GlassesPros.comReviews of glassespros.com

Reply from GlassesPros.comMar 15, 2021

Hello Kyle, We have had multiple clients reach out with a similar issue after their order while using Internet Explorer as their browser. Please double-check to make sure that you are using any browser other than Internet Explorer. Regarding your receipt however, we always issue a receipt and order confirmation right after the order is placed. You also get re-directed to a page where it asks you whether you'd like to print your order or not. If you didn't see that page, then there most definitely is a problem with your browser. Our technical team tried to call you multiple times but were directed to your voicemail. Please give us a call back and we'd be more than happy to help you out! Also please update this review when you get the chance, as an up and coming family owned business, these reviews mean a ton to us and we do not want anyone tp have a bad experience with us!

Reply from GlassesPros.comMar 15, 2021

Hi Christy, our records show that you were sent an email regarding your order cancellation. Reason for cancellation: Your pick for the frames turned out to have been discontinued hence the cancellation occurred. Have you checked your spam folder? We have tried to call you multiple times as well but we get directed straight to your voicemail every time. We'd love to clear this up, please reach back out to us here or directly through [email protected]

Reply from GlassesPros.comMar 12, 2021

Based on our chronological records, the story you have written above is not accurate. Your order was placed on Feb 28th. Our procedure takes 8-12 business days to get you. Today is the 10th business day. We had repeatedly tried reaching out to you in the past regarding this frame being discontinued, and were not successful. After you had reached out saying that you are not happy with the waiting time, we cancelled the order and refunded you in full. Overall, this is not the kind of experience we want for anyone shopping on our site, please use code NXT15 to save $15 dollars with your next order in case you find the right frame for your style! Sincerely, GlassesPros.com family.

Reply from GlassesPros.comFeb 26, 2021

*** Updated *** Hi Joshua, This is with reference to your order number 1300016509 -- since we haven't heard back from you after our last reply, we have cancelled your order and have refunded the amount of $65 to your original payment method. If there's anything else that we can do for you in future, please let us know. Sincerely, GlassesPros family -- *** Original Reply *** Hello Joshua. The situation that you have described above is extremely vague and we are having a hard time understanding what you mean. On GlassesPros.com, you cannot place an order unless you pick your desired products --> enter the cart page where you can see a run-down of what your order will look like --> then by clicking "Proceed to Checkout" you will be taken to the checkout page --> then you have to follow 7 steps to confirm all your information (shipping, billing and special instructions) This process ensures that no one will place an order accidentally since you are not allowed to checkout unless you confirm your order, over and over. Last but not least, you have a confirmation email sitting in your inbox. If you cannot see it there, please check you spam folder as well since it is your first experience with our website. Our "Thank You for Your Order" page also offers the option to print your confirmation. We are not clear as to what kind of a run-around you are facing. We also tried calling you 3 times today, and we were directed to your voicemail every time. We can assure you that we do not take anyone's money as our website requires customers to confirm their intent to purchase for at least 3 times. Rest assured that your $$ is not even captured by us yet, simply it just has been authorized, by you. We are holding off this order until we hear back from you in the next 72 hours, if we do not hear back, we will cancel and refund the order. Sincerely, GlassesPros family.