Great
Based on 459 reviews
Grasshopper Bank4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Privately owned and headquartered in New York City, Grasshopper is client-first digital bank with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, and white-labeled consumer banking. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.
Grasshopper Bank (grasshopper.bank) has 459 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
Showing 308 reviews with 5 stars · Clear filters
Angee
Joe was friendly. Had answers to my questions. Helped me and made things easy
Reply from Grasshopper BankFeb 24, 2025
Hi Angee - We truly appreciate your 5-star review! It’s great to hear that Joe provided such valuable assistance. Our goal is to always offer attentive and supportive service, and we’re glad Joe made a positive impact. If you ever need any further help, don’t hesitate to reach out - we’re always here for you!
Jo Ann S.
O long wait, took care of what I needed.
Reply from Grasshopper BankFeb 24, 2025
Hi Jo Ann - Thank you for your feedback! We’re happy to hear that our team was able to take care of everything you needed. Providing efficient and seamless support is always our goal, and we’re glad we could deliver a smooth experience for you. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out - we’re always here to help!
David R.
Fast and effective response
Reply from Grasshopper BankFeb 24, 2025
Hi David - Thank you for your feedback! We’re so glad we could assist you with a prompt response. Your time is valuable, and we’re committed to providing seamless support whenever you need it. Don’t hesitate to reach out if there’s anything else we can help with!
Terry M.
Quick response time and very helpful.
Reply from Grasshopper BankFeb 24, 2025
Hi Terry - Thank you for your wonderful feedback! We’re delighted to hear that you found our team to be very helpful and responsive. Providing efficient and reliable support is something we take great pride in, and we always strive to ensure that our clients receive the assistance they need without unnecessary delays. If there’s anything else we can do for you in the future, please don’t hesitate to reach out. We’re always here and happy to help!
Magdi M. A.
Keisha from Client Services is always responsive and solves problems within the day, whether account opening, wire instructions or other needs. I really appreciate the relationship, she is like an extension of the team!
Reply from Grasshopper BankFeb 24, 2025
Hi Magdi - We sincerely appreciate your thoughtful feedback! It’s fantastic to hear that Keisha consistently delivers prompt and effective support, ensuring that your needs are handled swiftly and efficiently. At Grasshopper, we strive to build meaningful relationships with our clients, and we’re thrilled to know that Keisha has become such a trusted and reliable resource for you. Your trust and partnership mean a great deal to us, and we look forward to continuing to offer you exceptional service whenever you need it!
David S.
Customer Support is always great.
Reply from Grasshopper BankFeb 24, 2025
Hi David - Thank you for your kind words! We're thrilled to hear that you've consistently had great experiences with our Client Services team. Providing reliable, helpful, and friendly service is our top priority, and we truly appreciate your support. If you ever need anything, we’re always here to help!
Sammy R.
I've been working with the company for a short time but the experience has been great
Reply from Grasshopper BankFeb 24, 2025
Hi Sammy - Thank you for sharing your experience! We’re thrilled to hear that your time with us has been so positive. We strive to foster an environment where every client and employee feels valued, supported, and empowered to succeed. Even in a short time, we hope you’ve felt the collaboration, dedication, and passion that drive our team forward. We look forward to growing together!
Amelia C.
Grasshopper has been awesome for our new small business. Everything has been seamless and their customer service is really good!
Reply from Grasshopper BankFeb 24, 2025
Hi Amelia - Thank you for your amazing feedback! We’re honored to be a part of your small business journey and thrilled to hear that you are satisfied with your experience. We understand that small businesses need reliable, efficient, and hassle-free banking solutions, and we’re committed to making financial management as smooth as possible so you can focus on growing your business. Providing excellent service is at the heart of what we do, and we’re so glad our Client Services team has been able to support you. We truly appreciate your trust in us and look forward to being a valued partner as your business continues to thrive!
