Courtney
I am not usually late and value the…
I am not usually late and value the time of my provider. I logged in a minute after my appt started because I was woke late. I quickly sent a message to my provider, ran to the restroom and came back within 5 minutes, so a total of 6 minutes after my appt start time and I could no longer access my appt. I can't get back in with my provider for several weeks. The chat option needs to be live so the provider can communicate with the patient. there is absolutely no reason to miss an entire appt when it is just a few minutes late and the pt is trying to communicate with the provider.
Reply from Grow TherapyJun 17, 2024
We appreciate you sharing your thoughts with us! We’re always looking to identify ways we can enhance the usability of our platform and will be using your feedback to highlight areas that impact the experience of managing care on our platform. If you’d like to share more thoughts on your experience or need any further support from our team, please don't hesitate to let us know. Best, Grow Therapy Support Team



