GoPupSocksReviews of gopupsocks.com

Reply from GoPupSocksNov 28, 2020

Hi there, Thank you for leaving a review with us. We are glad that you were satisfied with the picture quality, however, it saddens us that the sock quality was not what you anticipated. We want to ensure that all of our customers are 100% satisfied with the products that they are received. That said, we would love it if you'd give us a second chance. Be on the lookout for an email from our resolution team. We appreciate your feedback and will continue to use it to grow. The Pupsocks Team

Reply from GoPupSocksNov 30, 2020

Hi Alyssa, Thank you for sharing your feedback with us. We are terribly sorry to hear you were not pleased with the quality of our socks. As a young company, we are working diligently to perfect our socks and we will be sure to keep your feedback in mind while making future improvements. Our top priority is our customers' satisfaction and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn

Reply from GoPupSocksNov 28, 2020

Hi there, Thank you for your feedback! As a growing company, we use the feedback from our loyal customers to grow. We are deeply sorry that you did not have the best shopping experience this time around. We want all of our valued customers to be 100% satisfied with the products they are receiving. That said, please email our team at [email protected] with your order number and/or email address associated with your order so that we can better assist you. Thank you for your patience. The Pupsocks Team

Reply from GoPupSocksNov 27, 2020

Hi there, Thank you for your feedback! I am terrible sorry that you experienced this mishap. We are working around the clock to make sure that we are getting all of our customers orders 100% correct, so that they are satisfied with the products that they are receiving. Because of this, we are going to make this right! Be on the lookout for an email from us, as we would like to fix this ASAP. Thank you for your purchase! The Pupsocks Team -Reeva

Reply from GoPupSocksNov 30, 2020

Hi there, Thank you for leaving a review with us! We take pride in keeping our customers happy, and we are sorry to hear your socks did not fit as anticipated. It is our duty to make up for where we have fallen short with your order, and we are willing to do whatever it takes to make this right. Be on the lookout for an email from us as we would like to get to this issue resolved ASAP. Thank you for your purchase! The PupSocks Team -Ren🌸

Reply from GoPupSocksMay 5, 2021

Hi there, Thank you for your review! We truly appreciate your most honest feedback. We are very sorry to hear that your order arrived misprinted! It appears there must have been some sort of quality control error within our facility. We'd be more than happy to look into, and resolve this matter for you. Please contact our team directly at [email protected] for further assistance regarding this matter. We look forward to your email! The PupSocks Team -Courtney M.

Reply from GoPupSocksNov 25, 2020

Hi there Hannah Marie, Thank you so much for sharing this feedback. We are so happy to hear that you enjoyed the quality of the photos but saddened to hear that you were less than satisfied with the sizing and softness of the material. Please feel free to email us at team@petsockscom and we will gladly issue you a replacement order on us!

Reply from GoPupSocksNov 25, 2020

Hi there Samantha, Thank you so much for sharing this information with us. We are saddened to hear that you received the incorrect item. Rest assured, we are prepared to fix this mistake . Please email us at team@ petsocks.com so that we can resolve this issue for you immediately.