Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About GlassesPros.com
GlassesPros.com – Your Trusted Online Eyewear StoreDiscover the finest selection of eyewear at GlassesPros.com, your one-stop destination for high-quality glasses, sunglasses, and prescription eyewear. Our Commitment We, at GlassesPros.com, are committed to providing our customers with a seamless online shopping experience for all their eyewear needs. We offer a wide variety of styles from top international brands and designers, ensuring that you will find the perfect pair of glasses to match your style and vision needs. Why Choose Us We understand that choosing glasses online can be a daunting task, and that's why we've made it our mission to simplify the process. Our user-friendly platform allows you to browse and select from thousands of frame styles and lens options, all from the comfort of your home. Customer Satisfaction What sets us apart is our dedication to customer satisfaction. We value our customers and are constantly striving to exceed their expectations with our exceptional customer service. Our team of highly trained customer service professionals is always ready to assist you, whether it's helping you choose the perfect pair of glasses or answering any queries you may have about our products or services. Quality and Affordability At GlassesPros.com, we prioritize quality and affordability. We believe that everyone should have access to superior eyewear without breaking the bank, and that's why we offer competitive prices on all our products. Additionally, we offer fast, reliable shipping and easy returns to make your shopping experience even more convenient. Our Reviews Don't just take our word for it - check out the reviews from our satisfied customers on TrustPilot. We're proud to have earned their trust and are committed to maintaining the highest standards of service. Join Us Today Join the GlassesPros.com community today and experience the difference. We look forward to serving all your eyewear needs.
GlassesPros.com (glassespros.com) has 1,750 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
I got the buy 1 get 1 free special, 1st pair got here in approximately a month, I NEVER received my 2nd pair even after several “updates” of them sending weird emails like they it’s a spam account. I will never order from them again!
Reply from GlassesPros.comJan 20, 2021
The inconvenience you've described is the last thing we want for our customers to experience at GlassesPros.com. As a small business startup, we have had many challenges to overcome and work through. We are happy to say we feel confident in our ability to provide you with exceptional service as a result of our remediation.
Again we are truly sorry for the inconvenience this caused you and would like to request a second chance. We have improved and would love the opportunity to win your business back. Should you be so inclined to offer us a 2nd chance at turning this negative into a positive, we will gladly give you a store credit.
Please reach out to us through Live Chat at https://www.glassespros.com
Sincerely, GlassesPros Family.
KD
Kelsey D.
This site might be a scam
This site might be a scam! I placed an order over a week ago and have not had any sort of follow-up as to status from the company, nor can you track an order on the site. I submitted multiple requests to check on the status of my order and have heard nothing. The only communication I have received since paying this company for glasses I am not sure that I will receive is to review them. Well this is the review, absolutely terrible! Hoping to get my money back! Go through eye buy direct! Way better order tracking and customer service!
Reply from GlassesPros.comJan 20, 2021
The inconvenience you've described is the last thing we want for our customers to experience at GlassesPros.com. As a small business startup, we have had many challenges to overcome and work through. We are happy to say we feel confident in our ability to provide you with exceptional service as a result of our remediation.
COVID-19 and the situations surrounding it took massive toll on shipping companies altogether, our shipping time suffered due this matter, as well as being short-staffed. We had a breakdown in our communication chain as well and we also sent out an email describing the breakdown in detail.
Again we are truly sorry for the inconvenience this caused you and would like to request a second chance. We have improved and would love the opportunity to win your business back. Should you be so inclined to offer us a 2nd chance at turning this negative into a positive, we will gladly give you a store credit.
Please reach out to us through Live Chat at https://www.glassespros.com
Sincerely, GlassesPros Family.
TG
Terence G.
Avoid.
Today is January 19th. I Placed my order on December 9th. Every time I contact them (today was the 5th time) I'm told that they're 'going to get an answer from their backend team in 24-72 hours'. The essentially stole my money. Do not order from them unless you want to be blind for 40 days and still never receive your order.
Reply from GlassesPros.comJan 20, 2021
The inconvenience you've described is the last thing we want for our customers to experience at GlassesPros.com. As a small business startup, we have had many challenges to overcome and work through. We are happy to say we feel confident in our ability to provide you with exceptional service as a result of our remediation.
COVID-19 and the situations surrounding it took massive toll on shipping companies altogether, our shipping time suffered due this matter, as well as being short-staffed. We had a breakdown in our communication chain as well and we also sent out an email describing the breakdown in detail.
Again we are truly sorry for the inconvenience this caused you and would like to request a second chance. We have improved and would love the opportunity to win your business back. Should you be so inclined to offer us a 2nd chance at turning this negative into a positive, we will gladly give you a store credit.
Please reach out to us through Live Chat at https://www.glassespros.com
Sincerely, GlassesPros Family.
DH
DH
Ordered glasses 9 days ago have not…
Ordered glasses 9 days ago have not heard one thing starting to think I was scammed
Reply from GlassesPros.comJan 20, 2021
Hello David, we assure you that you are not being scammed!
You have ordered glasses with prescription lenses. In your case, progressive vision prescription takes time to be custom-cut and custom-fitted.
At GlassesPros, we ensure that prescription lenses are in pristine condition, with the correct prescription as well as ensuring that they fit your frames properly.
It has been only 6 business days since your order was placed. Your lenses are currently in the lab, being cut by our professional opticians to eventually be on their way to you.
