Great
Based on 459 reviews
Grasshopper Bank4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Privately owned and headquartered in New York City, Grasshopper is client-first digital bank with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, and white-labeled consumer banking. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.
Grasshopper Bank (grasshopper.bank) has 459 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
Showing 22 reviews with 4 stars · Clear filters
Renner
Quick easy setup - no hitches so far.
Reply from Grasshopper BankSep 23, 2025
Hi Renner - Thank you for your feedback! We’re glad to hear the account opening process was quick and seamless. We’re here to make banking easier for our clients, and it’s great to know your experience has started off hassle-free. If there's anything we can do to make it even better, please do not hesitate to reach out!
Sikes B.
I like everything about Grasshopper Bank except I find the website a little confusing. I find certain tasks are not as self explanatory as I'd like. It may be that I just need to get used to it.
Reply from Grasshopper BankAug 21, 2025
Hi Sikes – Thank you for your thoughtful feedback! We’re glad to hear that your overall experience has been positive, and we truly appreciate you sharing your perspective on navigating our platform. We understand how important it is for digital banking tools to be clear and intuitive, and we’re actively working on updating and refreshing our navigation and services menu to make it easier for clients to find and understand the features most valuable to them. Input like yours is incredibly helpful as we continue to refine and enhance the user experience. Thanks again for taking the time to share your thoughts with us, and we look forward to rolling out improvements that will make your experience even smoother. Please don’t hesitate to share additional feedback anytime—it truly helps us build a better platform for you and all our clients.
Lori
I wish I had the ability to automatically categorize expenses within Grasshopper like Found bank has. Now, I have to sign up for quickbooks again. kind of a pain.
Reply from Grasshopper BankNov 20, 2025
Hello Lori, thank you for sharing this with us! We understand how valuable automatic expense categorization can be when you're managing day-to-day finances, and we appreciate you taking the time to let us know where the experience felt limiting. While a QuickBooks integration is available today, we recognize that having more built-in, automated tools would make things smoother and we’re actively exploring ways to expand those capabilities. If interested, we also offer an integration with both ChatGPT and Claude, currently in open beta. Enabled through our MCP server, it provides a secure connection between your bank account and your preferred AI tool, letting you consolidate multiple data sources into a single conversational interface. From there, you can categorize expenses, anticipate cash flow challenges, uncover trends, spot anomalies, evaluate scenarios, and plan proactively. This is an optional tool that some clients may find valuable in helping fill gaps while we continue expanding our native capabilities. At any point, if you’d like to join the beta, we’d be happy to personally walk you through the setup process. In the meantime, we have shared your feedback with our product team. Your feedback directly informs our product roadmap and helps us shape what comes next. We’re committed to making your digital banking experience even better, so if there’s anything else we can do, please don’t hesitate to reach out. Only Forward, Grasshopper Bank
Scott
Very happy so far with my setup in Grasshopper. Utilizing remote deposit, Audiobooks for payment links to clients, transfers to and from our existing banks. All without much effort or issues. The delays on some transactions posting seem a bit long in this day and age of instant communications. But otherwise all's well.
Reply from Grasshopper BankAug 12, 2025
Hi Scott - Thank you for taking the time to leave a review! We’re thrilled to hear that onboarding and setup went smoothly, and that you find out tools easy to use. We appreciate your feedback on funds availability, and we understand how important speed is in today’s business environment. That said, we’re actively working on ways to improve our funds availability policy and accelerate payment processing, including implementing real-time payments and other modern technology solutions, all while ensuring these enhancements are delivered in a safe and secure way. We truly value your business and appreciate the trust you’ve placed in us as your banking partner. We hope this hasn’t affected your overall impression of Grasshopper, and we look forward to making your digital banking experience even better!
Melinda H.
Love this company because they will work with small businesses, especially mortgage brokers, without giving them a hassle about being self employed. They were easy to setup. There are still working some kinks out but overall it has been a great experience. Just watch the time to transfer funds as it can be long.
Reply from Grasshopper BankJul 21, 2025
Hi Melinda – Thank you for your thoughtful review! We’re proud to support small businesses like yours, and it’s great to hear that your account setup was smooth and your experience has been positive so far. We also appreciate your feedback about funds availability. We understand how crucial timely access to funds is for business owners, and we’re actively exploring ways to enhance this while continuing to protect both our clients and the bank. Insights like yours help us improve and better serve our community - thanks again for sharing!
Mark
I am a new client in a new start up. I look forward to keeping you informed as I gain more experience.
Reply from Grasshopper BankMar 7, 2025
Hi Mark - Thank you for choosing Grasshopper! We’re thrilled to be part of your digital banking journey and are excited to support you as you gain more experience with our services. If you ever have any questions or need assistance, don’t hesitate to reach out - we’re always here to help and look forward to serving you!
Michael C.
I like the ease of the app… I would like to know how long it takes for a deposit to be credited to my account
Reply from Grasshopper BankFeb 24, 2025
Hi Michael - Thank you for sharing your experience! We're delighted to hear that you’re enjoying the convenience of our app. We strive to make banking as seamless as possible, and we appreciate your feedback. Regarding deposit processing times, they can vary depending on the deposit method, but our Client Services team would be happy to provide more details specific to your account. Please don’t hesitate to reach out for further assistance. We appreciate your trust and look forward to serving you!
New Client E.
The customer service rep was cordial and understood my problem immediately (password reset related). He explained that there is an issue they are aware of in the system, and he quickly resolved the issue. I would rate his service as five stars. I removed one star because the issue is present and hasn't been resolved.
Reply from Grasshopper BankFeb 24, 2025
Thank you for your feedback! We’re happy to hear that our Client Services team provided efficient and knowledgeable support for your password reset. We understand how frustrating system issues can be, and while technology can sometimes present challenges beyond our control, our team works diligently to resolve them as quickly as possible. We value your patience and understanding, and encourage you to reach out if you experience any issues again in the future.
