Grasshopper Bank Reviews | Read Customer Reviews of grasshopper.bank

Grasshopper Bank Reviews | Read Customer Reviews of grasshopper.bank

Grasshopper Bank reviews

Showing 308 reviews with 5 stars · Clear filters

John H.
Jul 24, 2024
Great customer service
The banker that I spoke with was very helpful and was able to find the answers to all of my questions.
Reply from Grasshopper BankJul 24, 2024
Hi John - Thank you for the 5-star review! We’re pleased to hear that Client Services was able to assist you and provide the information you needed. Ensuring our clients receive knowledgeable and helpful service is very important to us. If you have any more questions or need further assistance, please don’t hesitate to reach out!
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Charles H.
Jul 23, 2024
Friendly and prompt service
Friendly and prompt service; resolved my issue within 2 minutes!
Reply from Grasshopper BankJul 24, 2024
Hi Charles - Thank you for the 5-star review! We’re thrilled to hear that Client Services provided you with swift and friendly service, resolving your issue so quickly. Client satisfaction is very important to us, and we're glad we could assist you efficiently. If you need any further help, please don’t hesitate to reach out!
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J. B.
Jul 23, 2024
The customer service agent did a…
The customer service agent did a fabulous job!!
Reply from Grasshopper BankJul 23, 2024
Thank you for the 5-star review! We’re thrilled to hear that the personalized support provided by our Client Services team has met your expectations. If you need any further assistance, please don’t hesitate to reach out!
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Michael M.
Jul 23, 2024
Best Banking Choice Ever!
I have worked with countless banks over my career, and this is the best ever! The level of support and service is nothing short of amazing. Seriously, this was the best banking decision our team ever made.
Reply from Grasshopper BankJul 23, 2024
Hi Michael - Thank you so much for your incredible feedback! We’re thrilled to hear that you consider us the best bank you’ve worked with throughout your career. Providing an exceptional digital banking experience with unmatched service is our goal, and it’s wonderful to know we’ve exceeded your expectations. We’re honored to be your bank of choice and look forward to continuing to serve you. If you need any further assistance, please don’t hesitate to reach out!
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Casey
Jul 22, 2024
The quick response and assistance from…
The quick response and assistance from the support staff has been perfect
Reply from Grasshopper BankJul 23, 2024
Hi Casey - Thank you so much for your 5-star review! We’re delighted to hear that you’ve had a perfect experience with Client Services. Your satisfaction is our top priority, and it’s great to know we’re meeting your expectations.
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Steven C.
Jul 19, 2024
Talked to a real person!
Real person, answered my questions, took time to explaining to me and stayed on the line as I contacted the vendor
Reply from Grasshopper BankJul 23, 2024
Hi Steven - Thank you for the 5-star review! Our team is dedicated to providing personalized assistance, and it's great to know that we answered all your questions and were able to stay on the line while you contacted the vendor. Client satisfaction is our top priority, and we’re here to help whenever you need us.
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Tammy D.
Jul 18, 2024
I made the right choice to open an account.
Once the issue was established as to why I couldn't set up digital, its' been smooth sailing. Spoke to a "real" person who immediately identified problem and had up and running within 24 hours.
Reply from Grasshopper BankJul 23, 2024
Hi Tammy - Thank you for the 5-star review! We’re glad to hear that our team was able to get your account open and everything has been smooth sailing since! It's reassuring to know that our team could quickly pinpoint the problem and have you up and running within 24 hours. Providing prompt and effective support with a personal touch is our goal, and we're happy to have met your expectations.
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James H.
Jul 17, 2024
Grasshopper's Customer Service is very Responsive
Grasshopper's customer service is very responsive and solved an issue I had within the same day. More often than not, simplicity starts with a human and not automation.
Reply from Grasshopper BankJul 23, 2024
Hi James - Thank you for the 5-star review! We’re delighted to hear that Client Services is very responsive and was able to solve your issue within the same business day. At Grasshopper, we believe in striking the right balance between technology and human touch to provide the best possible service. Your satisfaction is our top priority, and we're glad to have provided the support you needed.
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