WispReviews of hellowisp.com

They suck all around. The process, the user experience and the value.

This has to be a joke. I placed a same day pick up over a week ago and they still have not submitted my order to either pharmacy I’ve given them. Thankfully this isn’t life altering medicine needed but this is out of hand!!!

After the third day of using this product, I noticed itching. I investigated with a mirror and found that my labia, perineal area and skin around my anus were a completely different color. I immediately threw the cream away. It has been 9 days since I threw it away and my skin is still pilling but I’m starting to get my color back. By the way - it didn’t work.

Never again! The worst service ever ! I ordered a 48h medication 1 month and a half and till date I have not received ! They sent my medication to a pharmacy which is not a pharmacy and I have been back and forth with customer service to change to a different pharmacy or ship to my home. After 2 weeks(note that I was supposed to take those pills in max 48 hrs and I placed my order 2 days ahead) they said they sent to CVS I called CVS and CVs doesn’t have my prescription ! I told customer service and they said CVS should have it. I’ve been back and forth with customer service nothing is being done , they deny to refund so Basically a theft! Horrible !

Right after placing an order, I reached out to Wisp, but the rep did not help me apply the discount code I missed.

As others have said, this company states they make sure to have the prescription same day. They called in an RX to my pharmacy, but my pharmacy doesn’t have that particular medicine. The pharmacy requested from the doctor to provide an alternative, which they had, and the doctor never responded. He also never responded to me when I asked either. I was only told the next day I needed to provide a different pharmacy and then at the end of that day, they tell me that pharmacy also doesn’t have that medication. By the third day, I am asking for a refund because I was told that I would have this prescription same day as I ordered, 3 days later I am still without my medication I paid $40 for. I followed through with my commitment by doing all I could to get my medicine and by paying what I owed. So, I guess I’m held to a different standard than the company because now I can’t get a refund due to “their policy”. I feel when a company makes a promise and then breaks that promise by not following through, they forfeit their own policies. So, they refuse to provide any pharmacies with an alternative medication that the pharmacy carries and Wisp offers, who knows why. They just want me to continue to provide them with pharmacies to call and find out they don’t carry the medicines. How long does this go on? Is there a limit? Is this indefinite until a month later when I finally find one who does who probably is located 2 hours from me? All for $40?? This company is uncaring, unprofessional, and I will never do business with them again. All they had to do was refund me or provide an alternative.

I was never able to get my prescription after multiple requests.

This company is terrible. It's clear the customer service is all AI that won't address your concerns. You will NOT receive the brand of medication that you go through the entire process for, and they will substitute whatever they want that's "comparable". It is completely misleading to advertise and complete a full checkout process with a specific chosen medication brand name only to receive a random generic. If you're sensitive to substitutions, look somewhere else. You will not receive what you order, and you will fight with them back and forth to get the right thing while they drain you of more money at every chance. They don't care as long as you're still giving them money. Even if you tell them you cannot take a certain medication due to intolerance, they'll just go ahead and prescribe it, anyways. I was put in an incredibly dangerous situation with their substitutions that I fought with them over not providing me, but they didn't listen and didn't care. My health and safety didn't matter. Don't listen when they try to gaslight you and tell you you're getting "the same thing" and then end up almost hospitalized.