Hazel HealthReviews of hazel.co

My daughter can present in therapy as though everything is okay, but in reality she has severe panic attacks and needs teharpy to learn how to work through life's tough moments. I conveyed this several times to her Hazel therapist and she repeatedly told me everything seemed fine.... it ended up being a waste of time.

I am beyond disappointed in this service. We did not finish up our sessions, our therapist canceled our services without speaking to me first. They provided inadequate support and when I reached out to a supervisor no once contacted me. It’s been nearly 2 weeks. For a service that is here to help support families, children and parents I am deeply disappointed in this service.

The therapist only wanted to play computer games with my son and didn’t do much to discuss his feelings. I sat by in two meetings and witnessed only computer games of chess. I reached out a few times asking for specific things to be discussed and if my son said he was fine the therapist took that as adequate and didn’t ask more to get him to talk. Nothing was resolved during these sessions.

There was not 24 hours notice of worksheets like I requested. Appointments were canceled when I was unavailable to be on camera to show I was present. There was no communication from the therapist.

I had an appointment for my child. I was having trouble logging in to the video meeting and called to let them know. They then CANCELLED my appointment as soon as I got off the phone with them. Absolutely ridiculous to have to reschedule after having issues with access. I don't have the time off of work to mess around like this!

Based on my recent experience with Hazel Health, I would never recommend their services to anyone. For starters, after completion of onboarding paperwork, I was contacted 2 months later to schedule the initial intake for my child (in the interim I was contacting them to inquire about the extended wait time, but received no assistance other than being told someone would be reaching out to me soon). Upon a representative finally calling me to schedule, I scheduled for what at the time was their soonest appointment (a little over 1 month out). Fast forward to the day before my child’s appointment, I received a notification at 10pm from Ceyonna Lewis, LPC confirming my child’s 10:45am appointment for the following day. The next day I received an email 1 hour before my sons scheduled appt from Nicole Wecker, LCSW-C, informing me that the therapist my child was scheduled to meet with is “unexpectedly out” and the appt is cancelled. She then went on to state if I had questions or concerns to please let her know. I emailed her back within minutes and I was left on “read”. Fast forward to the following day, I received a call from Ceyonna with a “sorry about the cancellation” “apology” and asking if I’d like to reschedule my sons appointment. It’s very apparent that these therapist work from home and have no regard for the behavioral health of students. She did not even have the decency to call from a silent area. There was yelling in the background, noise from a tv..NOTHING about the quality of care/customer service that I received is acceptable. If your child is in need of talk therapy, I suggest you exhaust all your options before signing them up to receive “care” from employees at Hazel Health.

I wanted to see if I can request to change my child’s therapist ? Her current therapist has been late to both sessions with her and canceled the other one. It is obvious to me that she does not take her job as serious as someone who would be able to offer us some form of help and therefore she is not a good fit. She actually even hung up in my face today while trying to discuss the issue with her ! I also work in the healthcare field and I am confident that the clients concerns should always be taken into consideration. She went on to say how the company ( Hazel Health ) swamps all the therapists with kids and they are all so overwhelmed, so I guess that is the excuse she uses to make it okay to provide a child in need with subpar care.I then tried to send a message to her supervisor asking to switch therapist and she deleted it and sent me a message saying that her supervisor won’t be back to work until next week.I think the concept of the program is great but unfortunately the actual care provided is not.