Great
Based on 1,471 reviews
Halo Collar4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Halo Collar GPS Wireless Dog Fence protects your dog at home and everywhere you go by keeping them safely inside the boundaries of Halo's virtual fences using GPS technology. Easily create up to 20 GPS wireless dog fences with a few taps of your finger in the Halo Collar app - no installation or digging required! Halo is the most advanced invisible dog fence, GPS dog collar, activity tracker, and dog training solution for ultimate dog safety. Fences are stored in your Halo Collar and will work everywhere you go—in your backyard, at the park, at the beach, or anywhere else your adventures take you and your dog. The Halo Training program, which was developed by world-renowned dog behaviorist Cesar Millan, will allow you to build an amazing bond with your dog and develop positive habits that will last a lifetime. The Halo Collar works for any dog, any breed, any age, and with any owner. Today over 100,000 dogs across 350+ breeds are using the Halo Collar.
Halo Collar (halocollar.com) has 1,471 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 56 reviews with 2 stars · Clear filters
Dallas S.
The battery only lasts for the day. The collar won't stay tight. The static isn't strong enough for the dog to even acknowledge or it's not static for enough time. My dog runs through the boundaries. It's not worth the price.
Reply from Halo CollarApr 29, 2024
We are so saddened to hear this, Dallas. A member of our team has tried to connect with you!
Michael
I'm really disappointed that Halo Collar has doubled the price of their subscription on us, I've been a user for nearly 2 years and I feel the need to voice this here. I do like the collar and think it's absolutely fair to charge a subscription for the software maintenance and features, but _doubling_ the price for long time customers seems just greedy. It feels bad because now I'm wondering, are they going to double the price again in another year? These kind of tactics just leave a bad taste in your mouth, even when you'd actually recommend the product for the most part. Now, I am less sure about making a recommendation. As for the collar itself: - Outside it works quite well. We have a lot of trees and sometimes I think they interfere with the GPS signal, but occasional false positives are okay in my opinion. I've never noticed it giving a false negative—that is, dog is outside the boundary and given no feedback. - It can be unreliable indoors. The best remedy is their Beacons, which create a safe zone, but they do cost extra.
zackery O.
Sometimes the collar works very well and sometimes it shocks our puppy for no reason at all. Unfortunately, it has too many bugs for me to trust this. I would have returned the collar if it was possible.
Trisha T.
I just LOVE it that this field asks, “What went wrong this time?” How appropriate! I bought a Halo collar a couple of years ago and like many others loved it when it worked, which was inconsistently and short lived. The response of the collar was just not reliable- either failing to signal as needed or going off when my dog was well within her limits, which is a 3 acre area. Secondly, the collar build is not durable. A DOG collar at this price should be DOG durable! My dog’s collar started coming apart within three months. I sent it back for a replacement but the next one did the same thing. Within a few months I just gave it up. I came back here to see if there were improvements over the years and found that this is still the same old Halo. Great idea, but the technology is just not there yet. I’m disappointed but grateful for the honest reviews. I’ll invest my money on a more dependable system.
Reply from Halo CollarDec 12, 2023
Thank you for taking the time to share your feedback regarding your experience with the Halo collar. We are truly sorry to hear that your experience did not meet the high standards we strive for. Regarding the durability concerns, we typically recommend using the protective case with the collar to enhance its longevity and resilience, especially given the active nature of dogs. We understand your frustration with the collar's durability and appreciate your feedback, as it helps us improve our products. In terms of the GPS reliability, we acknowledge that inconsistencies can be challenging. We are committed to improving your experience and would like to offer a personalized solution. We can adjust the GPS signal level settings on your collar and suggest the use of beacons both indoors and outdoors to create more defined safe areas and reduce unwanted feedback. I highly recommend taking advantage of our live Dog Park feature for 1:1 video support. Our team will be more than happy to assist you in real-time, helping to optimize the collar’s settings for your specific needs and environment. Your satisfaction is our priority, and we hope to turn your experience around. Please visit our website to schedule a session at our live Dog Park, or contact us directly for further assistance. Thank you once again for your feedback, and we look forward to the opportunity to make things right for you and your pup.
Claire A.
I was looking for a solution to keep our Vizla puppy within the boundaries of our property (about 1 acre). However, this system didn't work for us because of the following reasons: - The system is not suitable for dogs under 5 months (we had to wait 2 months for our puppy to reach that age and by then, the 60-day return window had closed). - The Mapbox picture of our property was outdated and, as a result, it was hard to establish accurate boundaries. - More importantly, the system requires extensive training based on positive reinforcement. It worked until it didn't: our dog is a hunting breed and would ignore the training and alerts when seeing a squirrel, cat, etc. I contacted customer services multiple times for a partial refund (while I was out of the refund window, it was because we had to wait for our dog to reach 5 months and the training took several weeks) to no avail. Do not recommend based on our personal experience.
