Great
Based on 459 reviews
Grasshopper Bank4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Privately owned and headquartered in New York City, Grasshopper is client-first digital bank with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, and white-labeled consumer banking. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.
Grasshopper Bank (grasshopper.bank) has 459 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
Showing 308 reviews with 5 stars · Clear filters
Sergio
Easy and intuitive to use app.
Reply from Grasshopper BankNov 14, 2025
Hi Sergio, thank you for sharing your feedback. We’re dedicated to delivering a seamless and modern digital banking experience, and it’s rewarding to know our platform is supporting you in the way we intend. We appreciate your trust in us and look forward to continuing to serve you.
Chris
Customer service agent was helpful and great spirited. Made my experience that much difference.
Reply from Grasshopper BankNov 13, 2025
Hi Chris, thank you so much for your kind words! We’re thrilled to hear that our Client Service team made a positive difference in your experience. Providing helpful, friendly, and uplifting support is something we care deeply about, so it truly means a lot to know it came through. We appreciate you taking the time to share your feedback and look forward to continuing to support you whenever you need us.
Michael
The user interface is great! I need very fast speeds to conduct my business and grasshopper gives me access to foreign markets by receiving payments internationally. I am currently working to get more foreign companies comfortable sending money to a receiver called grasshopper.
Reply from Grasshopper BankNov 13, 2025
Hi Michael, thank you for sharing this thoughtful review. It’s great to hear that our platform supports the way you run your business and helps you navigate international payments with confidence. Expanding into foreign markets can be complex, and we’re committed to making that process as smooth and reliable as possible. If there’s anything we can do to continue supporting your growth, we’re here for you.
Ankur S.
Keisha, Barbara and team are great, very responsive to different types of requests!
Reply from Grasshopper BankNov 5, 2025
Hello Ankur, thank you so much for your kind words! We’re delighted to hear that Keisha, Barbara, and our team have been so responsive and helpful with your requests. Your feedback truly motivates us to keep delivering the best service possible. We look forward to continuing to support you!
Shalom Y.
great customer service
Reply from Grasshopper BankNov 7, 2025
Thank you, Shalom, for your great review! We're founded on a "client-first" obsession, and your feedback is a meaningful measure of our success. We’re thrilled to know that our Client Services team is delivering the superior service we strive for. Your positive experience means a lot to us, and we'll be sure to share your comments with the team.
Orlando A.
Easy customer interface and live support chat/representative.
Reply from Grasshopper BankNov 7, 2025
Thank you, Orlando, for your thoughtful review! We’re pleased to hear that our digital platform and live support have exceeded your expectations. At Grasshopper, we’re committed to creating a seamless, user-friendly digital banking experience that helps you focus on what matters most - growing your business. We appreciate you choosing to bank with us and look forward to continuing to support your success!
CS
I always have very friendly competent people assist me when I have questions or issues!
Reply from Grasshopper BankNov 7, 2025
Thank you for your kind feedback! We’re delighted to hear about your positive experience with our Client Services team. Your satisfaction is our top priority, and it’s great to know our services continue to make a positive impression. We’ll be sure to share your words with the team, they’ll appreciate it!
Rachel
I just opened a new account for my business. I was surprised by how great the customer service was over the phone. They were very helpful and no wait time to talk to someone.
Reply from Grasshopper BankOct 22, 2025
Hi Rachel - Thank you for the 5-star review! We’re thrilled to hear that account opening was smooth, and you felt supported right away. At Grasshopper, we strive to strike the perfect balance between innovative technology and a personal touch, so you can manage your business efficiently while still getting the human support you need. We look forward to continuing to serve you and your business!
