GoodBuy GearReviews of goodbuygear.com

Reply from GoodBuy GearMar 18, 2026

Hi Dana! We're so sorry to hear about your experience, that's definitely not the start we want for you and your new gear. We weren't able to find a previous message from you in our system, but our Care Team would love the chance to make this right! Please reach out to us at [email protected] or file a claim through our online claim portal and we'll get this sorted out for you. We're here to help!

Reply from GoodBuy GearFeb 6, 2026

Our Customer Care team would be more than happy to take a closer look and help with both shipments. You can reach us anytime at [email protected]. Our Care team is available Monday–Friday, 9–5 PM EST, and we do ask for 24–48 hours for a reply so we can respond to every email in the order received. For shipping, we do note on each product listing that we typically ship within 3 business days, and orders usually arrive within 1–5 business days after shipment. If you haven’t seen tracking updates within that timeframe, our team is always happy to check in with the warehouse or carrier for you. We truly appreciate you giving us a try and would love the opportunity to make this right.

Reply from GoodBuy GearJan 28, 2026

Hey Kaiti! We are so sorry to hear this and our team would be more than happy to make this right for you! Please reach out at [email protected].

Reply from GoodBuy GearJan 14, 2026

Hi Sarah, Thank you for taking the time to share your experience. We’re truly sorry for the frustration this situation caused, especially as this was your first order with us. To provide clarity, once we were notified that the incorrect model was received, we confirmed that the originally ordered item was unfortunately no longer available. At that point, we worked with you to outline the standard return options available through our online marketplace. Like most online retailers, a return of the item is required in order to issue a full refund, and returns do require a carrier drop-off. To help minimize the inconvenience, we provided a prepaid return label per pur standard policy and later adjusted it to a QR code so a printer would not be required. We also offered an alternative option of a partial refund should returning the item not be feasible. We understand that returning a large item can be inconvenient, and while we’re unable to arrange carrier pickups, we did our best to support you within our policies and provide clear next steps toward resolution. We appreciate your feedback and will continue using it to improve our processes and communication moving forward. GoodBuy Gear Team

Reply from GoodBuy GearAug 6, 2025

We’re so sorry that the stroller did not make it to you. Our team investigated with both our warehouse and the carrier, and unfortunately, it was determined that the stroller was lost in transit. We are so glad our team member, Victoria, was able to assist you in looking into the issue, refund the missing item, and provide a promo code for the inconvenience. We truly appreciate your feedback and will use it to improve our processes moving forward.

Reply from GoodBuy GearJul 2, 2025

Thank you for your feedback, and we are truly sorry for the frustration this delay has caused. We completely understand how disappointing it is to be waiting longer than expected for your order. We’re currently experiencing longer-than-usual processing times due to our move into a larger space, and while this transition is helping us grow, we know it’s led to frustrating delays for customers like you. We’ve added notes about the delay on our website and product listings, and we’re also sending additional emails for orders delayed beyond our standard 3 business days. Please know our team is working as quickly as possible to get all orders out, and we truly appreciate your patience and understanding as we get back on track.

Reply from GoodBuy GearJul 2, 2025

Thank you so much for your feedback, and I’m really sorry this order didn’t live up to your previous experiences. I completely understand how frustrating it is, especially since you ordered with plenty of time and were counting on using your double stroller this weekend. We’re currently experiencing longer processing times as we move into a bigger space, and we’ve added notes about this delay on both our website and product listings to be as transparent as possible. If an order is delayed beyond our usual 3 business days, we also send a follow-up email, I’m sorry if that wasn’t received or didn’t provide the clarity you needed. It also sounds like our support replies missed the mark, and we genuinely appreciate you bringing that to our attention. Thank you again for your patience and understanding as we work through this transition.