Excellent
Based on 11,880 reviews
Henry Meds4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Henry Meds mission is to make healthcare for chronic conditions, including weight management, accessible to every American who needs it, no matter their finances. Our vision is to reinvent how healthcare success is judged; by achieving the best medical outcomes per dollar spent. We offer top quality telehealth care along with best-in-class client support.
Henry Meds (henrymeds.com) has 11,880 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 237 reviews with 3 stars · Clear filters
Isabella E.
the pharmacy took a long time to send the prescription . the prescription came a day later because of a fed ex delay and the meds were lukewarm warm
Reply from Henry MedsMar 14, 2025
Thank you for your review. We encourage all Henry Meds patients to schedule a follow-up appointment with their clinician, which is included in the subscription cost, to discuss any concerns.
James M.
The visit with Dr was great. Very informative and helpful. The process to fill the prescription wasn’t great. Very delayed and the website isn’t up to date. Kept getting the same standard answer when I asked for help. Made the process disappointing.
Reply from Henry MedsMar 12, 2025
A representative from Henry Meds will be reaching out.
ann
I did have to wait a long time for my video visit to start which was disappointing because I have a limited lunch break. The PA talked very fast but because I have done this before I knew what to do. At first, I thought she was talking me out of it because she suggested I get a rx through my primary care and get the medicine direct, but she said she was just warning me that there may come a time we can't get it through them.
Reply from Henry MedsMar 7, 2025
To better assist you, we've requested some additional information. Trustpilot will send you a request shortly—please take a moment to provide the necessary details. Your cooperation is greatly appreciated, and we thank you for helping us address your concerns!
Dana L.
I am excited about using this product however, the company would not work with me and give me the first initial discount because I had already signed up several months ago, but then did not end up using the product.
Reply from Henry MedsMar 7, 2025
Thank you for your review, and we appreciate your constructive feedback. We understand from your response that you were not eligible for a recent promotional discount, and apologize for any inconvenience this may cause. Promotional discount eligibility information can be located on our website: https://henrymeds.com/promo/
Debbie Sutherland W.
The initial charge was reasonable. It was a “promotion” it worked pretty well after I upped my dose. It took forever to get the second batch and I didn’t know I would end up paying over 1,000. They said even though I stopped the meds I still was paying monthly for the subscription! Go figure. I finally cancelled last month but I’m still checking my card charges. I had a debit card on file. I will never do that again
Reply from Henry MedsMar 7, 2025
Thank you for sharing your concerns. We understand your frustration and apologize for any confusion regarding our subscription process. To clarify, Henry Meds operates on a subscription basis, as outlined in our Terms of Service, and charges continue until the subscription is canceled. If you have further questions or need assistance with your account, please don’t hesitate to reach out to us at 909-787-2342.
SS
I started with Henry Med and had a great experience at first—easy access to providers, smooth process, and everything seemed reliable. But once I started doing bulk orders, the problems began. My first bulk order took way longer than expected, and now my latest refill has been a complete disaster. A customer service rep mishandled my intake form, telling me they already had it and that I could ignore the one I was supposed to fill out. A week later, I was told I needed to meet with a provider. When I finally had the appointment, the provider was completely clueless and asked if the goal of our discussion was to switch to an alternative weight management plan—something I had never requested. Due to the delays, I reached out to customer support since I might not be able to receive my refill before an upcoming trip. While they were quick to respond, they were ultimately unhelpful. They assured me my order had been sent to the pharmacy/vendor, but when I contacted the pharmacy/vendor myself, they told me they hadn’t seen any new bulk order placed by Henry Med. I'd say Henry Med needs to rethink its vendor relationships and invest in better-trained outsourced customer support. If you rely on timely refills, be warned—this process might be unreliable.
Reply from Henry MedsMar 7, 2025
To assist you more effectively, we've requested some additional information. Trustpilot will send a request soon—please take a moment to provide the needed details. We appreciate your cooperation and thank you for helping us resolve your concerns!
Elaine
Long wait to receive medication
Reply from Henry MedsFeb 24, 2025
Thank you for your review. Our goal is to ensure that all patients receive their medication within 8-10 business days after their intake appointment. Any patient that experiences a delay beyond 10 business days, please contact us at [email protected] or call (909) 787-2342. We appreciate your feedback!
BRUCE
My new address is 358 union ave..MT.VERNON NY 10550
Reply from Henry MedsFeb 21, 2025
Thank you for the review.