We have included Free Gifts in your order as well to turn this negative into a positive for you!
Please contact us at [email protected], or quickly get through to us by using the Live Chat on our website during business hours.
Thank you
GM
Graem M.
UPDATED: Absolutely avoid this company
Absolutely avoid this company.
I placed an order in early December and received one product that was not as described on the product listing. Opened a ticket that wasn't responded two within a few weeks, followed up only to find the other half of my order paid for 45 days prior wasn't in production and had seemingly been forgotten about. Seems a lot of similar complaints, I've started the process for a refund.
FURTHER UPDATE:
After publishing this review, GlassesPros responded very courteously (below) and requested I call and give them another try. I thought perhaps it was a one-off, they couldn't possibly be this bad, so I tried again. Here's how it went:
I spent an hour on the phone, spoke to someone to who I outlined my entire experience to in detail and how we could make it work. At the end of the call, the next steps were that I would write them an email outlining the conversation we had and a support ticket would be created and escalated. I voiced my opinion repeating all the information I'd just provided to support seemed counterproductive but I had to appreciate I'd done this to myself.
So, I wrote to support, a ticket was created, a return label for the part of the order I received was provided, and I returned the part of the order I had received. Then I waited for a week, I followed up with a message through their support app, I followed up with a call, and voice messages, but no response. The support ticket wasn't updated, escalated, or seemingly even viewed. But I'd done this to myself.
Finally after calls, and follow-ups I did get a hold of someone. She put me on hold for twenty minutes before I received an email citing my order had simply been refunded. None of these things happen automatically as they had received the return weeks previously.
If you chose to purchase products through GlassesPros, hopefully, you don't learn the lessons I did. You did it to yourself.
Reply from GlassesPros.comJan 20, 2021
The inconvenience you've described is the last thing we want for our customers to experience at GlassesPros.com. As a small business startup, we have had many challenges to overcome and work through. We are happy to say we feel confident in our ability to provide you with exceptional service as a result of our remediation.
COVID-19 and the situations surrounding it took massive toll on shipping companies altogether, our shipping time suffered due this matter, as well as being short-staffed. We had a breakdown in our communication chain as well and we also sent out an email describing the breakdown in detail.
Again we are truly sorry for the inconvenience this caused you and would like to request a second chance. We have improved and would love the opportunity to win your business back. Should you be so inclined to offer us a 2nd chance at turning this negative into a positive, we will gladly give you a store credit.
Please reach out to us through Live Chat at https://www.glassespros.com
Sincerely, GlassesPros Family.
CA
Catherine
Ordered two pair of glasses on December…
Ordered two pair of glasses on December 24th and was emailed and told of a delay with one pair. I responded to send the other pair and have sent two more email messages asking for an update and have not received a response or the glasses. Still waiting...
Reply from GlassesPros.comJan 20, 2021
The inconvenience you've described is the last thing we want for our customers to experience at GlassesPros.com. As a small business startup, we have had many challenges to overcome and work through. We are happy to say we feel confident in our ability to provide you with exceptional service as a result of our remediation.
COVID-19 and the situations surrounding it took massive toll on shipping companies altogether, our shipping time suffered due this matter, as well as being short-staffed. We had a breakdown in our communication chain as well and we also sent out an email describing the breakdown in detail.
Again we are truly sorry for the inconvenience this caused you and would like to request a second chance. We have improved and would love the opportunity to win your business back. Should you be so inclined to offer us a 2nd chance at turning this negative into a positive, we will gladly give you a store credit.
Please reach out to us through Live Chat at https://www.glassespros.com
Sincerely, GlassesPros Family.
SH
Stanley H.
I ordered on 12/25/20 here it is…
I ordered on 12/25/20 here it is 1/15/21 havent received my order yet, then they mess it up with only 1pr of glasses when I was to get 2 pr glasses talked to 1 of your associates about order, the ad said buy 1 get 1 free so the associate explained to me that you had to get different frame but I could get 2nd pair 50% off because they both had same frames so I talk and talk to customer service and they tell me that 1 pr was canceled other on the way very poor business deal.
Reply from GlassesPros.comJan 20, 2021
The inconvenience you've described is the last thing we want for our customers to experience at GlassesPros.com. As a small business startup, we have had many challenges to overcome and work through. We are happy to say we feel confident in our ability to provide you with exceptional service as a result of our remediation.
Again we are truly sorry for the inconvenience this caused you and would like to request a second chance. We have improved and would love the opportunity to win your business back. Should you be so inclined to offer us a 2nd chance at turning this negative into a positive, we will gladly give you a store credit.
Please reach out to us through Live Chat at https://www.glassespros.com
Sincerely, GlassesPros Family.
DF
Daniel F.
Long time to receive product
It has been near 2 months and I have not received my glasses. I was told 8 days ago that they would ship half the order. Still nothing.
Reply from GlassesPros.comJan 15, 2021
The inconvenience you've described is the last thing we want for our customers to experience at GlassesPros.com. As a small business startup, we have had many challenges to overcome and work through. We are happy to say we feel confident in our ability to provide you with exceptional service as a result of our remediations.
Again we are truly sorry for the inconvenience this caused you and would like to request a second chance. We have improved and would love the opportunity to win your business back. Should you be so inclined to offer us a 2nd chance at turning this negative into a positive, we will gladly give you a store credit.
Please reach out to us through Live Chat at https://www.glassespros.com
Sincerely, GlassesPros Family.
