Freda G.
I think that there needs to be more…
I think that there needs to be more information or more interaction about insurance. I selected a therapist thinking that my insurance would cover, or partially cover my sessions. I did not realize that Humana and Humana Medicare are not the same thing. When a person selects a therapist, let them know if there is an issue with insurance before the first session.
Reply from Grow TherapyFeb 21, 2025
Thank you for sharing your thoughts with us. Enhancing billing transparency is a top priority for us, and we'll be keeping this feedback in mind as we continue to explore ways to offer an billing experience that feels more straightforward and simple to understand. If we can do anything more to address your concerns or if you'd like to further discuss your experiences, please don’t hesitate to let our team know. For more information on how to reach our support team, visit our Contact page at growtherapy.com/wp/contact-us. Thank you again for sharing your feedback with us! Best, Grow Therapy Support Team



