WispReviews of hellowisp.com

Asks for a ton of personal data including an ID and previous medical records, only to deny treatment. They will then refuse to delete your information unless you provide additional information. What a scam.

This is like the fourth time that I've renewed my prescription, received an email that it was sent to the pharmacy, but the pharmacy never receives it until I send emails to you asking you to please call the prescription in. Then somehow it magically gets taken care of. Don't trust them if you are in a rush.

This website is ridiculous. What’s the point of offering a product if you’re just going to tell customers they don’t qualify without providing any explanation? All I wanted to do was stop my period, and this seemed like a convenient option. Instead, I was required to pay first, complete the entire intake process, upload my ID, and provide personal information only to be told afterward that I didn’t qualify. What makes this even more frustrating is that I don’t have any health issues, I’m young, I’m not taking any medications, and I have no idea why I was denied. It’s incredibly frustrating to invest that much time and effort without any transparency about why I was denied!!

This is my second time using them for cold sores. I have tried both options. "Same day pick up" and 3 day shipping. BOTH times I ended up waiting 5 days. By that time I spent money on abreva, cold sore patches, medicated lip balm. I'm sorry but they absolutely suck. The whole point especially for a cold sore is to get it as fast as possible. I have to wait a week? Then what's the point lmao

They took forever to give me my refund after they refused to give me my order due to not being able to verify myself. I demanded them 100 times to give me a refund and they took forever because they kept saying everything was right except for the DATE OF BIRTH on my order so they refused and I don’t rmb putting any other date of birth but my OWN. I kept telling them I couldn’t find the date of birth on file and they kept repeating themself acting like they didn’t see my say multiple times that I couldn’t find it because the identification screen blocked me from continuing on the website. 0/10 Service they too forever to give me my refund holding my money from me.

5 reasons I am deeply dissatisfied with the Wisp service: 1—One of my Rx requests was denied out of hand without any recourse. 2—Messaging platforms for clinicians and for customer service support reps are separate, but both are intolerably slow. My clinician never answered my question, and also left me on read for over 24 hours. Further, the customer service support platform appears frighteningly insecure: it took 48 hours and 3 people just to verify my identification, which should be a GIVEN since I am logged in. I wouldn't have needed to go to the customer support team if my clinician had bothered to respond to my important question about my health. I wouldn't have bothered going to customer service support if I'd known the customer support team is 10x worse. Both utterly disappointing. 3—My Rx request (the 1 that was not rejected) was still not approved within 24 hours, which failed to deliver on the promise on the homepage of the site, and I quote: "Orders will be processed within 24 hours (Even on weekends)" The clinician left me on read for over 24 hours and never acknowledged or cared about my issues. 4—Because messaging is so unorganized and slow, I exchanged messages with 5 different people, none of whom were able to resolve my case. They may use bots instead of real people at an infuriatingly slow pace in hopes that customers give up hope for a resolution. 5—Because messaging is so slow, I went to a real doctor in the meantime and got my prescription filled elsewhere, leaving me on the hook for 2 separate services. I will not be filling the prescription from Wisp because it was rendered useless to me by virtue of its delay. I used Wisp back in 2022 without issue: it was fast and I got exactly what I wanted, when I wanted it. My clinician spoke to me like a person, not a number. I am disappointed to see how poor the quality and speed of this service have become since my last visit. Consumers come to Wisp because they know what they need, and they need it fast, without hassle. This was the precise opposite experience.

Antibiotic was prescribed and sent to local pharmacy. Pharmacy wouldn't fill it because of telehealth laws and the prescriber was a NP. Pharmacy called wisp several times to get a signing physician. They never responded. I also reached out to customer service via chat and responses took hours. They said they made calls to pharmacy but when I called the pharmacy they said that's a lie they never heard from wisp. The service is not for quick needs. In this case it was a UTI and infection can turn septic. I won't use this service again. I had better luck with doctronic. Had my antibiotic within 2 hrs.

Wisp should have listed mammogram as a mandatory requirement before I went through days of hassle going back and forth with emails from bots, just so I could get an answer to why I was denied. I thought it must be a typo on my part but it was the mam. Why bother with this Bot outfit if I have to go get a mam anyway? Huge waste of my time.