GoodBuy GearReviews of goodbuygear.com

Reply from GoodBuy GearMar 18, 2026

Hi Sofia! We're so sorry to hear your son's birthday gift didn't arrive the way it should have, that's truly the last thing we want for any family. 💙 We do see that our Care Team is already working with you on this, and we're committed to getting you the best resolution possible. We appreciate your patience and can't wait to make this right!

Reply from GoodBuy GearMar 11, 2026

Thank you for your feedback. We're sorry to hear your experience didn't meet your expectations, however we do want to provide some clarity for anyone reading this review. When our customer care team followed up, we were informed that the item itself was in full working condition with no functional issues. The concern raised was that the packaging appeared open and used, which is exactly what our Open Box condition describes. All of our listings clearly state: "Condition: Open Box - These products are typically floor models or returns that have been inspected for safety, functionality and cleanliness. Flaws, if any, will be minor and the original packaging may not be included." We understand it may not have been what you envisioned as a gift, and we genuinely empathize with that disappointment. That said, our team went above and beyond by offering a return for store credit, even though this fell outside of our standard policy. We strive to be transparent in all of our listings and stand behind the quality of our inspections. We hope future customers will read our condition descriptions carefully and shop with confidence.

Reply from GoodBuy GearMar 11, 2026

Hey Mark, Thank you for your review. As a secondhand marketplace, manufacturer warranties typically do not apply to resale purchases, which is why we offer our own 1-year Protection Plan on listings over $100. We hear your feedback that this wasn't clearly communicated during checkout, and we take that seriously. Unfortunately, we were unable to locate your email thread to review the full conversation. We'd welcome the chance to have a manager take a closer look at your case, please reach out to us directly at [email protected]. While we can't guarantee a specific resolution, we do want to help however we can. Thank you for giving us the opportunity to address this.

Reply from GoodBuy GearMar 4, 2026

We’re so sorry to hear this, that’s definitely not the experience we want for you. We’d truly love the opportunity to look into both the stroller concern and the coupon question more closely. If you haven’t already, please reach out to us directly at [email protected] with your order number and a few more details, and our team will be happy to assist right away. We appreciate your patience and look forward to making this right.

Reply from GoodBuy GearFeb 18, 2026

We appreciate you sharing this feedback. We are so sorry that your item did not arrive in the condition you were expecting. If you’re open to it, please connect with our team at [email protected] so we can review your order and make this right. Thank you again for your transparency and for shopping with us.

Reply from GoodBuy GearFeb 11, 2026

Thank you so much for your patience! We’re so happy our team was able to connect with you and get everything sorted. We see that your order was successfully delivered on Tuesday, yay! We hope you’re loving your new gear already, but please don’t hesitate to reach out if you need anything at all. We’re always here to help.

Reply from GoodBuy GearJan 7, 2026

Thank you for sharing your experience. We’re truly sorry for the frustration and time this caused, being sent the incorrect item twice is not acceptable. After your initial return request, we sent a replacement in an attempt to resolve the issue, but unfortunately that item was also the incorrect size. Once identified, we flagged this internally so the listing and all related inventory could be corrected. No further replacements were sent, and a full refund was issued. While we’re very sorry for the inconvenience you experienced, we appreciate you bringing this to our attention, as it helped us fix the listing and prevent this from happening again. The GoodBuy Gear Team

Reply from GoodBuy GearDec 17, 2025

Thank you for taking the time to share your experience. We’re truly sorry to hear how frustrating this felt, especially as a new parent, your child’s safety is incredibly important to us. To clarify, your order was for a gently used Stokke Tripp Trapp, and the listing details specified that it would include screws/bolts and rectangle washers (2 of each) along with the wrench, which is exactly what was received. Per our return policy, if an item does not match its description, we ask that customers notify us within 14 days of delivery so we can verify and assist accordingly. In this case, our Care Team reviewed the listing and confirmed the item matched the stated contents, which is why a partial refund was not issued initially. They also shared that any additional hardware needed can be purchased directly from the manufacturer. Please note that our team has made an exception and issued a partial refund for the missing hardware. We understand this wasn’t the outcome you were hoping for and appreciate you sharing your feedback. It helps us continue improving clarity and communication for future customers.