Halo CollarReviews of halocollar.com

I ordered and paid for my Halo dog collar three weeks ago. No one can tell me the status other than "it's processing". No one can cancel the order. I have to go into a section of their website to do that, but NO.... It's a big loop!!! I've never dealt with a company where someone at the call center can't help with the order!!!! TERRIBLE SERVICE.

The charger port fell out of our collar, which is less than 6 months old. I have been trying for over 3 weeks to resolve the issue. Get it returned for repairs or exchange. The customer support SUCKS. You can not talk to an actual person, the dog park is an automated AI system which does not understand all questions. We seen good reviews on the collar that is why we spent SO MUCH on this. But we are not see anything good when things go wrong. I don't know that I would recommend this collar. NOT A HAPPY CUSTOMER

I purchased a Halo Collar 2 years ago and have been unable to get consistent feedback on the collar. I reached out to the Halo support team for assistance. Although they were quick to respond and provided possible solutions, the collar continued to have issues with the repsonse time on feedback. Sometimes it never responded and other times there was a delayed response after crossing the boundaries. I spent MUCH money on the collar and subscription, and I was never able to utilize the collar. Ultimately, Halo's suggestion was for me to buy another collar since my warranty has expired (by 4 months), even though the data shows the collar has not been used. I cannot suggest this product because it does not offer a reliable solution for keeping my dog safe.

I purchased this collar directly from the Halo website. I have a husky mix with horses and other animals. I thought it would be a great training aid to help keep her from the horses and from running away if a back gate got left open. It was perfect for a week. Then the problems started. The GPS suddenly shows her outside the fence and gives her static correction when she is in my house. This happened on two different days. Collar had 64% charge, but turned off and would not turn back on. Customer support "dog park" was pretty much impossible to get in touch with. I set an appointment for over a week away, but by that time I was so upset and frustrated that I returned it. This is not a training aid at all!

Our experience with the Halo collar has not been good. I really, really wanted this to work. We are always on the go, traveling to our beach house or camping somewhere in our travel trailer. Unless we are flying, our pets are with us. We loved the idea of having a GPS fence that could be programmed wherever we were. I spent hours training her on it, but when it came time for the outdoor portion, I was so disappointed. The fence lines are very inconsistent and Maple is getting warning and emergency static when she is not outside the fence. Worse than that, she is sometimes halfway in the neighbor's yard before she gets any feedback at all. I reprogrammed and re-configurated the fence, did multiple trouble shooting scenarios, and watched countless YouTube videos. The end result was the same. It was inconsistent, and just confused the hell out of the poor dog. The most frustrating part is that I was determined to make it work, so I did not pay attention to the return window. Now I'm stuck with a $700 investment that I can't use. VERY DISAPPOINTED!!

On June 12th, my halo collar's charging port stopped functioning. Probably because the charging port cover fell off. Husband and I are engineers so we are familiar with charging ports and identifying broken ones. I had to wait until office hrs to report a claim. On June 13 I reported a claim first thing on your opening. Anissa was super helpful - 5 stars. I filled out the warranty claim and requested immediate shipping with the idea that I would return the collar when I got an RMA At this point it was in a pending state and on June 14th I got an email with instructions and a label. I went to Fedex and sent back the old collar. I then asked when can I expect my new one and I was told 5-7 days processing time. I would have expected immediate for the price of the original collar and the bronze + the extra care thing I thought I needed to be paying for which I've now cancelled (the extra care part). So now I have a 9 dollar bronze account membership for a collar that I no longer have, and I haven't had since June 12th, and still have to wait 5-7 days maybe for it to ship to me? This is not good customer experience. Anissa was fabulous. But my post ticket experience is not good. I should have had my collar sent to me as soon as I I filled out the ticket that Anissa created after she said that I'll get a new collar. I should have had it by now. The collar itself rings a false fence a lot - so we turned off any correction. Mainly we use it to know were she is - because mostly she's good about staying near us but in recent times has run across our street and our original fence we put in stopped working a few years ago and we didn't want to dig wire. updated to say: Apparently integration with new shipping warehouse is problematic. The claim is my collar has shipped and not possible to get a tracking # so I will update when I either see or don't see a new halo. Update: I got the replacement yesterday even though the senior customer service rep who responded to me based on this ad told me that it hadn't shipped. Also the original bronze membership doubled from when I bought it. A company that will double its fee that you must pay in order to use their expensive equipment worries me. The new collar has a mag attachment usb-c adapter. It will easily get lost and buying a new one through halo is not cheap. This company is more about milking you dry than actually standing behind a product. You should never force people to pay a restocking fee, for example for a little product like this.

We’ve reached out to Halo support over 10 times. Each time they say they have fixed the issue. The collar shocks my dog even when in boundary and shocks her over and over without stopping. When asked to return the product they said it’s out of the 60 day return policy and there is nothing they can do. Waste of money! Do not buy!!

I do not agree with Halos marketing. I have a bull headed Lab that ignores the cute little tickle that halo uses to shock them. I just sent the collar back because a friend called and said that my dog was on the edge of the road by the busiest street in my town. All the features were inconsistent so he learned he didn't have to obey the collar. They need to step up their game on their product. I would not reccomend any of these GPS collars to anyone. Halo, Spot On or Pet safe GPS collars. They are inconsistent and I have tried all of them. It's a great idea but the technology is not there. You can take a chance with thwm but there is a possibility your dog is going to be a red stain on the road. I am not willing to take that chance with my dog. Some might say I am mean for shocking my dog but I say Halo is mean for making a product that does not give your dog consequences. The dog doesn't know he shouldn't go the street. Plus I am tired of paying 100 dollars every time he gets caught by the dog pound.