GroomitReviews of groomit.me

My dog Miles is a western Highland terrier. One of the questions I asked when booking was that I needed someone who knew how to cut a Westie and scheduled the gold package that totaled with all the add-ons $295; what I got was a hack job. My dog looks terribly uneven. all the extras that I prepaid for clearly were not delivered

We have taken in a sweet stray and she is in desperate need of bath and shave down (very matted). We made an appointment with Groomit for Friday October 27 (soonest available) with a recommended tech - and good to go... Less than 24 hours before the service the tech cancels on me. They ask me to reschedule (next available with the tech is weeks away) - I chat with them and they are just basically "sorry" - no offer of any discount (realize the groom is like $400) - Their only suggestion is that I cancel... Now if I cancel on short notice they would charge me 50% - but they do it and Nothing. Terrible first impression.

When I saw the mobile pet grooming vehicle in Nashville, I was thrilled to give it a try as my dog is 13 and although he’s very passive and easy to groom, he still gets a bit anxious. I spoke to the person when they got out of the vehicle, inquiring about the services. To my surprise, they offered to do it that evening. The person walked me through the lengthy process of getting the app, choosing the Gold pkg, and more. I thought it was a bit pricey at around $180, but decided to splurge since the groomer offered a new client coupon. As I booked it and entered the code, to my surprise… the total was over $250!!! I was shocked and asked the person to break down the cost for me. There were service charges and a “same day” charge, also. It was such a process, I decided not to get refunded (as offered) and to go ahead with it. The groomer arrived at my house half an hour early. He said it would take about 2 hours tops. It ended up taking him well over 3 hours and was somewhat late when he finished (after 10PM). When I finally went out to get my dog, he pointed out that he had cut his ear. Then, offered to grind his nails a bit at no extra cost. Huh?! This was supposed to be included already. Needless to say, I will not be using them again, nor recommending them. Lesson learned, the expensive hard way.

We requested the Gold package for both of our dogs through mobile grooming. Neither dog was cut, or barely trimmed. Two weeks later they both need cuts, again. I will not use Groomit again.

Groomer cause several injuries to my dog , his ears were severe cut up and he has been in severe pain since

ridiculously high fees and terrible service

I HAVE BEEN A GROOMIT CUSTOMER FOR 2 YEARS, AFTER MY PUP WAS INJURED AT AN UPPER WEST SIDE SALON-- FOR SAFETY AND TRUST, WE STARTED USING GROOMIT, NEVER LOOKING BACK AND LOVING EVERY HAIRCUT. I CONSTANTLY SELECT THE SAME PLAN (GOLD), SAME PICTURES, SAME NEEDS. SUDDENLY, MY FAVORITE GROOMERS LEFT THE COMPANY?? IT SEEMS THAT THE COMPANY HAS HIRED 'NEWBEES' HAIRCUTTERS, BASICALLY STRAIGHT OUT OF 'PETCO/ PETSMART'-- AND NOT CONCERNED WITH QUALITY OR CALMING AN ANIMAL OR PARENT. TODAY, EVEN AFTER EXPRESSING CONCERNS WITH THE COMPANY, THEY SENT A 'NEWBEE'-- HE DIDNT KNOW THAT I HAD PAID FOR 'DEMATTING'--WHAT THE PLAN INCLUDED, AND WAS NOT GROOMIT CALIBER. INSTEAD OF GETTING A PROFESSIONAL CALL BACK-- AFTER THE GROOMER SAID "HE WAS NOT COMFORTABLE"-- MY MESSAGE WAS RECEIVED FROM THE COMPANY "WRONG INSTRUCTIONS SENT TO GROOMER-"- BILLED--$325.00. NOT ONLY WAS THIS UNFROFESSIONAL, BUT LACKED ETHICS AND KINDNESS-- MY CREDIT CARD COMPANY (LOVE CHASE) NOW HAS THIS AS DISPUTE- (ALWAYS TAKE SCREENSHOTS)- AND BETTER BUSINESS BUREAU. THEY ARE RESEARCHING OSHA RULES FROM GROOMIT. RECOMMENDATION: IF YOU LOVE YOUR GROOMER STICK WITH HIM HER-- DON'T LET A NEWBEE TAKE OVER.

Such a horrible experience. First off our groomer showed up a half an hour early, we had plans on getting our dog the proper exercise before to make sure he was calm for the appointment and that rushed things. Then our groomer never introduced herself, she immediately just made comments that made it very clear that she was scared of our dog. It was clear this very young and very inexperienced groomer did not know how to handle German shepherds. We offered to assist her and she said she would let us know. 30 min later we get a text that she is finished. I was shocked as I requested the middle package which included a good amount of services. She then told us all she was able to do was brush and bath him. The point of a groomer was to get ours dogs nails trimmed, ears cleaned and the sanitary haircut as those are things I do not feel I can do on my own. The support from groomits customer support following this was even worse. They did not listen to my needs, they offered a credit. I will never use this service again.