Poor
Based on 361 reviews
Helen's Gems2.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Update — Since sharing my story on social media, I’ve unfortunately come across many copycats pretending to be my boutique. To make sure you’re shopping safely, please order only from my official website: https://helens-gems.com.If you’ve accidentally placed an order with a copycat, please reach out to us at [email protected], and we’ll do our best to assist you. You can also call us at (435) 264-9302, but please note that our lines have been very busy lately. Thank you so much for your support!
Helen's Gems (helens-gems.com) has 361 customer reviews on Folks Told, with an average rating of 2.6 out of 5.
Showing 196 reviews with 1 star · Clear filters
Linda D.
This company could IMPROVE BY BEING HONEST..FOLLOW THRU ON THE STATEMENT MADE BY HELENS GEMS AND RESPOND TO CUSTOMERS IN A PROFESSIONAL MANNER. VERY DISRESPECTFUL WHEN JESSIE CHANGES HER STORY 3 TIMES AND DECIEVE CUSTOMERS
Katie S.
This company is a SCAM. They lead you to believe they are a lady making handmade jewellery. Whereas in fact they are a company from China making mass produced cheap and nasty jewellery. They happily take your money and lead you to believe they are sending you the jewellery- which they do not. I am ashamed to say I was taken in by these SCAMMERS.
Pat S.
I placed my order December 19th. It showed “order ready” the next day. It is now still at the same stage almost 3 weeks later and they refuse to give me a refund and won’t even tell me who the shipper is. Must be a total scam!
Charlotte B.
I too have been duped by Helens Gems - Order received and money taken twice!! no items received and even provided a fake Royal mail tracking number! annoyed at myself for falling for it.
Maureen W.
I haven't received my order and I've read the reviews. I think that this is a scam and I've lost my money. I'm a pensioner and I feel very stupid that I actually fell for this.
Donna R.
Info on internet said Helen's Gems were going out of business and were selling the last of their costume merchandise on sale. I had no idea these things were made in China because I try to avoid purchasing anything from China. Received no confirmation of my order, no tracking number, nothing. I finally e-mailed them and they responded - shipment was sent. It took 4 weeks for the three items I ordered to arrive. I do wish I had looked this company up on line before I fell for their ad. Not worth 10% of what I was charged. Do no purchase.
Anne
Just received the choker necklace and I agree with one of the other reviews on another item that is so light and definitely doesn’t look hand made. The length is much shorter and it looks very cheap.
Amanda (Mandy) S.
The items are of very poir quality. manufactured garbage! Not hand made; this is a total scam!! Arrived in little plastic bags like child’s jewelry. I gave been trying to return them and today received a second email , a repeat of the first email response advising i can exchange and how difficult it is to return items. I continue to request an address ro return and full refund. DO NOT ORDER FROM THUS COMPANY
