GOO GOO Hair Reviews | Read Customer Reviews of googoohair.com

GOO GOO Hair Reviews | Read Customer Reviews of googoohair.com

GOO GOO Hair reviews

Showing 121 reviews with 1 star · Clear filters

Firefly R.
Jul 20, 2026
I would not order from this company…
I would not order from this company again. When I needed to exchange my hair extensions because the color didn’t match, I had to pay to ship them back, and they also charged me an additional $8 claiming the replacement color cost more—even though both colors are listed at the same price on their website. Very disappointing customer service, and I can’t recommend buying from them.
Reply from GOO GOO HairJul 21, 2026
Dear Firefly, Thank you for sharing your feedback. We are truly sorry to hear that your recent experience did not meet your expectations. We’d love to clarify what happened and help clear up any confusion: Exchange Shipping: As outlined in our website’s Shipping & Return Policy, we currently do not cover shipping costs for returns or exchanges. We understand this can be inconvenient, and we sincerely appreciate your understanding. Color Pricing: While many of our shades are priced the same, certain custom, multi-tonal, or specialized colors do have a price difference due to manufacturing processes. If a replacement shade has a higher value, the difference is charged accordingly. We never want our customers to feel misled or disappointed. Please reach out to our customer support team at [email protected] with your order number, and our team will be more than happy to double-check your order details and walk you through everything directly.
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D H.
Jul 6, 2026
Please do not waste your money
Purchased on 13th February and the item wasn’t shipped until 25th. Paid a lot of money to have them installed and after the first wash, they were already dry, coarse and frizzy. They are clearly coated with something on arrival as they felt smooth and silky. The worst hair extensions I’ve ever used. They’ve now been in my hair for approx. 3 months (had to have them reinstalled as couldn’t afford to replace) and they look and feel dreadful even though I’ve taken care of them properly and used sulphate free products. I cannot wait to remove the hair tomorrow evening ready for a brand new set purchased elsewhere to be installed. Definitely didn’t expect them to shed as much and fall apart so quickly. Please do not believe the TikTok hype as the influencers are clearly being paid a lot of commission to sell this junk.
Reply from GOO GOO HairJul 6, 2026
Dear Hoare， We are truly sorry to hear that you are unsatisfied with your hair extensions and had such an unpleasant experience after using them, and we sincerely appreciate your trust and regret to learn that the product did not meet your expectations. We would like to sincerely explain relevant product characteristics for your reference. All our hair extensions are made of 100% real human hair. During the production process, we apply high-shine hair care serum to the hair to deliver a smooth, silky finish before shipment, which creates that sleek glossy feel when you first receive the items. This protective coating will fade naturally after the first few washes, and the hair will return to its original natural luster, which is a normal trait of pure human hair. Unlike natural hair growing from your scalp, hair extensions cannot receive natural nutrients from your scalp, so they tend to turn slightly dry and frizzy after multiple washes or months of wear even with proper sulfate-free hair care. We highly recommend you apply hair conditioning oil regularly to moisturize the strands and keep them soft and smooth for better daily maintenance. As for shedding, a minor amount of loose hair is normal for all real human hair extensions. Tiny broken hair strands will fall off during washing, combing and daily styling. Excessive shedding usually occurs if the hair is brushed vigorously, tangled tightly or exposed to high heat styling tools without heat protectant, rather than product quality defects. We have already sent a follow-up email to your registered mailbox to further discuss your concerns and offer corresponding guidance. Kindly check your inbox (including spam or junk mail folders) for our message at your earliest convenience. We genuinely hope the explanations above can help you better understand the features of human hair extensions. If you have any further questions after reading our email, feel free to reply to us anytime.
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Rachel P.
Jul 5, 2026
Beware!!
