LivelyReviews of greatcall.com

Spent 12 hours talking with Lively Technical people and no one could fix the problem of the phone not connecting to my WIFI. Instead, I wasleft with a phonr 3ith all ontacts wiped out. Thanks much Lively!!!!!!

Lively's phones are absolute garbage. I lose service at least twice per day. Whenever I contact customer service they try to convince me that I am doing something wrong.

Bought the phone for my mom (she's 83). Never works unless you turn if off then back on. Service is spotty at best. I thought these phones were for the elderly... Most Unreliable Phone I've ever had.

If you want to make an outgoing call, you have to Power off the phone, wait 10 seconds, then turn it back on. . . EVERY single time, for EVERY single call! This has been going on for a year now and customer service tells us that constantly turning the phone off and on is the fix. Also, Voicemail always shows 1 message but there's nothing there. Don't get this "service" or buy this phone for seniors. It's unreliable and I doubt if most can make it work.

Rude employees who won't listen but yells over you. I had paid over phone yet no one ever said I was charged $5. Till I called and rude twix who didn't explain all of sudden data shot up, Sent email and still no one cared to help a customers. Hope they all choke soon. Two reps told me to turn off wifi and being dumb I did and thats when data shot up per new carrier and I even told them I was told to use it, not honest company.

Purchased the Jitterbug 2 Flip Phone and the 19.99 plan for my sister who is in a nursing home. This phone was supposed to be simple and easy to use but it is not. I set my phone number up for 1 touch calling and the phone keeps dropping the 1 touch number from the contact. This phone is a rip off. Called on 6/13/23 to have phone disconnected but my credit card was charged for another month on 6/12/23. Was informed that Lively will not give me credit for June-July service because I was on autopay. I have used autopay on several other accounts I have over the years and have always received notice that my credit card would be charged but Lively charges you and then sends you an email. I am a senior and my sister is a senior and it is a shame that so many companies choose to rip senior citizens off. Congrats to Lively for being one of these companies. DO NOT USE THIS COMPANY

I purchased a Jitterbug Flip2 at BestBuy based upon AARP magazine and Lively website noting that the phone was capable of voice texting. This is only partially true. You can compose and send a text using voice but you cannot have inbound text read to you. Upon calling their help desk, I was told to turn on speech within accessibility options. This is basically a screen reader which seems to only work on menu screens and sub-screens but, not once you are into the text conversations list.

The device would randomly make loud noises at all hours of the night waking my father up. One time it screamed as loudly as a smoke detector. I phoned the company and they claimed it just needed a software update, which they installed at the time. It did not fix the problem and the company tried to tell me that the device wasn't in the charger properly. It was in the charger because the charging light was flashing. When it was in the charger the app on my phone for it claimed that it wasn't in the charger when it definitely was. Once again their answer was that it needed another software update until they saw that it was just recently updated. All in all the entire lively experience was a costly frustrating experience and the help line was way less than helpful.