Godiva's Secret WigsReviews of godivassecretwigs.com

Reply from Godiva's Secret WigsFeb 24, 2023

Hi Tina, We appreciate you taking the time to write your review. I'm sorry to hear the Taylor Top and the Total Fringe did not meet your expectations. We would never want you to keep something that you don't love. You are welcome to return them for either a store credit or a refund. At the bottom of your invoice enclosed with your order are the return instructions. If you need assistance with your return, please call us at (877)567-9447 and we will be happy to help. We can also help with any questions about our pieces, colors, density, etc. as well. Thank you.

Reply from Godiva's Secret WigsDec 21, 2022

Hi Dora, Thanks for sharing. We've been working with consultants for almost 25 years and it's extremely rare that we receive a comment like yours. In 2015, you signed up for our consultant program, which is meant for women who want to start a wig business to work on empowering women by selling our wigs in their community, or at least that is our intention for our consultant business. In November 2020, we updated our Consultant Policies to state that "To remain an active consultant, a consultant must purchase a minimum of $500 worth of product each calendar year." The email you received recently was simply a reminder because you had not met that amount yet. For the consultants that want to empower women, $500 per year is a very small amount because they carry an inventory to show and sell; they are continuously selling and restocking their inventory. The $500 annual commitment is to ensure that consultants do have a wig business and are working with women to help them sometimes during the biggest changes of their lives. We did not intend the consultant program to be a discount for women's personal use. Additionally, in January 2017, you signed an updated policy that said, "Unless specified "Consultant Promo," any promotions through email, website, Facebook, YouTube or other means are not to be used by Consultants." (If you'd like to see a copy of this, please call our corporate office and we'd be happy to send it to you.) Each client and consultant is very important to us, so please call us if you need additional information. We're happy you found wigs at prices that work for you. Sincerely, Rochelle and Danielle

Reply from Godiva's Secret WigsDec 21, 2022

Hi Chris. We appreciate you posting your review. We apologize that your experience with your topper was not as you had hoped. Your input is very important to us. We would like to discuss this with you directly. Please call and ask for Shannon Sanchez at (877)567-9447 or (818)591-0808. Thank you.

Reply from Godiva's Secret WigsDec 21, 2022

Hi Ruby Red, I apologize for this delayed response to your review. We just discovered your review here and would like to try and help. We appreciate your watching our videos. Wigs tend to look differently on each person that wears them based on one's own unique features. Our wig experts can help you with choosing a style, color, and provide assistance with any questions or concerns. We are available Monday - Friday from 8:30 am to 4:30 pm PST at (877)567-9447 or by email at [email protected]. We would love to speak with you. Thank you.

Reply from Godiva's Secret WigsDec 21, 2022

Hi Dalene, We appreciate your feedback regarding the topper you received from us and apologize for the long delay in responding to your review. We just recently discovered reviews on this forum and feel it is important to still respond to you. Synthetic fibers will have a shine due to the newness of the fibers being synthetic and not human hair. Once the piece has been washed a few times, the shine naturally tones down. You can also take a little baby powder in your hands, rub your hands together and then run your fingers through the hair fibers. This will help. The great thing about synthetic wigs and toppers is that they are easy to care for and wash & wear. There is no maintenance needed and they are very lightweight. Thank you.

Reply from Godiva's Secret WigsDec 21, 2022

Hi Margaret, I apologize for the long delay in responding to your review. We just discovered reviews in this forum and feel it is important to respond regardless. Although your refund was issued quite a while ago, I see that your order was placed on 5/8/21. Returns take 5-10 business days to process once received by us. It appears your return and refund were processed accordingly. We are available to answer any questions or concerns Monday -Friday between 8:30 am and 4:30 pm PST at (877)567-9447 or at [email protected]. Thank you.