Great
Based on 5,742 reviews
HDIS4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HDIS has been serving customers since 1986 with the sole purpose of making incontinence products convenient, affordable and less embarrassing to purchase. We do this by delivering high quality bladder control products right to your doorstep in discreet packaging. HDIS carries a large and varied selection of only the highest quality adult incontinence products including popular brands like Reassure®, Depend®, Poise®, TENA®, Always Discreet®, Tranquility®, and Attends® that you already know and trust, plus many specialty products.
HDIS (hdis.com) has 5,742 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 323 reviews with 1 star · Clear filters
James
Order shipped and after 9 days it has still yet to arrive. HDIS Customer service should be renamed lip service. After multiple requests, they have done nothing to resolve the issue.
Reply from HDISJan 5, 2018
Thank you for your feedback. We are very sorry for your experience! A customer care representative will give you a call!
Frank
Items cost twice as much as I can pay for them at Krogers.
Reply from HDISDec 22, 2017
Thank you for the feedback! We appreciate your business. A customer care representative will give you a call regarding how to save money!
Danny B.
I ordered a roll of InterDry from the company and it was shipped by FedEx next day. But the "free shipping" by FedEx meant that they dumped the package into the USPS mail sorting system at St. Louis to be lost forever. The scheduled delivery time came and passed with no package. After several more days I contacted the company and they sent a replacement order but then proceeded to try to charge me for the product again with an open invoice when the replacement order came. What is with these people anyway?
Reply from HDISDec 18, 2017
Thank you for your feedback. We will review your order, and a customer care representative will follow up with you!
Mollie
The delivery of the spray bottles was not packed well. Opened the box and it had no packing at all 3 bottles were 3/4 fill because they were moving around in side the box the plastic bag that was in the box was ripped and only 2 spray bottles were in it. The other bottles had Loosen up and spilled inside the box!!! I was not happy with the way it was packed. Yours truly Mollie
Reply from HDISOct 30, 2017
Thank you so much for your feedback. We always appreciate hearing about ways we can improve the customer experience. We will definitely look into packaging options that are more durable. Thanks!
Karen
Great customer support.
Reply from HDISOct 24, 2017
Thank you for your feedback! We appreciate your business.
Don
Delivery is way to long. Should have been here before Not happy
Reply from HDISOct 17, 2017
Thank you so much for your feedback. A customer care representative will give you a call regarding scheduled deliveries. It can help save you time and money and you will always know when your next shipment is arriving.
Terri
Over charging people just because they may not be able to go to the store or are just embarrassed to do so is not acceptable. I realize it's home delivery, but charge $7.99 for a pkg of 24 when you can buy 48 for $4.50 to $5.99 at a drugstore is so not right. Will not use this service again.
Reply from HDISOct 17, 2017
Thank you so much for your feedback. We appreciate your business.
TR
Shipping is lossy compared to others places, Won't be using HDIS again
Reply from HDISOct 10, 2017
Thank you for your feedback! We appreciate your business. A customer care representative will give you a call to explain our scheduled delivery program!
