Great
Based on 581 reviews
Gohaus4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Haus is a men’s athletic performance apparel brand built for demanding training and everyday life. Rooted in hybrid training, our gear supports strength training, running, functional fitness, mobility, and recovery—with the versatility to perform wherever you do.Haus represents the constant pursuit of better. We believe fulfillment isn’t found in reaching perfection, but in the lifelong process of growth, resilience, and self-improvement. Our community is made up of people who push beyond their comfort zones, embrace challenges, and keep showing up.Our products are made for the community and shaped by the community. We listen to your feedback and continuously improve our fit, materials, durability, and performance—because our gear is only as strong as the people who wear it.Over 500,000 customers worldwide. Keep chasing better.
Gohaus (gohaus.com) has 581 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
Showing 114 reviews with 1 star · Clear filters
Sloan
I was given a code BAKER25OFF and it didn't work with my order
Reply from GohausAug 28, 2026
Ah, it’s always frustrating when a promo code doesn’t apply the way you expected! Our promos can work a little differently depending on the offer, and if another discount was already applied, it’s possible this one didn’t land. If anything ever looks off, our team is just a message away through the chat in our Help Center! 💪 - Team HAUS
divakr P.
I ordered 4 tanks but usually my size is M but this time i ordered L just be safe but even L size was smaller to me. I dont know why? and when i contacted support they said i can’t exchange them because im from Australia. Come on guys it is AUD130 How you can say this to me now. I have read all exchange policies before ordering i didn’t see anything that i can’t exchange them. THIS IS SERIOUS they should tell this before we order
Reply from GohausAug 28, 2026
We hear you — this definitely isn’t the experience we want you to have with Haus. We’d love the chance to take a closer look and see how we can help. We haven’t been able to locate your order just yet, so we’ve reached out through Trustpilot for a few more details. - Team HAUS
Marcos I B.
I thought I was getting a deal saving $44 and didn’t realise that I was paying $41 for shipping for 3 tank tops. Felt a bit crap afterwards.
Reply from GohausAug 27, 2026
We hear you! This is helpful feedback as we look at how we can make the full checkout experience better. We appreciate you calling it out. 💪 - Team HAUS
Doug S.
Very disappointed! The sizing is completely off and the quality of the tank tops is very bad. I bought a 3 pack of tanks in XL and the shirts I received were tiny and the quality was horrific
Reply from GohausAug 26, 2026
Sorry to hear the tanks weren’t the right fit for you. We’ve reached out for a few more details and will take a closer look once we hear back. - Team HAUS
Will S.
Thank you for contacting me regarding this issue and fixing it! It's much appreciated!
Reply from GohausAug 21, 2026
We’re sorry to hear this — this isn’t the experience we want anyone to have with Haus. While our international return options are different, receiving an item that doesn’t match what you ordered is something we want to take a closer look at. It sounds like there may be something we missed here, and we want to make sure we understand exactly what happened. We’re going to reach out directly and review this with you. We appreciate you bringing it to our attention and giving us the opportunity to take another look.
Matthew F.
Terrible experience. After being bombarded with Instagram ads, I decided to give their cropped tees a try. I reviewed the sizing guide and ordered one size down based on the model’s measurements, but when the shirt arrived, it fit like a poncho. The fabric was also incredibly heavy and had an oddly unpleasant feel. I contacted customer service for a refund, but after multiple back-and-forth exchanges, they reiterated that they would only offer store credit. As a first-time customer, I have no confidence that I’ll be satisfied with another product, making store credit an unacceptable resolution. There was a simple, customer-first way to resolve this situation, but the company instead chose an inflexible policy that turned a disappointing product into a terrible overall customer experience.
Reply from GohausAug 21, 2026
Matthew, thank you for giving Haus a try and for taking the time to share your experience. We’re disappointed to hear that the fit and feel of the tees missed the mark, especially on your first order with us. The experience you described is something we want to better understand. We’ve taken another look at your experience with our team and will be reaching out to you directly to learn more about what you received and see how we can help. We appreciate the candid feedback and the opportunity to take a closer look. Feedback like this helps us continue to build better — both in the gear we make and the experience we deliver.
Rob E.
Worst company I've ever dealt with. Total scam. I will be filing a lawsuit if my money is not refunded
Reply from GohausAug 26, 2026
We’re sorry to hear you felt this way. Our team reviewed the details and worked with you directly through our support channel to resolve the matter. If you have any other questions, please reply to the existing conversation with our team. - Team HAUS
GZ
They do not do any returns to your original payment method.
Reply from GohausAug 26, 2026
We appreciate you sharing your feedback. We offer returns on eligible U.S. orders in accordance with our policy, and our team is always here to help with sizing, finding the right fit, or addressing any concerns along the way. - Team HAUS
