Average
Based on 176 reviews
GSouSnow3.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
GSouSnow is a professional ski apparel brand dedicated to providing top-quality gear for skiing enthusiasts. Our name blends three core elements of the skiing experience: Gravity, Sough, and Snow.Gravity: Gravity gives skiing its speed and exhilaration. GSouSnow ski apparel features lightweight designs and advanced materials, helping skiers move freely while embracing the force of gravity.Sough: The whispering sound of the wind as you glide down the slopes symbolizes freedom. Our products emphasize windproof performance and breathability, allowing you to feel the rhythm of the wind and enjoy a comfortable, dry experience during high-speed descents.Snow: Snow is the stage for skiers and the inspiration behind our designs.
GSouSnow (gsousnow.com) has 176 customer reviews on Folks Told, with an average rating of 3.2 out of 5.
Showing 72 reviews with 1 star · Clear filters
Christopher G.
Order snow pants for a Christmas present for son. Shipping was fair. Got the pants. He opened it on Christmas. Pants way too big. Went to return and was beyond the ridiculous 15 day return policy. Was charged $25. Just a heads up. Don't buy anything for Christmas present unless you are sure about the size. 15 days is ridiculous
J B.
Trying very very hard to get an exchange as the jacket and trousers are too big but getting nowhere. looked for a phone number - none. found out company supposedly based in a flat in hong kong - FLAT/RM 1405B 14/F THE BELGIAN BANK BUILDING NOS. 721-725 NATHAN ROAD MONGKOK, HK which makes me think i might have been really stupid here spending £200 to not be able to change the size and buy ski kit for my daughter package arrived in a tight ball too, defo not what you'd expect from a premium brand i do hope i will be proven wrong and can delete this review however am increasingly unsure
Mat
Worst customer service with a terrible return policy.
Liz
This is the worst company I have ever dealt with! They refused to allow me to return until I filed a dispute with my credit card company then I had to jump through all sorts of hoops. When I cancelled the dispute they still have not given me my money back-they are terrible do not do business with them!
Ian
Ordered my girlfriend a ski suit from their website for over $300. It came shrink wrapped and poorly packaged. She could not properly put it on with the tags on since it was so tight and was not accurate to their size guide. We thought maybe it was because it was vacuum sealed/ shrink wrapped that it had to loosen up. Nope, not the case. On top of this, as she looked down she realized the stitching on the zipper was completely frayed and there was a hole under it, which would've allowed snow and dirt to get in almost immediately, as any skier would know. Made us fill out a form as others have said, we showed them the defect AND even had all of the orginal packaging and tags. They immediately responded and said because the tags had been removed (even if they were perfectly kept and the product was defective and unused) they would not issue us any refund and we just had to deal with it while they kept our money. DO NOT BUY. Currently filing a chargeback with my credit card company.
Alexandria K.
No it’s a complete scam!! I ordered a bib and immediately tried to cancel my order. There was no where to cancel the order, you can only email them. So I did, literally 10 seconds after I placed my order. They did not reply for 24 hours and when they did reply they said it was already shipped and I could not cancel. I get an email from Amazon that they are shipped? The bib gets to me, I immediately ask for a return label. They send me a google doc form? That asks for a clear picture of the bib with tags. I go to take a pic and there are no tags on it. WTF they said the pic didn’t work. Can’t even return them. Such a scam. I’m disputing the item. I’m so pissed
Katrin
I had a disappointing experience with my recent order. The item I received was incorrectly sized - instead of extra small, it was two sizes larger, eventhough it says ex. The fabric quality was also subpar. To make matters worse, the return process was excessively complicated, making it easier to abandon the return altogether. The customer service was utterly unhelpful, leaving a lot to be desired. Will NEVER Shop here again....
DJ
Placed an order for medium size ski pants for my son. When they arrived, they were way oversized. Immediately emailed their customer service department for return instructions, twice. They responded to each email saying "Due to holiday, some orders may be delayed. If your items haven't shipped yet, they will be sent out after February 4th." Each time they ignored my request for return instructions. Their website gives no telephone contacts numbers to speak to a person or return address instructions. This appears to be a delay tactic to avoid return refunds within their stated 15-day return policy. Also, after further research of other customer reviews, they insist customer pays for return shipping costs to China! I strongly recommend shopping elsewhere.
