Great
Based on 459 reviews
Grasshopper Bank4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Privately owned and headquartered in New York City, Grasshopper is client-first digital bank with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, and white-labeled consumer banking. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.
Grasshopper Bank (grasshopper.bank) has 459 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
Showing 308 reviews with 5 stars · Clear filters
JustAnswer Customer D.
So far so good!
Reply from Grasshopper BankSep 23, 2025
Thanks for the 5 stars! We’re glad to hear things are going well so far and look forward to continuing to make your digital banking experience a great one.
Charles B.
Excellent customer service rep
Reply from Grasshopper BankSep 23, 2025
Hi Charles - Thank you for the 5-star review! We’re thrilled to hear you had an excellent experience with our Client Services team. We’ll be sure to pass along your feedback. If there's anything we can do to make your experience even better, please do not hesitate to reach out!
Sam S.
I am a believer in the simplicity - especially if the platform is digital. Working with Grasshopper support was painless and what I would like to especially call out is the professionalism and courtesy of the team. I would like to spotlight Mrs. Nadia Saxena Lifecycle Marketing Manager - she reached out to me for an introduction and immediately jumped into the role of problem solver - she was able to get answers for me in respects to one of the accounts that I was opening and get it across the finish line - Greatly appreciated her efforts and professionalism and courtesy.
Reply from Grasshopper BankNov 18, 2025
Hello Sam, thank you for taking the time to share such a warm review! We’re delighted to hear that the process felt straightforward and that our support team, especially Nadia, was able to step in and help you move everything forward with confidence. Knowing that you truly feel valued and supported is incredibly rewarding for us, and we’re excited to continue standing alongside you as you build and grow with Grasshopper
Kyle
Attempting to build a startup can be an unfamiliar process with - at times - too many options. Once choice I am feeling entirely confident in is my choice with Grasshopper. The newer, digital 'fintech' model of banking has been appealing, which led me to Grasshopper. The ease of opening an account was quick and allowed me to deposit and access funds quickly. The most suprising experience with Grasshopper has been the warm welcome with the Relationship Manager team. Specifically, Nadia welcomed me to the bank and asked if I had any questions. The conversation was pleasant and personal, in which Nadia offered genuine interest in my startup endeavor. The additional perk you won't find in a traditional banking system is the networking, almost accelerator feel of banking alongside other entrepreneurial-minded people. Nadia alerted me of opportunities for networking and similar forums hosted by Grasshopper, in which I am excited to explore. So far, Grasshopper has helped me to jump into the next step in growing my business. I'm very happy with my choice with Grasshopper Bank.
Reply from Grasshopper BankNov 18, 2025
Hello Kyle, thank you for sharing such a thoughtful and detailed review! We’re thrilled to hear that opening your account was seamless and that your early interactions with Nadia helped you feel supported from the start. She will be very honored to know that her welcome, follow-through, and interest in your startup made such a positive impression. It’s wonderful to see that the blend of digital simplicity and personal connection resonated with you. We’re excited to continue supporting you as you build and grow your business, and we’re committed to not just meeting—but exceeding—your expectations, so you always feel proud and confident to bank with us. If there’s ever anything you need, please don’t hesitate to reach out.
Anna P.
I’ve been using Grasshopper for my business checking account for nearly a year. The support team has been excellent, and the debit card cash back is a great bonus
Reply from Grasshopper BankAug 26, 2025
Hi Anna – Thank you for your thoughtful review! We’re thrilled to hear you’ve had a great experience with our Client Services team over the past year, and that the debit card cash back has been a valuable perk for your business. We know how important it is to have a digital banking partner you can rely on for both support and rewards, and we look forward to continuing to serve you!
Jessica
Friendliness of agent that reached out. The follow up concierge call was a nice surprise and I appreciated the personal white glove service.
Reply from Grasshopper BankAug 21, 2025
Hi Jessica - thank you for your thoughtful review! It’s great to know that our Client Services team's outstanding support has made a difference for you. We believe every client deserves a banking partner who not only provides reliable digital tools but also delivers meaningful human connection and care. Knowing that you feel supported and valued means a lot to us, and we’re excited to continue serving you with the same level of attention and dedication as your needs grow and evolve.
Jason T.
Nadia was friendly, polite and professional, a credit to your organization.
Reply from Grasshopper BankAug 21, 2025
Hi Jason – Thank you for your kind review! We’re so glad to hear that Nadia provided you with such a positive experience. Her supportive and considerate approach reflects the standard we strive for with every client interaction, and we’ll be sure to share your feedback with her. We appreciate you taking the time to recognize her efforts, and we’re excited to continue finding ways to support you and your business as it grows!
Wiley
Easy account creation
Reply from Grasshopper BankAug 20, 2025
Hi Wiley - Thank you for your 5-star review! We’re glad to hear that setting up your account was quick and straightforward. We’ve designed our process to be simple so business owners can focus on what matters most—running their business. We look forward to continuing to support your digital banking needs!
