GologinReviews of gologin.com

Reply from GologinJun 20, 2024

Hey there! We think we may have found you and reached out to you, but in case we didn't - please contact me directly at [email protected] or on Telegram @gologinsupportagent - just mention you're Karma from Trustpilot. I'll instruct our agents to forward your case to me and we'll try to get your concerns taken care of ASAP. Thanks for your feedback! See you soon, Akim V. GoLogin Head of Support

Reply from GologinJun 18, 2024

Hello! We're very sorry to hear that you had a poor experience with GoLogin, however we would like to clarify that our application and any associated software has never and will never contain malicious code or viruses in it. It's possible you downloaded GoLogin off a third-party website where the installer was tampered with. It's also possible your antivirus software (if you use it) gave you a false positive. We would have loved to clarify the circumstances of your experience and try to figure out what went wrong, but sadly were unable to. If we can still do something to help you, please contact us through our Support email address at [email protected], or our Telegram bot at @gologinsupportbot, and we'll be happy to investigate your case. All the best, Your GoLogin Support Team

Reply from GologinJun 12, 2024

Hello Ihor! We will do our best to answer these points one by one: 1. We have been discussing the question of proxy list visibility internally, and the main reason why the whole list of proxies isn't visible to users by default is indeed security-related, in order to prevent the unauthorized use of proxies that are currently not in use on a profile. We did suggest workarounds for this problem in your case, though. 2. Extensions installed by other users who have access to the profile should show up normally - we have tested this behavior and it works correctly in testing. We would be happy to test the behavior you encountered and see if we can reproduce it and fix it, however. 3. I believe we mention the 14 day refund policy in the same place we mention we do not give refunds on purchases made via cryptocurrency (our Terms of Service). I will double-check our checkout/payment flow to see if we give any misleading information, though. Thank you for the information! 4. Bookmark settings should work normally. The starting URL setting can be confusing if you have "Session Saving" enabled, as it will always open the previous tab(s) you had open, however we have noticed that it is buggy in the latest release of the browser, so we'll be fixing that for the next release. Sorry for that :( 5. This one was the hardest to respond to. We've really been striving to improve the quality of our customer support, however, there is certainly room for improvement, as your experience has shown. We have analyzed the mistakes the agent(s) made in handling your case, and will do our best to raise the quality of our service. Please accept our heartfelt apology for the service you've received so far, and allow us to improve your experience. All the best, Your GoLogin Support Team

Reply from GologinJun 13, 2024

Hi there Achraf, We're very sorry that you were unhappy with the quality of our customer support - we really try our best to provide great support to every client, from Enterprise to Free. We tried to find your tickets with our agents, in order to see where we could have done better, but couldn't find anything. We'd love to take a look at what mistakes we made and what we can improve - if you'd like to help us, please let me know where we can reach you either at [email protected] or on Telegram at @gologinsupportbot - just mention you're Achraf and you left a review on Trustpilot. Thank you for your feedback! Your GoLogin Support Team

Reply from GologinMay 15, 2024

Hi there Nguyen, We're very sorry for your experience. We were indeed having problems with mass exporting a large number of profiles (in the thousands). We spoke with our engineers about it and they suggested you try to export the profiles in batches, however we did say to select 100 profiles or so at a time, as a test to see if the system could handle that amount. Looking at the conversation, we did find certain areas we can improve in terms of communication with users. We will do our best to change for the better, and we apologize again for the inconvenience. All the best, The GoLogin Team

Reply from GologinMay 15, 2024

Hi there! We're sad to hear you were unhappy with GoLogin. We tried to request some additional data about you, because we couldn't find you in our systems given the small amount of information you shared, but if you're open to having a conversation we'd love to talk and figure out exactly what made you so unhappy. All the best, The GoLogin Team

Reply from GologinAug 2, 2023

Hello Hicham! I am very sorry for the poor experience you've had :( I have taken a look at your case and have confirmed that we did indeed promise to issue a refund and after that, we dropped the ball on your case and the refund was never issued. I understand that this is unacceptable and should not have taken this long to resolve, but I've gotten our financial team to reopen the case and issue you a refund. I've sent you an email to your personal email address with this information as well. Please let me know if there's anything else I can do for you.

Reply from GologinJun 15, 2023

Hi there Hamza! I'm very sorry you've had a negative experience while trying to pay for our service. We did indeed have an issue with the Paypal transaction taking a while to process on our side, but we did our best to make it a painless process for you by extending your trial time and not letting that affect your usage of our product. The second charge was done accidentally and we would have refunded it as soon as you brought it to our attention, but you opened a dispute with Paypal and we physically can't issue a refund while that is the case, as Paypal temporarily locks the transaction when a dispute is open. We've let you know via our support team that we'll be happy to issue an immediate refund if you can remove the dispute. I hope we can resolve this situation quickly and easily for both parties. We will do some internal investigation to figure out why the charge happened twice and make sure it doesn't happen again.