Great
Based on 459 reviews
Grasshopper Bank4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Privately owned and headquartered in New York City, Grasshopper is client-first digital bank with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, and white-labeled consumer banking. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.
Grasshopper Bank (grasshopper.bank) has 459 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
Showing 308 reviews with 5 stars · Clear filters
Magdy N.
Simply excellent, a true bank with real transparency
Reply from Grasshopper BankApr 1, 2025
Hi Magdy - We truly appreciate your 5-star review! It’s great to know that you value our commitment to transparency and dependable service. Our goal is to make digital banking simple, reliable, and stress-free for all our clients. If you ever need assistance, don’t hesitate to reach out - we’re always here to help!
Tatum
Easy to set up account.
Reply from Grasshopper BankMar 10, 2025
Hi Tatum - Thank you for your 5-star review! It’s great to hear that opening your account was seamless and stress-free. Our aim is to keep the process simple and efficient, and we’re glad we met your expectations. If you ever have any questions or need support, don’t hesitate to reach out - we’re always here to help!
Jim
Signing up was easy and I'm getting a terrific interest rate and no fees. Most of the big banks now charge to use a teller so I'm not really losing anything. Website is straight forward and easy to use.
Reply from Grasshopper BankMar 7, 2025
Hi Jim - We sincerely appreciate your thoughtful feedback! We’re happy to hear that getting started was a hassle-free experience and that you’re taking advantage of our competitive interest rates with no fees. Our goal is to provide a straightforward and convenient digital banking experience without the unnecessary costs often associated with larger banks. It’s great to know that our user-friendly platform makes managing your account easy. If you ever need assistance, don’t hesitate to reach out - we’re here to help!
Vik G.
Account opening process quick and simple.
Reply from Grasshopper BankMar 7, 2025
Hi Vik - Thank you for your 5-star review! We’re thrilled to hear that setting up your account was a seamless and hassle-free experience! Our goal is to make the process as efficient and straightforward as possible, and we’re glad we could deliver. If you ever have any questions or need further assistance, don’t hesitate to reach out - we’re always happy to help!
Mk
Very easy to set up!
Reply from Grasshopper BankMar 4, 2025
Thank you for taking the time to submit a review! We’re glad to hear that you found the account opening process be very easy. Ensuring a smooth and hassle-free digital banking experience is always our goal. If you ever have any questions or need further assistance, feel free to reach out - we’re always happy to help!
Carmen
I had a few questions and was able to talk to a real person without having to leave a message. The representative was very helpful and friendly! Setting up the account was a breeze.
Reply from Grasshopper BankFeb 26, 2025
Hi Carmen - Thank you for your 5-star review! We’re so pleased that you were able to connect with a Client Services team member without any delay. Providing direct and efficient support is something we prioritize, and it’s great to know that setting up your account was a smooth and hassle-free process. If you ever have any more questions or need assistance in the future, please don’t hesitate to reach out - we’re always happy to help!
Elshaday Y.
May werkservis
Reply from Grasshopper BankMar 4, 2025
Thanks for the 5-star review!
Michelle
Grasshopper has very helpful and pleasant phone support, which is much appreciated! It's nice to speak with a person instead of a Bot.
Reply from Grasshopper BankFeb 24, 2025
Hi Michelle - Thank you for your thoughtful review! We’re so glad to hear that you appreciate our phone support. We understand how important it is to speak with a real person, and we’re committed to providing that personal touch. If you ever need assistance again, we’re always here to help!
