GlobeInReviews of globein.com

Reply from GlobeInDec 29, 2020

Hi Jordan, Thank you for providing this feedback. The Cancel button on your account should work. If it is not, this seems to be an issue specific to your account. Our Customer Support Team will be more than happy to work with you here. Please note that our Support Team is about 10 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team

Reply from GlobeInDec 28, 2020

Hi Nikki, Thank you for providing this valuable feedback. As our customers know, GlobeIn has been in the process of moving fulfillment centers. With the stress of that move, the pandemic, and the holiday season in regards to FedEx shipping delays, it has been difficult to keep up with orders. However, we have been sending regular email updates to our customers and our CEO, Vlad, has been posting live videos to our Facebook Mavens Group from the fulfillment center. This move will tremendously improve shipping issues in the coming months! We expect to have your boxes out on time, prevent damages, and not have any missing items. While this move is beneficial, it is unfortunately causing delays in shipment. Although we cannot provide you with an exact date on when your order will ship, rest assured that you will receive a confirmation email with tracking information as soon as it is processed. Thank you, The GlobeIn Team

Reply from GlobeInDec 28, 2020

Hi Patti, Thank you for providing this feedback. Unfortunately, we are unable to take phone calls at this time due to our limited customer support team. We transferred over to an email Customer Support system a few years back because we noticed it was much more efficient to be able to answer customer emails faster while providing necessary attachments, documentation and assistance with inquiries. Our Customer Support Team will be more than happy to work with you here. Please note that our Support Team is about 10 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team

Reply from GlobeInDec 22, 2020

Hi Mel, Thank you for this valuable feedback. We understand that the shipping delays are frustrating. Please know that we are not prioritizing new customers over repeat customers. Our Customer Support Team will be more than happy to work with you here. Please note that our Support Team is about 7 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. They will respond to you as soon as possible. Our CEO, Vlad, has sent out another update email regarding all of our delayed orders with new timelines. In his last email from December 6th, he mentioned that our plan was to have all September, October and November boxes shipped out by today, Wednesday, December 16th and that this timeline was contingent on our ability to increase our daily shipping capacity. Our warehouse has been limited by FedEx to one truck load of boxes per day. On Sunday night he was able to confirm that there’s a warehouse in Chattanooga, TN (only 2 hours from our current warehouse) that was able to accept 3 truck loads of boxes and ship them on our behalf. Partnering with this warehouse has doubled our daily shipping capacity and made it possible to ship most September and October subscription boxes. We estimate that all of the boxes shipping from this facility will have shipped by the end of the day on Friday, December 18th. If your order ships out in the afternoon of the 18th, you may not see your tracking email until the following day. Our fulfillment team is working seven days a week to get as many November orders shipped as soon as possible. Even though we expect most delayed, unfulfilled orders to ship out by Friday, December 18th, we’re hesitant to make any further estimates on shipping and delivery timelines. Based on FedEx’s current estimates it is likely that it will take 7-10 business days for tracking information to update and for packages to be delivered. Additionally, it’s possible that the packages will be delivered to the recipient before tracking information has been updated on the FedEx website. We know this update does not provide any details on specific order’s shipment dates and for this we sincerely apologize. Unfortunately, due to the processes we are using to push through as many shipments as possible, our Customer Service team does not have access to detailed shipping estimates, timelines or updates on specific orders at this time. Best wishes, The GlobeIn Team

Reply from GlobeInDec 22, 2020

Hi Deborah, Thank you for this valuable feedback. We understand that the shipping delays are frustrating. Our Customer Support Team will be more than happy to work with you here. Please note that our Support Team is about 7 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. They will respond to you as soon as possible. Our CEO, Vlad, has sent out another update email regarding all of our delayed orders with new timelines. In his last email from December 6th, he mentioned that our plan was to have all September, October and November boxes shipped out by today, Wednesday, December 16th and that this timeline was contingent on our ability to increase our daily shipping capacity. Our warehouse has been limited by FedEx to one truck load of boxes per day. On Sunday night he was able to confirm that there’s a warehouse in Chattanooga, TN (only 2 hours from our current warehouse) that was able to accept 3 truck loads of boxes and ship them on our behalf. Partnering with this warehouse has doubled our daily shipping capacity and made it possible to ship most September and October subscription boxes. We estimate that all of the boxes shipping from this facility will have shipped by the end of the day on Friday, December 18th. If your order ships out in the afternoon of the 18th, you may not see your tracking email until the following day. Our fulfillment team is working seven days a week to get as many November orders shipped as soon as possible. Even though we expect most delayed, unfulfilled orders to ship out by Friday, December 18th, we’re hesitant to make any further estimates on shipping and delivery timelines. Based on FedEx’s current estimates it is likely that it will take 7-10 business days for tracking information to update and for packages to be delivered. Additionally, it’s possible that the packages will be delivered to the recipient before tracking information has been updated on the FedEx website. We know this update does not provide any details on specific order’s shipment dates and for this we sincerely apologize. Unfortunately, due to the processes we are using to push through as many shipments as possible, our Customer Service team does not have access to detailed shipping estimates, timelines or updates on specific orders at this time. Best wishes, The GlobeIn Team

