Great
Based on 5,742 reviews
HDIS4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HDIS has been serving customers since 1986 with the sole purpose of making incontinence products convenient, affordable and less embarrassing to purchase. We do this by delivering high quality bladder control products right to your doorstep in discreet packaging. HDIS carries a large and varied selection of only the highest quality adult incontinence products including popular brands like Reassure®, Depend®, Poise®, TENA®, Always Discreet®, Tranquility®, and Attends® that you already know and trust, plus many specialty products.
HDIS (hdis.com) has 5,742 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 323 reviews with 1 star · Clear filters
Ruth
I couldn't believe there was an "order" charge. I never experienced that before. Although there was no shipping charge, I didn't pay for one the last time I ordered from a different supplier, with no "order" charge.
Reply from HDISOct 4, 2016
Thank you so much for your feedback! A customer care representative will give you a call.
Elsie H.
I used the Interdry for 5 days and the affected area got redder and more uncomfortable. I was very hopeful for something to relieve my discomfort so I am disappointed.
Reply from HDISSep 30, 2016
Thank you so much for your feedback. A customer care representative will give you a call.
James
sizing was not as advertise am a really big guy so when i seen it was supposes to go upto 75" i ordered it i received it look and sead no way and i can't send it back
Reply from HDISSep 21, 2016
Thank you for your feedback. We are sorry that your purchase did not work out for you. A customer care representative will give you a call. Thanks!
Unhappy C.
The website was misleading. What I thought I was purchasing was not what I received. What I purchased cost 37.00 and I could have gotten 3 times that amount at Walmart for 36.00. I am able to return it yes, which I am doing, but I still lose 7.00 for postage. Also the mailing isn't what it's discribed. It says will ship same day if received before 4pm. I purchased on a Sunday but didn't ship till Wednesday and didn't receive until Monday. Very disappointed. Was hoping for a good relationship and good products.
Reply from HDISSep 15, 2016
Thank you so much for your feedback. We are sorry for your experience, and a customer care representative will give you a call to discuss other, more inexpensive, options!
Sally, Pedro is my 98 yr old P.
I was supposed to receive package on Thursday. No one ever called me because your HDIS staff didn't put my phone number on the FED EX ticket. On Friday I called HDIS and the operator said it would arrive on Saturday. It still didn't arrive so I called once again. After battling with a phone operator about delivery on TUESDAY, I asked for a supervisor. Finally with some logical thinking, the supervisor was able to have delivery made on Monday. I will probably will never order from you again, even with free shipping because of this lousy experience. It took up lots of my time on the phone with HDIS and it was very frustrating.
Reply from HDISSep 14, 2016
Sally, I am so sorry to hear about your experience. A customer care representative will give you a call to discuss other options, including ways for you to get your deliveries quicker in the future.
Phyllis
The toilet seat opening is smaller than what we have now. Doubt I ever install it. $168 and can not be returned. Very unhappy!
Reply from HDISSep 12, 2016
Thank you for your feedback! A customer care representative will give you a call regarding your purchase.
Dolores
It's been six days since ordering, and a day past promised delivery; still no delivery. You handed off from FedEx to USPS in Jacksonville FL. Although we have seen plenty of FedEx trucks zipping all around out neighborhood, still no delivery. Glad we had no emergency need for this order. Never trust USPS Jacksonville for a hand-off like this. We'll likely look elsewhere for a supplier.
Reply from HDISSep 7, 2016
Thank you so much for letting us know that you have not received your shipment. We will look into this right away, and a customer care representative will give you a call. Thanks!
PLC
The products were almost double in price as they would normally have been. I will not use your company again. Buyer beware!!
Reply from HDISSep 6, 2016
Thank you for your feedback. We do offer products for all budgets, and exceptional customer service. A customer care representative will give you a call. Thanks.
