Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Grade Potential
At Grade Potential, we believe the most impactful learning doesn’t need to happen through a screen. It happens face-to-face. It’s not just our preference, it’s the foundation of how we work with students and families every day.We focus on in-person tutoring because we’ve seen what happens when students build real relationships with the people helping them. We match each learner with a local, vetted educator who meets with them at home or at a location that works for the family. It’s familiar, consistent, and built for sustainable progress.We know every family’s needs are different. That’s why we offer virtual sessions when needed, especially for students in rural areas, with inconsistent home time, or who simply prefer learning online. But our model is intentionally built around real-life connection and in-person support because those elements tend to lead to stronger outcomes over time.Whether the subject is elementary reading or graduate-level writing, we help families find the right tutor for their needs, their pace, and their goals. And from first outreach to final session, we handle the logistics, the communication, and the follow-through, so the focus stays where it should: on consistent, high-quality learning.
Grade Potential (gradepotentialtutoring.com) has 266 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
I started trying to assistance for a 4 year child 3 weeks age. They 1st placed tutor that 7pm was an acceptable time to start session. Then tried to place a tutor the teacher chemistry for high school students that has no experience with children. Still waiting for them to TRY to find a suitable match. This is unacceptable.!
Reply from Grade PotentialMar 20, 2026
Thank you for bringing this to our attention. We’re sorry to hear about your experience and the frustration it may have caused. We understand your concerns regarding finding the right tutor match for your student. We understand how important it is to find the right tutor and are working to find an appropriate match.
Your feedback is important to us, and we appreciate you taking the time to share it to help improve our processes.
SC
Steven C.
Melissa left early, she gave on my child.
Melissa didn't stay for the full hour that I paid for. She gave up on my child. I do not want her return to my house.
Reply from Grade PotentialFeb 18, 2026
Thank you for alerting us to a concern with your experience. We strive for a great match the first time around, yet appreciate the opportunity to introduce you to a new tutor per our guarantee. While we're working to flag your account, please contact our office so we can support you completely.
TH
Tara H.
I signed up after reading awesome…
I signed up after reading awesome reviews and talking on the phone. They kept matching me with tutors that don't match my son's schedule. Now I got a disappointed child who no where close to comprehending Reading and Math. I am not worried will I even get a refund. Please parents don't waste your time
Reply from Grade PotentialFeb 10, 2026
Thank you for sharing your experience. We understand how important scheduling is, and we’re confident we can find the right tutor for your son. Please reach out to our customer support team so we can review your scheduling preferences in detail and figure out how to better communicate those needs with the tutor.
We’re here to support you and your son, and we’re confident we can find a solution that will make this right and turn around your experience, including refunding any unused sessions if we cannot meet your need. We appreciate the opportunity to support you and look forward to your call.
LA
LAMS
They don’t practice what they preach!!!and they keep your money!
Their communication is bad and they stopped the tutor for coming to my house when I cancelled and I had paid already. I called at the beginning of December and they never called me back. They owe me 3 classes. They just kept my money.They are really bad at customer service too!! If I could I wouldn’t give them one start either.
Reply from Grade PotentialJan 9, 2026
We’re sorry to hear about this experience. This is not the level of service we aim to provide, and we understand how frustrating it must feel to believe you were charged for sessions you did not receive. Because account details are private, we can’t resolve this here, but we’d appreciate the opportunity to help. Please call into the office so we can look into your account and determine the available options to further resolve this for you. Thank you for raising this. Your feedback helps us improve, and we’d appreciate the chance to better understand the situation and turn it around for you.
JH
Jerimy H.
We first enrolled with Grade Potential…
We first enrolled with Grade Potential Tutoring in Austin, Texas last year. The tutor assigned to my daughter was excellent—she enjoyed working with her, and I believe the sessions had a positive impact on her grades.
When summer arrived, we decided to pause tutoring services since our schedule becomes much busier due to frequent out-of-state travel. I notified Grade Potential that we would not be using tutoring services during the summer, requested that billing be stopped, and indicated we would resume once the school year began.
However, I later noticed continued billing from Grade Potential despite my previous notification. Assuming it was an oversight, I contacted their office and spoke with a representative who reversed the charges. I believed that resolved the issue and that we would restart services when school resumed.
To my surprise, while reviewing my credit card statement later, I discovered several additional unauthorized charges from Grade Potential. I contacted them again, and while the charges were again reversed, I expressed frustration and requested that no further billing occur unless we were actively using their services.
When the new school year began, our previous tutor was no longer with the company, so we requested a replacement. The new tutor was excellent as well. Unfortunately, her visit reminded me to review my account again—at which point I discovered three more unauthorized charges made during the months we were not receiving services.
I contacted the company a third time to request refunds and expressed my displeasure with their billing practices. I was referred to a manager, to whom I explained the situation. The manager offered to refund only two of the three unauthorized payments, stating that their system required at least one charge to keep the account active.
This explanation is unacceptable. Their internal computer system should not result in customers being charged for services not rendered. I made it clear that I expected a full refund and explained that we would continue only if the issue was resolved. Otherwise, we would terminate our business relationship.
The manager was dismissive, spoke over me during the conversation, and was generally unprofessional. As a result, I decided to discontinue doing business with Grade Potential Tutoring. This is disappointing because the tutors themselves were excellent. Unfortunately, the company’s billing practices and poor customer service overshadow their good work.
I will no longer be using Grade Potential Tutoring and would advise others to proceed with caution unless they are comfortable being billed for services they did not receive.
I have since contacted my credit card company, explained the situation, and was promptly reimbursed for the unauthorized charges.
KR
Kristen
Unreliable, disorganized company
This company will happily take your money, and give you nothing but one delay after another in actually matching you with tutor. Grade potential is unreliable in every sense of the word.
CS
C S.
This is a scam company operating under…
This is a scam company operating under several different names Tutor Hero, Grade Potential Tutoring, Grade Potential, and several others. They had elaborate descriptions of their tutoring process to lure me in and as it turned out the reviews were fake. Do not trust this company as they will bilk hard-working single moms like me out of hundreds of dollars and all I was looking for was a tutor for my accounting class. Now I will not be able to buy groceries this week or pay for my son's summer soccer.
