Great
Based on 5,742 reviews
HDIS4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HDIS has been serving customers since 1986 with the sole purpose of making incontinence products convenient, affordable and less embarrassing to purchase. We do this by delivering high quality bladder control products right to your doorstep in discreet packaging. HDIS carries a large and varied selection of only the highest quality adult incontinence products including popular brands like Reassure®, Depend®, Poise®, TENA®, Always Discreet®, Tranquility®, and Attends® that you already know and trust, plus many specialty products.
HDIS (hdis.com) has 5,742 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 337 reviews with 3 stars · Clear filters
Angela M.
In bold letters on box it says not to open with a knife. For some reason the box had been opened and resealed and a knife had to have been used from the deep slit in the box. One package had inside had been cut.
Reply from HDISJul 18, 2017
Thank you for your feedback. A customer care representative will give you a call.
David
To slow getting here...David Grougan
Reply from HDISJul 14, 2017
Thank you for your feedback. A customer care representative will give you a call regarding scheduling your deliveries so that you will know exactly when they will arrive. This saves you time and money.
Linda
The package has been delivered, however, there were no shipment advisory emails regarding when to expect delivery--I wasn't sure if I needed to go to the pharmacy, just in case. Also, because this was an on-line order, the offer of free items was void? Disappointing!
Reply from HDISJul 14, 2017
Thank you so much for providing feedback on your experience. A customer care representative will give you a call regarding your concerns.
Glenn
I just placed my last order with them. They ship the cheapest possible way and want you to purchase expedited shipping. They think a $2.00 off coupon is a big deal when you purchase $70 -$80 worth of merchandise each month. I wrote to them last month about my concerns and got a generic response back from them. Not asking what they could do to improve their service. From now on it's Amazon for me!
Reply from HDISJul 10, 2017
Thank you for your review. A customer care representative will give you a call to discuss options. You might want to consider scheduling your deliveries so you will know exactly when they will arrive each month. You will save $8 off of your first scheduled delivery and 5% thereafter. Thanks!
Roberta B.
I haven't had a chance to try the products yet. These "reviews" should be delayed more than the first day after receipt of product. Just arrived yesterday afternoon. After placing my order, you started inundating me with promotional emails. Back off or I'll never buy from you again.
Reply from HDISJul 3, 2017
Thank you for your feedback. We will remove your email address from our promotional offers. Please let us know if you would like to rejoin the mailing list at a later date. We appreciate your business!
Customecaroler
I am disapointed they do not stand by products only that from reassure. I used one pad from dignity and 1 from reassure. Neither one worked they are pure cotton and not reinforced with a gel they state are in the pad to keep away. From skin. NOT NOT Failed miserably. So I contacted them and they refunded the reassure but not dignity. I can take any one I try and do not work out to Wal mart and they refund them no questions asked. Why would I order them from hdis, pay postage and not be guaranteed satisfaction. So I gave them 3 as they have good selection but beware try one. First. You have to wait 4 to 7 days to get the trial but if you are at a place you can not get out to shop then do the game. But if you do not like them no returns or credit unless reassure. I guess. They want you to buy reassure.
Reply from HDISJun 29, 2017
Thank you for your feedback. We are sorry that the products that you sampled did not work out for you. A customer care representative will give you a call.
Claudine
They sent the wrong size but were easy to get hold of but polite and are rectifying the situation hopefully quickly Claudine
Reply from HDISJun 28, 2017
Thank you for your feedback! We appreciate your business!
Richard W.
Your products themselves are pretty good but wearing the version of briefs causes problems, with me at least, because they stick to the skin when you wear them. I was presuming that some of the samples that were sent were made out of cotton or some other fabric that provides more comfort, but the fabric used sticks to the skin especially here in Arizona. The pads are better and I give 5 stars for them.
Reply from HDISJun 14, 2017
Thank you so much for your feedback. We appreciate your business! We offer a wide array of products to fit different needs. A customer care representative will be in touch with you to discuss options that may better suit your needs.
