as well. We don't have control over the situation that the entire world is dealing with. We hope you understand and give us another chance in the future to serve you better.
Thanks,
GlassesPros.com
DY
Dylan
Simply a scam - don't waste your time
(order # 1300025385)
Ordered a pair of sunglasses and reading glasses. The price seemed good. After more than 7 business days (12 days total) the glasses had not shipped. I inquired about this using their live chat and was informed my 'pre-authorization' was expired...
I have made numerous transactions on my credit card since then and overall have never had this issue or even heard of it. When I look at my credit card statement, I am still being charged the full cost of the purchase. I was never notified that the order was not going through because of the expired 'pre-authorization' which means they took too long to charge my credit card. I called my credit card provider and they said they see that the transcation has gone through and that Glassespro do have my money and agreed that it appears that they are scamming me. I have now issued a dispute through my provider to get my money back
The deals and selection are decent but don't waste your time getting scammed.
Reply from GlassesPros.comSep 27, 2021
Hi Dylan,
We are sorry to hear about your experience. Looks like there was a misunderstanding on our end. The payment had, in fact, already gone through. Due to a technical glitch, it never showed us the "success" status unless we actually looked it up in our accounts after the management was reported by the support agent. We are sorry about that.
As far as your order is concerned, it was placed on September 15th. Per our shipping policy on the website, our warehouse takes around 8-12 business days for non-prescription eyewear and 10-15 business days for prescription eyewear. We are on the 8th business day today and from what we see, everything is in order.
We know that payment issues that we've had with your order have definitely created second thoughts in your mind and we understand that. But if you are willing to give us another chance, we'd like to send you your new eyewear. You don't have to do anything -- we have the order and your payment is a success. We are just waiting on frames to arrive at our distribution facility and as soon as they are shipped from here, we'll send you a confirmation email with tracking information.
Please let us know what you decide. Looking forward to hearing from you soon!
Thanks,
GlassesPros.com
