Grasshopper BankReviews of grasshopper.bank

Reply from Grasshopper BankSep 12, 2024

Hi Michael - Thank you for your feedback and for highlighting both positives and areas for improvement. We’re glad to hear that you find our account setup process and app user-friendly. We also appreciate your input regarding the invoicing feature. We’re constantly improving our digital tools, and your feedback will help us as we continue to evaluate how to make our services more convenient for you. As it relates to our processing times, we are actively working on a solution to expedite funds availability for our clients without compromising the security and integrity of our platform. As a digital bank, security is one of our top priorities, and sometimes delays are essential to maintaining a safe environment for all. We appreciate your patience as we work to improve your experience!

Reply from Grasshopper BankSep 10, 2024

Hi Erin - Thank you for your feedback! We understand how critical timely access to funds is, and we apologize for any inconvenience our funds availability policy has caused. As a digital bank, security is a top priority for us. In some cases, delays can be due to security measures and inter-bank processing times. However, we are actively working on a solution to expedite funds availability for our clients, while still maintaining the security and integrity of our platforms. We appreciate your patience and understanding as we work to improve this process and continue to maintain a safe digital banking environment for all.

Reply from Grasshopper BankAug 7, 2024

Hi Chris, Thank you for taking the time to submit a review! We appreciate your detailed feedback and regret to hear that you are not satisfied with your digital banking experience. Regarding your concerns, we understand how critical timely access to funds is, and we apologize for any inconvenience our funds availability policy has caused. In some cases, delays can be due to security measures and inter-bank processing times. However, we are actively exploring ways to expedite these processes to better serve our clients. Second, we sincerely apologize for any confusion regarding our remote deposit process. We recognize the importance of clear instructions and are actively working to optimize and improve our client resources, including remote deposits, integrations and the use of Plaid. For security reasons, we do not support Zelle. However, we have partnered with Plaid to provide clients with a safe way to connect their checking accounts to other modern payment apps. This partnership ensures your transactions remain secure while offering flexibility with other payment platforms. Although your experience has been less than satisfactory, we are pleased to hear that our Client Services team has been responsive and professional during your transition. We strive to provide the best possible support, and we appreciate your patience and understanding as we continue to work diligently to improve our services and resources to better meet your needs. Your satisfaction is important to us. If you have any further questions or need assistance, we’re here to help whenever you need it.

Reply from Grasshopper BankAug 2, 2024

Hi Mikell - Thank you for sharing your experience! We’re glad to hear that you appreciate the quick connection to Autobooks. While Autobooks is a valued partner of ours and built to be a part of your everyday digital banking experience, enrollment and product support are managed by their team. We apologize for any confusion you may have experienced when speaking with our Client Services team. We understand how important it is for our clients to receive clear and accurate information, and we are continuously working to improve our client resources, including product usage guides, to better serve you. If you have any further questions or need assistance, please don’t hesitate to reach out.

Reply from Grasshopper BankJun 14, 2024

Hi Gabriel - Thank you for your positive feedback regarding our apps and client service. We appreciate your candid comments about the deposit and transfer times, and we understand your concerns. We are continually working to improve our services, including speeding up check clearing and money transfers. In some cases, delays can be due to security measures and inter-bank processing times. However, we are actively exploring ways to expedite these processes to better serve you. Thank you for your patience and for bringing this to our attention. If you have any more suggestions or need further assistance, please don’t hesitate to reach out.

Reply from Grasshopper BankMay 22, 2024

Hi Mark - Thank you for sharing your feedback! We appreciate your honest assessment and are glad to hear that our response times to questions and requests have met your expectations. We understand your concern regarding deposit limits and are continuously working to improve our services. Your input is invaluable as we strive to enhance our offerings and better serve our clients. If you have any specific suggestions or further concerns, please don't hesitate to reach out. We're here to help!

Reply from Grasshopper BankMay 1, 2024

Hi Alyx - Thank you for taking the time to provide us with your honest feedback. We sincerely apologize for the difficulties you experienced with our product resources. We strive to make our resources clear and easily accessible, and it seems we missed the mark in your case. Your comments are invaluable and we are already looking into improving our help center and content to better serve your needs.

Reply from Grasshopper BankMay 1, 2024

Hi Brian - Thank you very much for your feedback. We’re glad to hear that setting up your business account was straightforward and that our Client Services team has been responsive to your needs. We aim to make all aspects of banking with us as seamless as possible. We apologize for the frustration you’ve experienced with the functionality for opening subaccounts. We appreciate your pointing out these issues, and we are currently working on making enhancements to our platform to address this. Your input is crucial to us in these efforts.