Average
Based on 542 reviews
Shippo3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shippo is a multi-carrier shipping provider that easily integrates into your workflow so you can manage and fulfill orders in one place — giving online sellers and logistics leaders more ways to maximize margins and efficiency across the entire fulfillment journey.
Shippo (goshippo.com) has 542 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
Showing 131 reviews with 1 star · Clear filters
mohamed M.
i am using them for UPS labels, ALWAYS a more charge is applied to the shipments although i have the ups receipt weight and package dimensions. really a nasty behavior, i moved from them and never had this issue again.
Kevin
After numerous emails and a biometric check, Shippo services still wouldn't allow me to ship. DO NOT USE THIS SERVICE.
Tk
When it comes to submitting a claim for packages not received Shippo will not refund or follow suit. Customers using this platform should be aware that this company is fraudulent and will not take your claim seriously. This company is to be avoided.
LesMiz
Evri lost a customer package, they told me to email Shippo to make a claim. We emailed before Christmas and still haven’t heard anything. EVRI is on the news right now, because of lost and delayed packages. Jan 12.2023/Shippo asked for details and stil we’ve heard nothing. You say it’s been delivered customer has not received anything. Order had to be resent!!! Why aren’t you acknowledging this? H01M8A0009457779 Date of experience: 01 January 2023
Ash G.
I learned today that someone used my personal name and address to ship a domestic package that I did not authorize via Shippo. I received an invoice for charges from UPS directed from Shippo for a package I never sent and doesn't even appear on my Shippo account receipts. How does this happen? Not only is it a massive felony, but that package could have contained anything with my name on it. I'm so glad I caught this and UPS luckily removed the charges. Do not trust your personal information with this website and shipping provider. Delete your account immediately bc clearly your info is not safe.
Matt
Why doesn't Shippo just mail stuff using USPS rather than its own services. The USPS is MUCH FASTER than Shippo and beats there service any day! A package coming from about 600 miles from my house was sent via Shippo from a eBay's shipper, it finally reached my state after 4 days then its been like going on days 8 and it still hasn't been handed off to the USPS for final delivery! Where if the USPS had my package from the beginning I would have had it I'm guessing in less than a week... What a sucky service!
William S.
on 12/8a i received an email from shippo on my gmail account to participate in a 5 minute survey which i did, in return the first 50 responses would receive a $20 Amazon gift card. this was done while i was at work. well upon getting home that evening i went back and checked all my emails to make sure i had not missed any. i read this email again from Melissa at shippo, come to find out i received this email a day AFTER THE SURVEY HAD ENDED. so they had no intention of giving anyone anything but a runaround. the survey is still active even today. just collecting info, email addresses and phone numbers to send more junk or sell to the scammers.
Reply from ShippoDec 12, 2022
Hi William, Thanks for leaving us a review. We regret any misunderstanding our recent email has caused you. Every year, we send out an email survey to our customers to better understand how they use shipping in their business and to detect new shipping trends. To express our appreciation for our customers for their time and effort, we decided to give something unique to the first 50 customers who responded this year. We’ve discovered that some of our email subscribers received this email a day late, which has caused some confusion. However, we promise you that the first 50 respondents to our poll received gift cards. Furthermore, our customer’s personal information is vital to us, and we take great pride in maintaining their privacy. The information and insights gleaned from this survey are protected, and have not been and will never be sold to any third party. If you have any other questions or concerns, please feel free to reach out to us at [email protected]. Thank you, Shippo Support
Moriah T.
I thought this was a great place to purchase shipping labels but they quote you incorrectly then charge you after you've shipped the item! They charged me OVER $300 to ship 8 boxes! They SCAMMED me out of my money then when I reached out they refused to refund me and continued to charge WHEN I WASNT SHIPPING ANYTHING! AWFUL AWFUL AWFUL I deleted my account I will NEVER use them again. I lost over $300 using them trying to ship 8 boxes! ( they were small boxes) I do not recommend them to anyone and will never use them again.
Reply from ShippoNov 23, 2022
Hi Moriah, Thanks for leaving us a review. We apologize that you ran into trouble with surcharges from UPS. Looking over your correspondence with one of our Support members, it does appear that our team relayed what caused these UPS surcharges and what we're doing to help resolve this. To re-clarify, it appears that UPS applied Zone Adjustment surcharges to your shipments, meaning that your packages were dropped off at different UPS locations from what you specified when purchasing the labels. The transportation charges will not be accurate if the pickup address on the label and the actual pick up address are not the same, and thus, UPS will charge a surcharge since the prices of the label change due to the distance the package is traveling. As UPS states, “On the shipping label, we had VA 22101 and this package was dropped off in WA 98052 so we had to pick it up from there." This happened on a couple occasions, in which another package of yours had a sender address listed as a Connecticut address, but it was mailed from Texas instead. We understand that receiving surcharges after shipping is always a surprise, and we’re very sorry this happened on multiple occasions. When this happens, we will do everything in our power to fight these charges with UPS (or any other carrier). Our Support team member had reached out to UPS on November 8, 2022 to dispute the charges and is still waiting to hear back from UPS. As a side note, these disputes are successful at times and at other times, the carrier will deny the dispute if their findings are accurate. We hope this helps clarify things. Our Support team will update you as soon as they hear back from UPS. If there's anything else we can help you out with in the meantime, please feel free to reach out to us at [email protected]. If you prefer chatting with one of our Support members, please feel free to give us a call at your convenience at (415)-779-7447 and we'd be happy to help. We offer Phone Support M-F from 9-5PM PST. Thank you, Shippo Support
