Great
Based on 5,742 reviews
HDIS4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HDIS has been serving customers since 1986 with the sole purpose of making incontinence products convenient, affordable and less embarrassing to purchase. We do this by delivering high quality bladder control products right to your doorstep in discreet packaging. HDIS carries a large and varied selection of only the highest quality adult incontinence products including popular brands like Reassure®, Depend®, Poise®, TENA®, Always Discreet®, Tranquility®, and Attends® that you already know and trust, plus many specialty products.
HDIS (hdis.com) has 5,742 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 337 reviews with 3 stars · Clear filters
VTC
Your service is good but the items I received were less absorbent than what I ordered
Reply from HDISMay 3, 2016
Thank you for your feedback. A customer care representative will give you a call to help you find a better product for your needs.
Jane
I had to checkout as a guest because H..H.H. failed to send a email telling me where to a ply for a new password
Reply from HDISApr 29, 2016
Thank you for your feedback! I am sorry that you did not receive an email with your password reset. It may have ended up in your spam mail folder. You can always use the Live Chat feature at the bottom right of our website any time you have any web-related issues. Thank you!
Joyce
Only one xperience. the price was too high and then I had to pay shipping. I will probably not use the merchant again
Reply from HDISApr 20, 2016
Thank you for your feedback. We have products for all budgets, and shipping is always free. A customer care representative will give you a call to discuss options!
richard
My order was several days out and I was disappointed with length of time. Also the product I ordered was described as "extra absorbent" and was disappointed along with no odor control. The product tore easily and not sufficiently absorbent.
Reply from HDISApr 20, 2016
Thank you for your feedback! We appreciate your business! A customer care representative will give you a call to discuss products that may be a better fit for your needs, and ways to expedite shipping.
Kim
I feel your products were expensive.. I didn't do my research first.
Reply from HDISApr 18, 2016
Thank you for your feedback. We appreciate your business.
Wanda
For the second time, after I have received my usual order I get a "$$$$ OFF" notice. I got one last time and called and was given the credit on my credit card account. Now it's happened again and is only good until April 3, a few days away. I order about once a month and can't order more often or larger quantities because of the cost. There was no reduction of any kine when I placed the order last week, received the order in a timely manner, but the next day there's a discount offered! Please don't email me a discount AFTER my order is sent to me...It only upsets me more to have spent more money then I needed. Thank you
Reply from HDISMar 30, 2016
Thank you for your feedback. For regular, monthly orders, you may want to consider a personalized delivery plan. You will save money with each and every order... no coupons necessary. A customer care representative will call you to discuss this option. We appreciate your business!
Donna S. D.
Delivery was good, but the size was wrong. I went by their waist sizes, but I need about 2 sizes larger (which wasn't available in the product I bought) because I can't get them over my hips. Disappointing, because I bought them for travel and wasted $25.00.
Reply from HDISMar 24, 2016
Thank you for your feedback. A customer care representative will give you a call!
Susie
Can get same product at Walmart for less money and free shipping. HDIS has great customer service, though.
Reply from HDISMar 22, 2016
Thank you for your feedback! We appreciate your business.
