Gooten: Print on DemandReviews of gooten.com

Product was stuck in production. No response to emails. Shipping was delayed by 3 weeks and I was unable to reach anyone. Also, don't trust production times, they were NOT accurate. Would NOT recommend this company.

I’ve been really disappointed with this experience. My order was delayed far beyond the expected timeframe, and it takes days to hear back from customer service — when they do reply, updates are vague and unhelpful. As an Etsy seller, these delays have directly affected my shop and customer trust. Communication needs serious improvement — it shouldn’t be this hard to get a clear answer or a realistic shipping date. I’ve completely lost confidence in their reliability and won’t be using them again.

I’m a top 1% Etsy seller and have been trying to use Gooten for over a year to expand my product line. Out of my roughly 1,000 listings, I only used Gooten for about 10 products. Unfortunately, every single order fulfilled by Gooten has had issues. One order was canceled after three weeks because the buyer’s address supposedly couldn’t be recognized on "their system". Most of the others shipped one to two weeks later than the expected fulfillment date. My most recent order is now three weeks late, and the only communication I’ve received is a generic email from their marketing team stating there’s a backlog and they’ll “catch up eventually,” without providing any specific timeline. Given these repeated problems, I’ve decided to remove all of my products from Gooten.

I am giving one star because I cannot give 0. Been working with Gooten for about 3 years. In the past 2 months, everything went crazy after they sold the company: 1. late or no shipping of the items without prior announcement, 2. no refunds even though they screwed things up, 3. support apparently took a vacation because a week passed by with no response. I do not recommend working with them further, as I am also moving my business.

Have used Gooten a few times in the past with no issues but at the moment I have an order that was placed on September 27th. It is now October 17th and this order was supposed to ship between September 30th-October 4th and it is still "in production". I have reached out to customer service multiple times and received automated emails back saying that they would get back to me within 3 business days. Here we are 8 business days later with no response and no progression with the order. This is extremely frustrating for someone who is trying to run a successful shop. With the holidays around the corner I will make sure to not use Gooten due to their lack of response and delayed orders.

NOT OK, placed an order for sample never went into production tried to cancel no reimbursement something is really off with this company I reached out to customer service multiple times and no replies I am really shocked by this. Save yourself money and time and your companies name and of use another POD.

DO NOT USE GOOTEN!!! They used to be great but the last couple of months they've been terrible! Nothing is shipping on time (we're talking 2-3 weeks for the same blanket sold by printify and shineon they all use MWW), customer service refuses to respond to help tickets, live chat or emails. The gooten Facebook group has been blowing up for weeks with everyone complaining and jumping ship. We're all moving to other POD suppliers.

I’ve been using Gooten for a year and a half without issues. I have it set up through Etsy and currently have a dozen orders that are anywhere from 2-14 days overdue that still say “in production” on Gooten’s site. I’ve reached out 6 times over the last 2 weeks, filing support tickets, and have not heard back. Naturally, all of my customers have requested refunds and cancellations. I cannot get in touch with anyone at Gooten and have no idea why they haven’t completed or shipped my orders, but I’m extremely frustrated and inconvenienced by this. Will have to disconnect Gooten and switch to a new fulfillment company.