Reply from GlobeInDec 22, 2020

Hi Amy, Thank you for this valuable feedback. We understand that the shipping delays are frustrating. Our Customer Support Team will be more than happy to work with you here. Please note that our Support Team is about 7 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. They will respond to you as soon as possible. Our CEO, Vlad, has sent out another update email regarding all of our delayed orders with new timelines. In his last email from December 6th, he mentioned that our plan was to have all September, October and November boxes shipped out by today, Wednesday, December 16th and that this timeline was contingent on our ability to increase our daily shipping capacity. Our warehouse has been limited by FedEx to one truck load of boxes per day. On Sunday night he was able to confirm that there’s a warehouse in Chattanooga, TN (only 2 hours from our current warehouse) that was able to accept 3 truck loads of boxes and ship them on our behalf. Partnering with this warehouse has doubled our daily shipping capacity and made it possible to ship most September and October subscription boxes. We estimate that all of the boxes shipping from this facility will have shipped by the end of the day on Friday, December 18th. If your order ships out in the afternoon of the 18th, you may not see your tracking email until the following day. Our fulfillment team is working seven days a week to get as many November orders shipped as soon as possible. Even though we expect most delayed, unfulfilled orders to ship out by Friday, December 18th, we’re hesitant to make any further estimates on shipping and delivery timelines. Based on FedEx’s current estimates it is likely that it will take 7-10 business days for tracking information to update and for packages to be delivered. Additionally, it’s possible that the packages will be delivered to the recipient before tracking information has been updated on the FedEx website. We know this update does not provide any details on specific order’s shipment dates and for this we sincerely apologize. Unfortunately, due to the processes we are using to push through as many shipments as possible, our Customer Service team does not have access to detailed shipping estimates, timelines or updates on specific orders at this time. Best wishes, The GlobeIn Team

Reply from GlobeInDec 21, 2020

Hi Lori, Thank you for this valuable feedback. We understand that the shipping delays are frustrating. Our Customer Support Team will be more than happy to work with you here. Please note that our Support Team is about 7 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. They will respond to you as soon as possible. Our CEO, Vlad, has sent out another update email regarding all of our delayed orders with new timelines. In his last email from December 6th, he mentioned that our plan was to have all September, October and November boxes shipped out by today, Wednesday, December 16th and that this timeline was contingent on our ability to increase our daily shipping capacity. Our warehouse has been limited by FedEx to one truck load of boxes per day. On Sunday night he was able to confirm that there’s a warehouse in Chattanooga, TN (only 2 hours from our current warehouse) that was able to accept 3 truck loads of boxes and ship them on our behalf. Partnering with this warehouse has doubled our daily shipping capacity and made it possible to ship most September and October subscription boxes. We estimate that all of the boxes shipping from this facility will have shipped by the end of the day on Friday, December 18th. If your order ships out in the afternoon of the 18th, you may not see your tracking email until the following day. Our fulfillment team is working seven days a week to get as many November orders shipped as soon as possible. Even though we expect most delayed, unfulfilled orders to ship out by Friday, December 18th, we’re hesitant to make any further estimates on shipping and delivery timelines. Based on FedEx’s current estimates it is likely that it will take 7-10 business days for tracking information to update and for packages to be delivered. Additionally, it’s possible that the packages will be delivered to the recipient before tracking information has been updated on the FedEx website. We know this update does not provide any details on specific order’s shipment dates and for this we sincerely apologize. Unfortunately, due to the processes we are using to push through as many shipments as possible, our Customer Service team does not have access to detailed shipping estimates, timelines or updates on specific orders at this time. Best wishes, The GlobeIn Team

Reply from GlobeInDec 21, 2020

Hi Karen, Thank you for this valuable feedback. We understand that the shipping delays are frustrating. Our CEO, Vlad, has sent out another update email regarding all of our delayed orders with new timelines. In his last email from December 6th, he mentioned that our plan was to have all September, October and November boxes shipped out by today, Wednesday, December 16th and that this timeline was contingent on our ability to increase our daily shipping capacity. Our warehouse has been limited by FedEx to one truck load of boxes per day. On Sunday night he was able to confirm that there’s a warehouse in Chattanooga, TN (only 2 hours from our current warehouse) that was able to accept 3 truck loads of boxes and ship them on our behalf. Partnering with this warehouse has doubled our daily shipping capacity and made it possible to ship most September and October subscription boxes. We estimate that all of the boxes shipping from this facility will have shipped by the end of the day on Friday, December 18th. If your order ships out in the afternoon of the 18th, you may not see your tracking email until the following day. Our fulfillment team is working seven days a week to get as many November orders shipped as soon as possible. Even though we expect most delayed, unfulfilled orders to ship out by Friday, December 18th, we’re hesitant to make any further estimates on shipping and delivery timelines. Based on FedEx’s current estimates it is likely that it will take 7-10 business days for tracking information to update and for packages to be delivered. Additionally, it’s possible that the packages will be delivered to the recipient before tracking information has been updated on the FedEx website. We know this update does not provide any details on specific order’s shipment dates and for this we sincerely apologize. Unfortunately, due to the processes we are using to push through as many shipments as possible, our Customer Service team does not have access to detailed shipping estimates, timelines or updates on specific orders at this time. Best wishes, The GlobeIn Team