Great
Based on 795 reviews
GoldStar Trust Company4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 1989, GoldStar Trust Company has 30+ years of experience in providing specialized services as a Self-Directed IRA Custodian, Trustee and Escrow/Paying Agent. For more than three decades, we have offered unique retirement solutions that allow investors across the nation to diversify their IRA portfolios with alternative investments to traditional stocks, bonds and mutual funds. GoldStar is known for comprehensive expertise, industry innovation and friendly, conscientious service.
GoldStar Trust Company (goldstartrust.com) has 795 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 23 reviews with 3 stars · Clear filters
Joanne
Didn’t tell me it would be hard to transfer my money. Not sure what to do next. They said i can pick my gold. No one is telling me the steps to proceed.
Reply from GoldStar Trust CompanySep 17, 2024
A member of management reached out you via email and phone to review the process. Thank you!
MJRosser
Metal sales people just dump you off with Trust company when moving an IRA to metals. No followup no calls no email.
Reply from GoldStar Trust CompanyAug 26, 2024
Thank you for the review!
Neal
Set up fees I was unaware of.
Rhonda R.
I would appreciate more instructions with the forms that need to be filled out in order to complete transactions. They are not always self-explanatory.
customer
Slow service.
GVL
Just signed up with them. Starting them off with 3 stars.
Jack W. Seely, S.
Took too long.
Reply from GoldStar Trust CompanyDec 6, 2023
Thank you for the review!
Kelly M.
It took too long to convert because I was never notified to call my previous account management company. Lack of communication is not a good thing
Reply from GoldStar Trust CompanyJun 26, 2023
Apologies for the issues. We will be reaching out to you.
