Klarity HealthReviews of helloklarity.com

Reply from Klarity HealthJun 23, 2026

The fee is not charged by Klarity but by the clinician you booked with. You are billed for no-show fee for not appearing in the appointment. Clinicians lost the opportunity to serve other patients in need so they put no-show penalty for patients to respect their schedule. If you message your provider, they may consider refund you.

Reply from Klarity HealthJun 14, 2026

ZuZu, thank you for taking the time to share this — what you've described falls well below the standard we hold ourselves to at Klarity Health, and we're genuinely sorry for the experience you had. Unexpected charges are never acceptable. Pricing should be clear before you book, and we're sorry that wasn't the case for you. We also hear your frustration with the booking flow and intake forms — the confusion you encountered is something we're actively working to improve. Regarding your appointment, providers on our platform make independent clinical decisions about how sessions are structured. That said, arriving significantly late and revisiting information you'd already submitted on intake forms is not the quality of care we expect our patients to receive. We'd like to look into this personally and address the billing concern. Please reach out to our support team at [email protected] or through your patient portal so we can make this right for you.

Reply from Klarity HealthJun 11, 2026

Thank you for sharing your experience, and we're genuinely sorry to hear it fell so far short of what you deserved. Receiving inconsistent information about fees and then being disconnected during a conversation with our team is unacceptable — this is not the standard of care or communication we hold at Klarity. We take this feedback seriously and want to make things right. To protect your privacy and ensure we can follow up properly, please reach out to us directly at [email protected] or through your patient portal. Our support team will respond promptly. We're sorry again for this experience and are committed to treating every patient with the transparency and respect they deserve.

Reply from Klarity HealthJun 3, 2026

Hunter, we're truly sorry to hear about your experience — and we hear the frustration in your words. Being asked to reschedule, then encountering a charge, and then not being connected to your appointment as scheduled is not the standard we hold ourselves to, and we understand why you feel let down. We want to make this right. Please reach out to our support team at [email protected] or through your patient portal so we can look into what happened and address your concerns directly. You took an important step in reaching out for mental health support, and you deserve to be treated with care and respect.

Reply from Klarity HealthMay 13, 2026

We're truly sorry to hear about your experience, and please know this is not the standard of care Klarity strives to provide. A missed appointment with no way to reach your provider — and then feeling unheard when you sought a resolution — is deeply frustrating, and we completely understand why you're upset. While providers on our platform make independent clinical decisions and manage their own availability, we take the overall patient experience seriously, and what you've described falls far short of what our patients deserve. We'd genuinely like to help make this right. Please reach out to us through your patient portal or email us at [email protected] so our team can review your specific situation and work toward a fair outcome. You deserve better, and we're committed to being here for you.

Reply from Klarity HealthMay 6, 2026

Hi Eric, thank you for taking the time to share your experience. We're truly sorry to hear about the frustration you've encountered — being charged when you expected a refund is an incredibly stressful situation, and we understand how upsetting this must be. We want to acknowledge that our providers are independent clinicians who make their own medical and clinical decisions. That said, we take billing concerns and refund disputes very seriously, and this experience is not the standard we hold ourselves to. We'd like to look into this right away. Please reach out to our support team directly through your patient portal or by emailing us at [email protected] so we can review the details of your account and work toward a fair resolution as quickly as possible. We're committed to making this right for you, and we appreciate you bringing this to our attention.

Reply from Klarity HealthMay 2, 2026

S. Pollard, we're truly sorry to hear about your experience. We understand how frustrating it is when you can't get your medication because a simple question needs clarification, and that's not the experience we want for our patients. While providers on our platform make independent clinical decisions, we take this very seriously and want to help resolve this as quickly as possible. Please reach out to us directly at [email protected] or through your patient portal so we can look into this immediately and work toward a resolution.

Reply from Klarity HealthApr 26, 2026

Kelly, we're truly sorry to hear about this experience. What you described — feeling charged for a very short visit and not receiving the follow-up support you expected — is not the experience we want for patients using Klarity. Providers on our platform make independent clinical decisions, but we take feedback like this seriously and want to look into it with you directly. Please reach out through your patient portal or email us at [email protected] so our team can review this privately and work toward a resolution as quickly as possible.