So I ordered my weft from Goo Goo, received it, and the color was wrong, so I needed to return it. It’s just about impossible to return the product they make it incredibly hard. There are bad reviews of people trying to return the product imperfect condition, unused, and not getting a refund. You also have to pay for shipping to return it. I’ve tried several ways of returning this and have not been successful. They don’t answer emails. They don’t answer phones and if you do send your hairpiece back somehow you’ll never get the money or refund for it or even a replacement. I was absolutely pissed. So now I have a hairpiece that I cannot use. It does not match my hair. The quality of hair is very good customer service and trying to either get your money back or replacement if you don’t get the color you want is going to be impossible so in that fact, the company is crappy very disappointed and was very excited to get it and they let me down and I’m stuck with a product I don’t want. Never been worn in perfect condition security tag still on, but I cannot get a return or an exchange. It is impossible to get in contact with them bad company I can find wonderful hair on another site. They will never get my business again, and I will make sure my clients as I am a stylist will not buy from them as well.
Reply from GOO GOO HairJul 5, 2026
Dear Rachel， We are truly sorry to hear how upset and frustrated this whole return experience has made you. We sincerely apologize for any negative feelings our communication and return process have brought you—we regret that our service experience failed to meet your expectations. We’ve pulled up your full interaction records to look into this matter thoroughly. Our support team did send follow-up messages to you via our chat channel to assist with your return request, but we haven’t received any reply from you to our latest outreach. We completely recognize it’s easy to overlook incoming messages amid busy schedules, so we don’t hold this against you at all. Regarding your email inquiries: we have not located any support tickets or correspondence sent from the mailbox [email protected] in our system. Could you kindly confirm if you reached out to our team using this exact email address? If you used a different email to send your messages, sharing that address with us will help us retrieve all your prior emails instantly. We also want to clarify our return policy to ease your worries. We sincerely regret that our return shipping arrangement did not leave you satisfied, yet we want to reassure you that we fully accept eligible returns and exchanges. As long as your item meets our standard return requirements—unused, unworn, with original security tags intact, and in perfect resalable condition like yours—you are fully qualified to receive your full refund once our warehouse inspects the returned package. Our customer service team has already reached out proactively to walk you through every step of your return and exchange process. Please take a moment to check your inbox, and don’t forget to look through your spam/junk folder in case our automated replies were filtered there automatically. We value you deeply, especially as a hairstylist who shares recommendations with your clients, and we hope we can get this return sorted out smoothly for you to change your impression of our brand.
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Holly K.
Jul 2, 2026
Just not worth it
I really wanted to like this product, but I just can’t say that I do. I got the loop Itips and while they are pretty easy to install, there was no install or care instructions at all, just a box with the extension. It looks like you can get care and install tips if you pay more to be a VIP, which seems silly to me. Maybe I would be more satisfied if there were care instructions because as is, they fell out in less than a week, tightening them is a tangled impossible mess, they become frizzy pretty quickly, and while these are supposed to be reusable, once you crimp the tip shut, you can squeeze the bead back open, but the inside hair part really doesn’t open back up, making it impossible to reinstall a good amount of them.
Reply from GOO GOO HairJul 3, 2026
Dear Holly, Thank you for sharing your detailed feedback with us. We are truly sorry to hear that your experience with our Micro Link Tip Hair Extensions did not meet your expectations, and we apologize for any frustration caused regarding the instructions and your product experience. We want to clarify that our VIP program is designed for exclusive promotions and event perks; all product care guides and installation tips are always provided as a complimentary resource to everyone on our official website, social channels, and via our support team. We sincerely regret if this was not clear or easily accessible to you. Regarding the issues you experienced with the loops falling out, tangling during tightening, and the tips not reopening, these specific challenges are often closely tied to the specific installation technique and tools used for Micro Link methods. Proper tension, correct sectioning of your natural hair, and using the right pliers to carefully uncrimp the beads without damaging the inner bond are essential steps to ensure they remain secure and reusable. We take your feedback regarding printed instructions very seriously as we always aim to improve. Our customer care team has already reached out to you directly via email to understand your situation better, provide comprehensive care and styling guides, and find a solution to help turn your experience around. We look forward to connecting with you via email!
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Tania M.
Jun 26, 2026
⭐☆☆☆☆
⭐☆☆☆☆ My experience with GOO GOO Hair has been extremely disappointing. My order arrived much later than expected, and because of the delay I had to purchase another set of hair extensions from a local beauty supply store. By the time my order arrived, I no longer needed it. I requested a return within the return policy, but customer service took several days to respond. Now they are asking me to wait another 1–2 business days just to receive a return label, making the return and refund process even longer. I also noticed that I was unable to leave a review for my order. I tried to leave one before customer service even responded to me, but the option was already unavailable. Overall, this has been a frustrating experience due to the shipping delay, the slow return process, and poor customer service. I would not purchase from this company again.