Reply from Halo CollarDec 4, 2023
We're genuinely sorry to hear about the challenges you've faced with our Halo Collar, and we appreciate you taking the time to share your experience. We understand how important it is to find the right solution for your pet's safety and training. Regarding the age and attention span of puppies, you're absolutely right. Younger dogs, particularly those under 5-6 months, often have shorter attention spans, which can indeed make training more challenging. This is why we recommend using the Halo Collar for dogs that are at least 5 months old and weigh a minimum of 20 pounds. We apologize if this aspect contributed to your difficulties. Concerning the issue with the outdated map, we appreciate you bringing this to our attention. To update the satellite imagery in the app, you can go to the 'My Map' tab, select the stack of paper icon, and then click on the "My map is outdated" button. This process should help in getting more accurate and up-to-date mapping for your property. Additionally, manually creating fence posts using the collar in hand can be an effective alternative. For more detailed guidance, please refer to our "How to create a fence" article on our website. As for your dog’s instinctual behavior, especially given its hunting breed characteristics, we understand that certain stimuli like squirrels or cats can overpower training and alerts. Revisiting training and reinforcing it continuously can often resolve such issues. We have seen many cases where persistent and consistent training helps in overcoming these instinctual reactions. We are sorry to hear about your experience with our customer service and the difficulties in seeking a partial refund. Please know that we are here to help and support you in any way we can. Your experience is valuable to us, and we are committed to learning from it to enhance our product and service. If there's anything more we can do to assist you, please don't hesitate to reach out. Thank you again for your honest feedback.
SANDY W.
I bought this collar brand new from Halo at the beginning of the year. Within two months the prongs had broke off inside the collar. I had to send it back and they sent me a refurbished one. I had just paid $650 for a brand new collar less than two months prior and they sent me a refurbished one. That one did not last long and they sent me another refurbished one. I have done everything they have told me to do and it still does not work. Do not waste your money on this, especially if you have a husky dog. The prongs are not long enough to reach through all of the for. The GPS tracking does not work properly. It constantly goes off inside the house. I was on the phone with Halo for an hour one day with him walking me all around my yard setting it up and it still does not work. I wished I would never have purchased.
Reply from Halo CollarNov 13, 2023
I'm sorry to hear about the troubles you've experienced with your Halo collar. We understand how important it is for the product to work effectively, especially when it comes to the safety and well-being of your pet. I'd like to inform you that we've recently made some improvements to our collars. The latest model now features increased contact tip size, moving from 2.5MM to 3.5MM, which has received positive feedback, particularly for dogs with thicker fur like huskies. I encourage you to reach out to our support team and explore our upgrade options to obtain this latest model of the Halo collar. This upgrade might better suit your needs and address the issues you've encountered. Regarding the indoor GPS feedback, we suggest adjusting the GPS signal levels in the app. Setting the GPS to a low level can help prevent false triggers inside the house. Additionally, you might find it helpful to use an indoor beacon set to "Ignore Fences" mode. This can be placed inside your home to stop any unnecessary feedback to the collar. We apologize for the inconvenience and frustration you've experienced, and we hope these solutions will provide a more reliable and satisfactory experience for you and your husky.
Tom W.
I would not recommend the Halo Collar. Most of the time it works well and I’m sure Cesar Millan is taking in lots of money. But months after my dog has gotten used to it, sporadically it says she is outside her home fence, when she is actually well inside the fence. Sometimes she is even inside the house, when the GPS is wrong and shocks her. I would like to stick this Halo Collar up Cesar Millan’s, you know what, and turn the shock level up to full power.
Reply from Halo CollarOct 23, 2023
I'm truly sorry to hear about the frustrations you've experienced with your Halo Collar, and I understand your concerns. Our goal is to provide a reliable and effective product, and it's disheartening to hear about the issues you've encountered. I'd like to offer some potential solutions to address the problems you've described. One option is to use beacons in "ignore fences" mode to set up in areas where the collar may be receiving unwanted feedback. This can help improve situations where it may be sending that feedback. Additionally, we can adjust your GPS signal level settings to ensure that the collar is in low GPS mode indoors and high GPS mode outdoors. This can help prevent false positives when your dog is inside the house. We truly value your feedback, and we want to work with you to resolve these issues and provide a better experience for both you and your dog. If you're open to exploring these solutions or have any other questions or concerns, please don't hesitate to reach out to us. We're here to help and ensure that you and your dog have a positive experience with our product. Thank you for bringing this to our attention, and we appreciate your patience as we work to improve your Halo Collar experience.
P M.
I would be cautious when buying from this company. The collars are quite expensive at $700 each and you still have to pay a monthly fee for service and warranties. The static prongs broke off flush in one of my collars within the first week and I have been fighting with the company for a week and a half trying to get them to replace it despite buying the warranty. The customer service is probably the worst that I’ve ever dealt with. It takes days for them to respond and no one has addressed the fact that they sent me a replacement collar that was an older model and refurbished. I’ve reached out three different times in efforts to correct this and continue to send messages with no response. I was very hopeful for this company and its services to work out well after moving to the country with two huskies in the country. However, in light of events, I would suggest looking at another company even if it’s more expensive. It might save you a lot of trouble in the long run. Overall review, the products are oversold with the attachment of a D list, celebrity name, and little extra commitment to customer satisfaction. It was exhibited that the products are not well-made, and the company does not seem to care about their clientele at all. I’m attaching my name so you can verify that this is a real post from a real customer who is actually going through the fight for what should’ve been a simple fix. Also, maybe this was for the company to actually get off their asses and do something to correct the situation that they continue to deny any accountability for. Mark Pequignot
Reply from Halo CollarAug 30, 2023
Hi Mark, We are disheartened to hear about your experience with our collar and customer service thus far. We can assure you we take great pride in our product and our customer service team and your collar should be warranty replaced without issue. One of our management team will be reaching out to ensure you are taken care of properly. Please let us know if you need anything once you receive your replacement.
