HDISReviews of hdis.com

Still unsure what is the right product for us.

The pads with the wide rear are OK, but not wonderful. However, they are better than others I've used. I wish they were a bit longer; that would keep me dryer. I find the directions absent or confusing. Some of us aged need a bit more direction than you provide in the mailing. The person I spoke wit h on t he phone was helpful to me, although I did have about a half hour wait to get to her. Thanks for asking.

Price great but delivery really needs work it took 8 days to get the package I have got diapers from other companies and receive them in two to three days .

Website isn't as user friendly as I would like. The total cost, that I paid in full at time of order, apparently was incorrect and I received a bill for the outstanding balance. I think you need to adjust your computer so it caculates cost correctly. The order was processed quickly and shipped quickly which is why I gave 3 stars.

Received the product but no instruction on what to use it for. Wasn't what I thought I had ordered.

Ordering was simple. shipping was a bit slow.

No problem with the products, but I received a follow-up invoice for a $0.45 difference between the tax charged ($0.38) and the tax supposedly due ($0.83). First, how could such an error occur in what I assume is an automated billing system? Second, it cost HDIS more than $0.45 to send me an invoice for that amount, and it will cost me more than that amount to pay the invoice, adding up to an irritating first-order experience. P.S. Before posting this review, I sent an email to HDIS Customer Service asking the same question. Then I read their email requesting a review, which I posted above. Customer Service subsequently responded that they're discounting the difference and will look into the error, an appropriate and satisfactory response.

Shipping took up to 10days