Grow TherapyReviews of growtherapy.com

Grow Therapy is a billing service for therapists. That's it. Everything is online and no humans behind the program. They have a pattern of acknowledging and accepting the patient's Health Insurance companies online, and months later, they send an email that patient owes $$ because they don't accept that insurance. This was my experience and many others according to BBB complaints filed. The therapist was marginal and did not help me.

I’ve had an incredibly frustrating and stressful experience with Grow Therapy. Before signing up for services, I specifically contacted them to confirm my out-of-pocket expenses and was told my cost would be $0. Trusting this information, I moved forward with the services, only to be charged $130 and $92 for two sessions. When I reached out to address this, I received nothing more than a vague apology for the "confusion," with no actual resolution. Making matters worse, Grow Therapy has no proper email or phone number for customer support—communication is only possible through their portal, which is incredibly unreliable. Logging in is a hassle, and half the time, the portal doesn’t work properly. This entire experience has been mentally exhausting, from the unexpected charges to the terrible customer service and faulty portal. I expected better and feel completely misled by the company.

This platform is unethical and allows providers to commit fraud. I had one appointment with a provider from Grow Therapy. We did not book another session during that first appointment. She said she would let me know about her availability. I actually did not want another appointment with her because she made me extremely uncomfortable. I didn’t respond to her texts about my availability for another appointment. She then took it upon herself to book an appointment for a time of her choosing. I was shocked she was even allowed to do that without my permission. I canceled it and reached out to Grow Therapy to have my account deleted. They said they would delete my account but the therapist then booked the same appointment AGAIN. And then had me billed $150 when I didn’t show up to the appointment I never agreed to. When I reached out to Grow Therapy, they said they’re not helping me via email and I have to log in to my account and use their help center. But my account was deleted. There’s no other way to get in touch with them. I’d have to sign up and book an appointment to even get the chance to speak to someone about the billing issue. I’m surprised they haven’t been sued yet but I’m sure it’s coming. It’s ridiculous they allow providers to sign you up for appointments you never asked for and then charge you. They’re literally committed fraud and stealing your money.

Sent 14 claims to the wrong company and then randomly stopped accepting my insurance. Couldn't give me an answer as to why. Unfortunate that good therapists have to deal with this platform

If I could give them a 0 I would. I signed my9 year old daughter up to be seen by their provider. She spoke to my ex husband to gain permission for the visit l. Afterwards when the appointment started she refused to see my daughter stating we weren’t tin a private enough area. I offered for her to sit in the car and she said that was not appropriate and she would only see her in a bedroom by herself. Then said she wanted to speak to me anyway. I separated myself and then proceed to speak to her about an even t my ex husband brought up that was addressed with my daughter. She said she wasn’t comfortable seeing my daughter and wanted her to be seen by a specialist of which I didn’t agree with. I asked why she is saying such a thing and then it hit me that she had spoken to my ex husband. Who often throws wild claims out about my husband and myself and has made multiple cps reports. I told her that and she said “sorry you’re going through that”. I took the referenced person from her but had no intention on seeing them as it was wildly innapropriate. She then called CPS on me directly after our conversation because it was obvious she wasn’t a fan of mine. She told them that I was bad mouthing her dad and that I didn’t take her recommendation so I wasn’t taking what her dad had mentioned various enough. However, she then told them all the steps I had already taken to address what had happened. CPS saw no reason to even look into this. She abused her rights and power. She took extra time out of her day to make a horrible report about me to CPS based on her twisting what I said and how I said things, all because I wouldn’t take her recommendation and I just said I’d take my daughter to a different therapist. She entered the conversation ready and upset. There was only one direction that conversation could have gone. I even offered to end the visit when she was really upset that my daughter wasn’t in a room alone. I’m also a mandated reporter but I take my job seriously and do not make wild accusations based on my distaste for a person. There was no neglect, physica, sexual, or mental abuse. No emotional abuse, and no danger for my daughter. I wouldn’t trust grow therapy and definitely not. It’s so disheartening that I went to get help for my daughter so she can transition from one house to the other better and instead of that happening, she was manipulated by my ex husband and came into a 15 mn convo with me with a preconceived notion of who she thought I was and went on to contact CPS (we only found out about the report because the courts told us there was another made. I figured it was by my ex again but was in complete shock that a licensed mental health professional would jump to something to excessive with no proof or even reasonable suspicion, just out of hate). I’d stay far away from this company and her. Working as a health professional I often advise people to seek mental health. However, people are very reluctant. Having had this experience now we know why. Complete shame on the company and on the mental health profession who should be opening arms to help people instead of making people to sacred to see a mental health professional because depending on who you get, they may behave like Amy Nelson did.

There was not a star below one (1) or I would give it that based on no ability to really cancel appointments, change appointments or not get billed regardless my fiancé created accounts and we both were hosed. There is no way to take card off file if not satisfies and want to quit even when you have no appointments ! I have been charged when I cancelled online and even when I spoke to a live person . If you were worried about TEMU, hold my beee, there is Grow Therapy. Im having to go to bank to dispute charges for sessions cancelled and additional charges they added saying I no showed!!!! Unless they fix things I will try to post in every forum I can to get word out....

Impossible to speak with a human to get your records sent. Emails and chat messages through their website are met with a bot telling you to... send an email or try the chat feature on their website. Been trying for over a month to get my records sent.

I NEED MORE THERAPY AFTER DEALING WITH GROW THERAPY. SHADY COMPANY WITH SHADY BILLING PRACTICES. NO ACTUAL CUSTOMER SUPPORT. They market heavily how they accept Medicaid and Medicare and even make it seem on their interface as if your sessions are already paid off by your insurance. Then MONTHS later they will message you via email saying they are billing you for sessions that never had a balance months back. Also they never give you warning of the cost they spring it on you when they’re ready to charge your card. I tried to dispute with my bank and unfortunately it did not work. They’ve charged me $126, then $150 and now another email saying I owe $531 and I haven’t gone to sessions in months because I canceled and asked for my account to be closed. Their support email bounces back and says you need an account to use their live chat feature with support so if your account is closed they will still charge you and you can’t get help. Reporting them to BBB and will be seeking legal action on this.