Robert H.
I received very good service, the 2 times that I called for support.
I received very good service.
Reply from HERO Defense Systems LLCDec 5, 2025
So glad to hear it! Thanks for sharing your experience.

Great
Based on 175 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HERO® promotes personal safety, save lives, and grows confidence with patented award winning non-lethal defense products engineered from the ground up.
HERO Defense Systems LLC (heroselfdefense.com) has 175 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 140 reviews with 5 stars · Clear filters
Robert H.
I received very good service.
Reply from HERO Defense Systems LLCDec 5, 2025
So glad to hear it! Thanks for sharing your experience.
Dick C.
Operation was simple. Response to questions was very quick. The fact that the irritant is confined to contact area was important to me and where it is to be used. (Church security)
Reply from HERO Defense Systems LLCDec 1, 2025
Thanks for your feedback!
Rosemaeve O.
The products are great and the customer service is amazing.
Reply from HERO Defense Systems LLCNov 25, 2025
Thanks so much for the review!
Peter M.
Easy ordering. Shipping was okay. Fired practice rounds Sunday. Hope I never have to use the real things.
Reply from HERO Defense Systems LLCNov 25, 2025
Thanks for the feedback! Let us know if you have any questions :)
Joseph H.
service was unbelievable,thank you
Reply from HERO Defense Systems LLCNov 25, 2025
You're welcome, and thank you for the kind words
Eric B.
Good communiction about my order, shipping was fast. Very impressed with the qauilty of the products (I have both the Hero 2020 and AIIRO). Both products feel solid and function as described. Very happy with my purchase of both items.
Reply from HERO Defense Systems LLCNov 18, 2025
Thanks so much for the feedback!
Larry D.
Very helpful people. At 78 years old, very concerned about safety for myself and my wife. This helps!!!!!!
Reply from HERO Defense Systems LLCNov 10, 2025
Appreciate your feedback, and we're so happy to hear you and your wife are being proactive about personal safety!
Gary H.
Very happy to finally have a holster. My only upgrade I'd like to see is the ability to swivel 90 degrees
Reply from HERO Defense Systems LLCNov 7, 2025
Thanks for the feedback!