Reply from GOO GOO HairJun 29, 2026
Dear Tania, We are truly heartbroken and sincerely apologize from the bottom of our hearts for the terrible shopping experience you’ve had. We fully understand how upsetting this whole ordeal has been for you, and we take every issue you mentioned extremely seriously. First, we want to address your delayed shipment and express our deepest apologies for failing to meet your delivery expectations. Our warehouse arranges shipment within 1–2 business days after order confirmation, yet transit times vary widely depending on different countries and assigned logistics carriers. Regarding the slow return process and waiting 1–2 business days for your return label, we sincerely apologize for the extra inconvenience this has caused you. The turnaround time is required because our team needs to generate a customized dedicated return label exclusively for your package, which takes a short processing window. Rest assured, we will send the label to you instantly the moment it is fully created. As for the review function being unavailable, we always keep the review channel open for all completed orders. The issue you encountered may be caused by unstable network connection or platform page glitches. We suggest you refresh the page or try submitting your review again a few times. We are sorry that you could not share your feedback smoothly as you wished. We deeply apologize again for our all the unsatisfactory service you received throughout your order journey. We will improve speed service quality. Regrettably, we cannot locate your order record with the information provided so far. To thoroughly investigate your case, resolve all your troubles properly and speed up your return arrangement, please kindly send your order number, purchase screenshot, and clear photos of the hair extensions to our official email: [email protected]. Our professional support team will carefully review your submission and reach out to you quickly with a suitable resolution as soon as we receive your email. We truly hope we can get a chance to make this right for you and regain your trust. Thank you for your patience and valuable feedback, which helps us keep improving every aspect of our brand.
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julie T.
Jun 21, 2026
Synthetic Barbie Hair
I have purchased twice now from GooGoo, my first batch was 14” tapes and these were fine. I wore them on holiday and they lasted a few months which is ok for the price. My second purchase was 150g 20” tapes and these were nothing short of synthetic Barbie hair!!! I paid my hairdresser dresser who is an extension specialist to fit these and she was shocked how bad they were. They were shedding when fitting, by the time we had installed all the tapes there was a bundle of hair around the chair. By DAY 6 I had to have these removed. The synthetic hair wasn’t doing well being heat styled, it was matting through the lengths just being outside in the breeze. Everytime I brushed it more fell out and I had the straggliest pony tail by day 4!! I have sent emails with pictures of the issues and was offered $25 refund which is like £17, total slap in the face. Oh let’s not forget the 20% off “just for me” when the website runs 20/22% off at all times! Now I see why! I have now raised a dispute with my bank to get my money back as GooGoo are stalling asking for 3 business days to look into the problems….. how they can do this without even asking for the hair is beyond me! AVOID
Reply from GOO GOO HairJun 22, 2026
Dear Julie, Thank you for sharing your detailed feedback, and we appreciate your loyalty with your first purchase. We are sincerely sorry that your second experience did not meet your expectations, and we would like to provide some necessary clarity regarding this case. We completely understand how frustrating it is to experience this issue. However, according to our support records and the history for this order, these 20” extensions were chemically altered and dyed during your salon appointment. Our extensions are 100% human hair; they are never synthetic. However, lighter shades undergo a meticulous factory lifting process to achieve their precise color, making the hair strands inherently more delicate. Even when performed by a professional hairdresser, introducing further chemical dyes can deeply compromise the hair cuticle and strip away its natural moisture coating. This subsequent chemical damage is unfortunately what causes premium human hair to suddenly behave like the dry, easily-matted texture you described, and it also weakens the bonds, leading to heavy shedding during the installation process. To support you despite the hair being altered, our team proactively offered compensation. We want to clarify that unlike the promotional codes displayed on our website—which are time-limited and require a minimum purchase amount to work—the specific code offered to you was an unconditional, lifetime discount with no restrictions, intended as a genuine gesture of goodwill. Regarding the 3-business-day timeframe: while this is our standard procedure for a thorough internal review with our Quality Control department to audit batch numbers, we highly value your experience. Please be assured that we have already reached out to you directly via email to provide a dedicated solution. If you have already initiated a dispute with your bank, we fully respect your decision and will cooperate completely with the financial institution's standard review process. At GOO GOO Hair, we are always committed to standing behind our products and ensuring our customers feel supported. We sincerely want to turn this experience around for you, and please keep an eye out for our email so we can assist you further.
