Great
Based on 5,742 reviews
HDIS4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HDIS has been serving customers since 1986 with the sole purpose of making incontinence products convenient, affordable and less embarrassing to purchase. We do this by delivering high quality bladder control products right to your doorstep in discreet packaging. HDIS carries a large and varied selection of only the highest quality adult incontinence products including popular brands like Reassure®, Depend®, Poise®, TENA®, Always Discreet®, Tranquility®, and Attends® that you already know and trust, plus many specialty products.
HDIS (hdis.com) has 5,742 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 337 reviews with 3 stars · Clear filters
David
I order same items nearly every time. While the site allows you to view past orders, there is no option to repeat an order. I have to go through a search process to find the items I want.
Reply from HDISDec 5, 2017
Thank you for your feedback! We are in the process of upgrading our website!
Carol J.
I'm usually very happy with the service from HDIS, but this time, I received two unmarked packages, having no idea what was inside. On this order, I chose different products than usual so I was baffled. Only half my order was shipped by USPS (usually came FedEx) and when I called to find out what I'd received and why the other case had not come, I was told they were waiting for me to respond about ordering an item that they no longer carried. I had responded, but had to call to get a clarification on the products. I was told it's best to order by phone since the website gave old information. Is this how a good business is run?
Reply from HDISNov 29, 2017
Thank you so much for your feedback. We are very sorry for your experience. A customer care representative will give you a call.
John S.
Discounts always arrive after ordering and expire before needing to order again.
Reply from HDISNov 29, 2017
Thank you for your feedback! We appreciate your business. A customer care representative will give you a call.
Don
I ordered online, but discount was not applied. CS followed up on my complaint and I appreciate that. Had they not, I would never have done business with them again. there was a real lack of communication between OP and CS when I first call3ed for assistance
Reply from HDISNov 16, 2017
Thank you for your feedback! We appreciate your business.
Matthew
HDIS, I have been using your products for years and have an account there. The call in service by phone is great (customer service people). I also have found your recurring orders to be helpful. However, I am disappointed in learning that when visiting your website to consider various or new products, that my work laptop is barraged by pop-up adds, which becomes embarrassing. I am not sure if its your ads or the search engine that prompts, but bring it to your attention for the benefit of all customers. Thanks for checking into it, Matt
Reply from HDISNov 15, 2017
Thank you for your feedback! We appreciate your business. To opt out of online ads from our company or any company, please go here: http://www.networkadvertising.org/choices/#completed.
jt
like the convenience of home delivery but the price is high.
Reply from HDISNov 14, 2017
Thank you for your feedback! We appreciate your business.
Rhonda
Sometimes it's hard to find what you want and the search engine does not find exactly what you want.
Reply from HDISNov 13, 2017
Thank you for your feedback! We appreciate your business.
Billie Joan R.
These are good for most people but not very handicapped me. Just not big enough. Please don’t send anymore. Billie Joan Roberts 14819 Chipman Lane Houston TX. 77060
