Happy & PollyReviews of happyandpolly.com

Reply from Happy & PollyJun 26, 2023

Hello, Thank you for choosing Happy & Polly and sharing your feedback regarding your recent purchase. If you have purchased two or more products, your package may be separated during transit to ensure efficient delivery. To offer you the best assistance possible and keep you updated with the latest information regarding your package, we kindly request you provide us with your order details. You can reach our support team at [email protected]. Please include your order number and the email address associated with your purchase. Rest assured that our team is committed to resolving any concerns you may have. Looking forward to hearing from you soon.

Reply from Happy & PollyJul 18, 2023

Hello, We deeply apologize for the inconvenience caused by your recent order. Regarding the shipping duration, we understand your concerns. We operate multiple warehouses that are geographically dispersed, each containing different products. It is possible that your items are currently located in a warehouse that is farther away from your specific location. However, we would like to assure you that the estimated 12-20 day timeframe is generally an overestimate, and shipments often arrive sooner than expected. And, our colleague would not question your need for the filters. They may like to confirm whether there is a possibility that you accidentally ordered the replacement or ordered the wrong product. To assist you further, we kindly request that you send us your order details, including the order number and shipping address, to [email protected]. Our team will prioritize resolving your issue and provide you with a solution as quickly as possible. We appreciate your patience and cooperation in helping us resolve this matter.

Reply from Happy & PollyJun 19, 2023

Hello, Thank you for reaching out and sharing your feedback regarding your recent purchase. We sincerely appreciate your interest in our Custom Pet Portrait Phone Holder. As this is a customized product, our dedicated designer invests extra time to ensure that the final product closely resembles the photo you provided. Consequently, the delivery time for this item is slightly longer than normal products. Typically, it takes approximately 14 business days to process your order. Rest assured that your package is currently in transit. In order to assist you more effectively and provide you with the latest information regarding your package, we kindly request you to share your order details with us. Please reach out to us at [email protected], including your order number and the email address associated with your purchase. We look forward to resolving this matter for you.

Reply from Happy & PollyDec 28, 2023

Hello, We genuinely apologize for any inconvenience you have encountered. We can assign another colleague to follow up on your case. We hope there is something we can do to enhance your overall shopping experience with Happy & Polly. If you have any ideas or concerns, please let us know.

Reply from Happy & PollyMay 10, 2023

Hello, We apologize for any inconvenience caused by the delay in the delivery of your cat bed. We understand your frustration and want to address this issue promptly. To resolve this matter, we kindly request that you reach out to our customer support team at [email protected] with your order details, like the order number, and email address... And we will provide your delivery info within 24 hours once get your email. Thank you for your patience and understanding. We look forward to assisting you and ensuring your satisfaction.

Reply from Happy & PollyMay 10, 2023

Hello, We sincerely apologize for the disappointing experience you've had with our Paws & Fish cat wheel. We understand your frustration and we deeply regret the inconvenience caused by the damaged and defective products you received. We would like to make things right for you. Please reach out to us at [email protected] so that we can find a satisfactory solution with this matter. We will get back to you within 24 hours once got your email. Once again, we apologize for the inconvenience caused, and we appreciate your patience and understanding. We look forward to hearing from you and working towards a resolution.

Reply from Happy & PollyApr 12, 2023

Hello, and thank you for your valuable feedback. We appreciate your interest in our products. Our U.S.-based warehouse ensures that stocked items are delivered within 3-7 days, and we offer a 30-day return policy for your satisfaction. We would like to clarify that we do not delete or manipulate customer reviews. There may be a delay in posting reviews, but rest assured, we value your opinions. Regarding the safety of our cat products, we have meticulously designed each component, taking into account scientific calculations to ensure optimal size and material quality. Our products are durable, with an extended lifespan, which sets us apart from those available on platforms like AliExpress. Our primary goal is to provide exceptional products and services for both cats and their guardians. If you have any questions or concerns, please do not hesitate to reach out to us at [email protected].

Reply from Happy & PollyApr 12, 2023

Hi, sorry for your experience, we do not delete reviews, including bad reviews. Your reviews may be overwhelmed by other reviews. You can send an email to [email protected] if you have any questions about our products, and we will reply within 24 hours.