GoPupSocksReviews of gopupsocks.com

Reply from GoPupSocksMay 11, 2022

Hi Chris, Thanks for your feedback. In the FAQ we advise our customers to send pictures with great lighting and preferably a high-quality photo, in order to achieve the best results. If we sent proofs to every customer in order to approve before printing that would delay the process. After looking into your order, we can see a dark photo was submitted. With that said, please lookout for an email from one of our customer service reps. Kind Regards, The PupSocks Team

Reply from GoPupSocksMay 11, 2022

Hi Emily, Thank you for your feedback! We are terribly sorry for the issues you have experienced. After looking into your order issue, I can see you are actively working with one of our customer service reps in order to create a solution. Thank you for your patience. Kind Regards, The PupSocks Team

Reply from GoPupSocksMay 11, 2022

Hi Jacqueline, Thank you for your review. We are terribly sorry you haven't received your order. After looking into your order details, I can see we reached out on February 25 with a solution. Please email us at [email protected] in order to create a solution. We look forward to hearing from you. Kind Regards, The PupSocks Team

Reply from GoPupSocksMay 9, 2022

Hi there, Thank you for taking the time to write a review. We do apologize you were unhappy with your order. We strive for exceptional quality and hate that we dropped the ball with your special order. In the FAQ, we advise our customers to send pictures with good lighting and preferably a high-quality photo, to achieve the best results. We wanted to ensure your order issue was resolved, but we couldn't find any contact attempts. With that said, look out for an email from one of our customer service representatives. Kind Regards, The PupSocks Team 🐾

Reply from GoPupSocksMay 3, 2022

Hi Taylor, Thank you so much for taking the time to write and post a review. I am so sorry that you have never received your order. It looks like the order was stuck in transit. I do see where a resolution was provided through email for you. Again, I am really sorry you did not receive the order and I hope one of the resolutions provided will be accepted. We look forward to your reply through email. Betsy The PupSocks Team

Reply from GoPupSocksMay 3, 2022

Hi Shawna, Thank you so much for taking the time to write and post a review. I have looked into the order and it looks like you were refunded and a new order was placed. The new order placed looks like it is stuck in transit. These custom socks are made in Atlanta, Georgia, not in China and I will have someone from our Resolution Team get in touch with you via email to provide you with a solution. So, please be on the lookout for an email. Thank you again for the review we greatly appreciate it! Betsy The PupSocks Team

Reply from GoPupSocksApr 28, 2022

Hi Paul, Thank you for taking the time to write and post a review. I am so sorry you have not received your order. I looked into the account and I show where it was delivered on the 18th. I am going to have one of the Resolution Team members reach out to you via email. Please be on the lookout for the email. I believe we have a solution for you. Thank you Betsy The PupSocks Team

Reply from GoPupSocksApr 22, 2022

Hi Johanne, Thank you so much for the review. I looked at the order and it looks like we offered you a resolution via email. If the solution was not acceptable please feel free to email the Resolution Member that emailed you and they will promptly email you back. Thank you, The PupSocks Team