Great
Based on 795 reviews
GoldStar Trust Company4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 1989, GoldStar Trust Company has 30+ years of experience in providing specialized services as a Self-Directed IRA Custodian, Trustee and Escrow/Paying Agent. For more than three decades, we have offered unique retirement solutions that allow investors across the nation to diversify their IRA portfolios with alternative investments to traditional stocks, bonds and mutual funds. GoldStar is known for comprehensive expertise, industry innovation and friendly, conscientious service.
GoldStar Trust Company (goldstartrust.com) has 795 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 61 reviews with 4 stars · Clear filters
Michael
Gold Star was pretty good. The arrival of the check for the rollover IRA was painful. It all worked out. All the people with Goldstar were very nice and patient.
Reply from GoldStar Trust CompanySep 29, 2022
We appreciate your feedback of GoldStar Trust Company and thank you for taking the time to leave us a review.
customer
The last person that I spoke to was not very knowledgeable. I’m not sure who that was
Reply from GoldStar Trust CompanySep 19, 2022
Thank you for your review. We strive to be exceptional and will reach out to you shortly.
customer
I am excited about converting my IRA to precious metals. GoldStar was highly recommended. However, when I call, I am put on hold for almost an hour. Emailing is better, but my last email has not been answered. Thus, it would be nice if it was easier to communicate with GoldStar.
Reply from GoldStar Trust CompanySep 7, 2022
Thank you so much for taking the time to share your feedback with our team! A representative will be reaching out to you.
customer
I set up a new account with a company and initial phone/e-mail communication was great! Once I had provided everything that was needed it was several days (July 25 - Aug 4) and I did not receive any communication. I reached out on Aug 4 and the representative admitted the application was complete on July 25 and apologized for not setting up the account when documents were received. I was trying to be patient as I am sure this company is extremely busy these days, however It was important because I was waiting to provide an account number from this company to another vendor to complete the entire process.
Reply from GoldStar Trust CompanyAug 19, 2022
Hello! Thank you for taking the time to leave us a review. We strive to make each customer experience a positive one. Communication with clients is very important to us and we will continue to improve it.
customer
Your staff was very helpful, but the wait time to speak to someone needs to be improved.
Reply from GoldStar Trust CompanyAug 17, 2022
Hello, We apologize for our long hold times. We are working diligently to get everyone taken care of as quickly as possible. We appreciate your patience.
Greg H.
Customer support is great when you get through to someone. But I was on hold for 45 minutes before I got to speak to customer service.
Reply from GoldStar Trust CompanyAug 11, 2022
Thank you for taking the time to leave us a review. We strive to make each customer experience a positive one and are disappointed that this wasn't the case for you. We are experiencing a higher than normal call volume at this time and we are working diligently to get everyone taken care of. Please let us know if you need anything further by contacting us at [email protected] while our call volume is high. Thank you,
Jennifer C.
Transfer request form was faxed to wrong fax number. It appears to be an accident, granted, but it delayed the process about a week to wire my traditional IRA into a precious metals IRA. Other than that, nothing but a good experience thus far.
Reply from GoldStar Trust CompanyJul 13, 2022
Thank you for taking time out of your day to give us feedback on your experience. We always want to improve our customer service. Please don’t hesitate to call us: (800) 486-6888 with any further questions or concerns. GoldStar Trust Company
James S H.
My 401k money was put into someone else's acct. It took 2 weeks to find it.
Reply from GoldStar Trust CompanyJul 11, 2022
Thank you for taking time out of your day to give us feedback on your experience. We always want to improve our customer service. Please don’t hesitate to call us: (800) 486-6888 with any further questions or concerns. GoldStar Trust Company
