HeatbitReviews of heatbit.com

Well after posting a review here advising I had not recvived anything more than broken promises after ordering my heatbit, I recieved my heatbit the old model without the contols of the newer model so I cant comment on how good it is. The app has me located on the other side of the world and I have no control over the heatbit at all as it has no external controls and the app has no interface to control the Heatbit. So mining opportunity ins minimal

The concept is absolutely brilliant, the execution however is 'lackluster'. As far as a heater goes, unless you can log into the Heatbit system, the heater unusable and is nothing more than a small tabletop. In other words, the heating function is not available if you can't log in to the Heatbit wifi. I understand bugs and other issues, but this is unacceptable performance. After multiple, 15+ support requests, there has been no resolution. I lost track of how many times I have had to delete the app and reload it trying to get the appliance to function. I have tried to activate my warranty, but there is apparently some 'secret' steps I must take before that happens. I just don't know what they are, and they won't tell me either. I've even said 'Please' with no effect. If I had to do it all over again, I would PASS on purchasing the appliance and wait for the Mk2 version. Again, a truly revolutionary concept accompanied by insufficient support. Still waiting for some type of warranty resolution, but not holding much optimism.

The idea of using the heat generated by the hard drive mining BC to warm your home is sheer brilliance! I think there was a bit of Ready, Fire, Aim for the initial launch however. Customer service is all but non existent in/ on the app. There is Support via email, but the turn around time is about 24 hours or more. Email customer support has a habit of merging ALL requests into one gigantic email string making the fixing of individual concerns all but impossible.There could be a bit more instruction on the use and trouble shooting included with the unit, or available online. For instance when you push the power button < than 1 second the button dims and nothing else occurs that I can see. It would be helpful to inform the user what is actually occurring. If you push the button longer than 1 second but less than 4 seconds, something else occurs. The only reason I found these things out was from a service request to CS. This could all be easily avoided with a more robust user manual greater than a single postcard with instructions printed on one side. Bottom line is if you gave just a bit more information to your customers, your customer support would not be so busy. Great idea, not so great of an execution initially. I trust they will fix the bugs.