Grow TherapyReviews of growtherapy.com

First time there were audio issues. My provider wasn't very helpful in helping me resolve this or offering another solution like Google Meet or similar. In fact, she just washed her hands and didn't offer a solution. This lack of compassion is what patients seeking therapy want to avoid. She said I should find another therapist, which I did, and second therapist was a no show. Possibly this was because they were asking me to complete intake documentation again vs the first provider who coldly abandoned me didn't transfer internally which makes no sense. I've rarely experienced treatment like this when what we need most as patients is compassion, not indifference. Hope they will address this so both we and they can "Grow".

My audio was cracking my entire session

I have no complaints at all about my therapist who has been good for 1.5 years. However the company rolled out bloated software that rural connections can’t support. THE NEW SOFTWARE MAKES VIDEOCONFERENCE SESSIONS IMPOSSIBLE. Update: Grow replied to me that I should contact their technical support team. Of course I did that before writing my initial review! The solutions recommended by the technical team are impossible to accommodate unless I move. Digital access is difficult in rural locations where basically you must use the cell tower. Technical support will feign efforts but will not consider keeping the older system that worked for those of us who are not connected by optical fiber or comparable.

TWO STARS for the Providers, because they are honestly AMAZING. The therapists are the only reason I stayed with Grow Therapy. But Grow Therapy's customer support and billing system? 0/5. Getting consistent answers from staff: 0/5 Reaching someone by phone: 0/5 Adding secondary insurance: 0/5 Ending up with a surprise $600 bill: 0/5 The biggest issue is their billing process. They charge you the day after insurance processes, but they do not provide a clear, standard "payment due by" timeframe like almost every other medical provider. Insurance processing times vary, so payment dates constantly change and there is no consistency. One month you may have more time, another month you suddenly have 24 hours a few days after session, again, due to insurance timing. I was told payment dates could be adjusted, but that never actually happened. Then an emergency therapy session was canceled due to nonpayment despite prior communication regarding payment timing. To make things more frustrating, I have dual insurance and received completely different answers from different staff members about whether my secondary insurance was accepted. One representative said yes, another said no. Mental health care should not be treated like a luxury service where people are expected to scramble and come up with hundreds of dollars within 24 hours, especially in today's economy. For the average family, that simply isn't realistic. I've used similar virtual therapy platforms before and found them far easier to navigate. The only reason I've continued with Grow Therapy is because my provider is truly excellent. But I cannot continue paying $600 a month for myself and two children while carrying dual insurance coverage. Sadly, I will be looking elsewhere.

This was my second experience with this company, and unfortunately, both experiences were disappointing for different reasons. During my first time using the company, I missed an appointment because I was unexpectedly admitted to the hospital. The same day, $175 was withdrawn from my account for a no-show fee. I immediately contacted my provider, explained the situation, and provided proper hospital documentation. I respectfully requested that the charge be reversed, as it created financial hardship and affected my ability to pay other bills. Despite the circumstances and supporting documentation, the provider refused to reverse the charge. I then contacted the company directly to seek assistance. I was informed that there was nothing they could do because the decision was entirely at the provider’s discretion. I asked if they could advocate on my behalf one more time, but the request was denied again. A few months later, I decided to give the company another chance. I was matched with a provider who was kind, supportive, and genuinely helpful. I attended sessions regularly, first weekly and then biweekly, and felt comfortable opening up and working through personal issues. A few weeks ago, I attended a session as usual, and everything appeared to go well. However, the following morning, I received several emails stating that all of my upcoming appointments had been canceled without any explanation. I reached out to my therapist directly but never received a response. I then contacted the company with my concerns and questions and was advised to attempt contacting the provider again. I did, and after waiting over a week, I still received no response. I contacted the company once more to express how unprofessional and unfair the situation felt. I was asked whether I wanted to file a formal complaint against the provider. While I am not a vindictive person and chose not to file a complaint, I did request that the matter be escalated appropriately so this does not happen to someone else. Abruptly discontinuing care without communication can be extremely harmful, especially for individuals dealing with anxiety, depression, or other mental health challenges. A simple message, explanation, or phone call would have shown basic professionalism and compassion. Instead, there was no warning, no follow-up, and no communication at all. Based on my experiences, I cannot recommend this company.

What about the days when the only time your therapist had to warn someone.is if you talked about sex with a minor or hurting someone? Other than that, anything goes. Grow therapy's long list of "acceptable" standards makes treatment impossible in spite of all the "progress" they promote through the forms they make you fill out with each session.

Grow therapy provides a good platform for providers of psychiatric treatment. The problems that I have had have been regarding the finances and billing. Twice now they have been incorrect in their billing. I am currently dealing with an issue as they want me to have a credit card on file. As my insurance reimburses 100% there is no need for a credit card. Currently they want to charge me for services when it shows that they have been paid already. I refuse to pay for a service that has already been paid for. They cancel appointments without discussion if there is an outstanding balance. Beware!!!

It’s an infantile AI bot that constantly send useless information and I am not comfortable with AI having this very personal information. GROW is owned by a private equity and we all know that they only care about profits. I really hope that my awesome therapist will go to another employer. I cannot continue.