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JASMINE F.
Jun 18, 2026
Frizzy and dull looking
I bought two sets of root lift clip-in hair extensions. I had to buy a lighter color because darker was out of stock and I needed them asap. I dyed the lighter extensions to a deeper brown, and after just one time dyeing, they became very frizzy and dead-looking. I reached out to customer service, and they explained it's normal to have some damage after dyeing. My hairdresser told me it's totally not normal to have this much damage after dying extensions 1 shade darker brown. Customer service offered me a 16$ discount. I am so appalled. I will never order again.
Reply from GOO GOO HairJun 19, 2026
Dear JASMINE， We are deeply sorry for the unacceptable experience you have had with your order, and we offer our unreserved apology. Unlike your natural scalp hair that constantly gets nourishment from your body, hair extensions no longer receive any natural nutrients. Even top-grade 100% human hair can easily shift in texture after chemical dye treatments. The final hair condition largely relies on the dye ingredients, processing time, and your after-dye care steps. Chemicals will lift and strip the hair cuticle, which is the main cause of frizz. We recommend carrying out deep conditioning treatments regularly after dyeing to smooth out the frizzy strands and restore softness. Also, our dedicated customer service team has sent a detailed follow-up email to your inbox to assist you with this concern. Please kindly take a moment to check your mailbox for our message. Your shopping experience means a great deal to us. We genuinely hope we can connect with you fully via email and find a satisfying solution for you.
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dkbrunnemer
Jun 16, 2026
Buyer beware! Junk hair.
The hair is pretty, but it's obviously coated with something! I've been wearing extensions for a long time and have never felt any hair more plastic feeling. Yes it's real, I did test it because of how it looks and feels. It sheds a lot. I ordered 4/26/4 but it is definitely not a 4. I contacted the company to ask for a refund but they will not email me back. I knew better than to order from Googoohair.com. I just had a feeling that they probably pay for good reviews! But dang it I did it anyway.
Reply from GOO GOO HairJun 18, 2026
Dear customer, We are truly sorry to hear about your unsatisfactory experience with our hair extensions, and we sincerely apologize for all the inconvenience this order has brought you. First of all, we want to confirm clearly that all of our hair products are crafted from 100% Remy human hair. We always take great pride in supplying premium, ethically sourced genuine human hair extensions to every customer, and every batch goes through strict, multi-step manufacturing inspections to maintain consistent high quality standards. Regarding the coated or plastic-like texture you felt: there is no synthetic coating added to cover the hair. The smooth, glossy surface you noticed comes from the nourishing hair care products we apply during production. This special conditioner treatment is a necessary part of our craft to protect the hair cuticles, prevent dryness and tangling, and deliver a silky soft finish right out of the package. After the first few gentle washes with mild shampoo, this conditioning layer will fade naturally, and you will feel the natural texture of raw human hair. As for the color mismatch concern: our quality control team carefully checks each bundle before shipment to avoid sending incorrect color numbers. Minor differences between the item and product photos are actually very common and normal. Different lighting environments, shooting angles, screen color calibration and personal lighting when you take photos will all create slight color deviations. Excessive shedding can be caused by multiple external factors instead of product defects, including improper daily styling, high-temperature heat tools without heat protectant, incorrect washing or combing routines, and lack of regular deep conditioning. Different care habits will greatly affect the shedding condition of human hair extensions. We also sincerely apologize for the trouble of not receiving our reply after you reached out. Our customer service team promises to respond to all customer inquiries within 24 working hours, and cases of missing replies rarely happen. It may be that your email went to our spam folder. To effectively look into your case and properly resolve all your troubles, could you please send your order number, purchase screenshot and clear photos of the hair to our official email: [email protected]? Our dedicated support team will check your order thoroughly and get back to you promptly with a proper solution once we receive your email. We value every customer’s shopping experience deeply. We hope to have the chance to communicate with you properly via email and make this right for you.
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