Great
Based on 546 reviews
High Speed Gear4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
High Speed Gear® is dedicated to building the best 100% American-made, battle-proven tactical gear™. HSGI® started as a custom shop in 1999, making gear for Marines at Camp Lejeune. Since then, the company has grown to be the largest full-time employer in Swansboro, N.C., with distinct and innovative products like the TACO® and the Sure-Grip® Padded Belt. Our products are designed for the highest level of comfort, functionality, and versatility. Satisfaction is guaranteed for all of our customers, whether military, law enforcement or responsibly armed citizens. Our products are user driven and are designed based on the operational experiences of a wide variety of end users. HSGI® products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. If a product ever fails due to a manufacturing defect, we will repair it or replace it, at our discretion. For information about custom gear OEM projects, contact us at [email protected].
High Speed Gear (highspeedgear.com) has 546 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 57 reviews with 1 star · Clear filters
Cadence L.
Took over 3 months to come in, just for one pouch
Reply from High Speed GearMay 20, 2024
Thank you for your review, we do apologize for those extended lead times and see that someone from our team did offer to help you source that gear through a dealer that had that in stock for you. If you ever need assistance with sourcing gear sooner than our lead time reach out to us at [email protected] and we will be more than happy to assist you.
John D.
Took almost three months to arrive even though there was no indication of a lead time or back order when order was placed. Ordered a belt mounted holster for a flashlight. Holster was terribly designed. Took it off and threw it in my “useless gear that I’ll never use or recommend” box within a couple hours of receiving it. I thought about trying to return but tbh it was only a $40ish loss and I didn’t want to waste anymore time trying to get return labels, etc.
Reply from High Speed GearMay 13, 2024
Thank you for your review, we do apologize for the inconvenience of our extended lead times as we do make all orders to order with a lead time of around 8 weeks from date of order. Please reach out to as we do have a 30 day return policy for all gear. If you have any questions, please email [email protected].
Charles B.
Will never buy from you again! Do not contact me again. Charles!
Reply from High Speed GearMay 6, 2024
Thank you for your review, I do see that you cancelled this order and do apologize that you received a review for a product that you cancelled. If we can ever be of assistance please reach out to us at [email protected].
Throw A.
3 months and absolutely nothing to show for it except for the $300 bill. Do not buy from this company's website unless you never want to receive what you paid for. I waited for a month just to check out because my preferred payment option was not working on their company website. Finally, after being able to place the order for a single belt on March 6, nothing has been done as of May 2 (over 8 weeks later) except for them avoiding my status update inquiries. This is the worst tactical gear purchase experience I have ever had, and the first and last time I will be supporting this company. What a disgrace and disappointment this whole experience was.
Reply from High Speed GearMay 2, 2024
Thank you for your review, if you could please reach out to [email protected] and or 910-325-1000 and we would be more than happy to assist you with your concerns.
anonymous
We haven't received two packages. I was told the first one came but no one has seen it and so we reordered - this last order we made on 4-2-24 hasn't arrived yet with no shipping date sent to me.
Reply from High Speed GearApr 18, 2024
Thank you for your review, we do show that was delivered to the front desk of your department, if that has still not arrived, we do recommend filing a lost package claim with the carrier that was selected at time of checkout. I am showing your other order still in production with a 6–8-week lead time. If you have any questions, please reach out to [email protected].
Doc B.
I never received the item. I called after waiting for a fairly long time. My order fell through the cracks and the customer service agent told me they were now out of stock for the item I’ve purchased and suggested I try one of their vendors? My order was canceled and I received a prompt refund. Wow! What a total waste of time. I’m a fan of their taco mag pouches and use them exclusively. I use them currently on 3 different chest rigs/plate carriers and 2 gun belts. It’s a shame that the customer service and shipping doesn’t match their quality of design and manufacturing. So, I went with another brand?
Reply from High Speed GearApr 8, 2024
Thank you for your review, due to high demand for our products and a large influx of orders, we are experiencing delays in lead times, our factory is working overtime and trying to produce gear as quickly as possible. Quality gear takes time to build and at this time, orders may take up to 6-8 weeks for delivery from date of order. As we make all gear to order we never have "In Stock" unless the item is in the we made too much category, please email [email protected] if you need any future assistance.
Joshua B.
I have yet to receive my order.
Reply from High Speed GearApr 1, 2024
Thank you for your review, I am showing that order was delivered on 1/11/2024. If you need any further information, please contact us at [email protected] and we would be happy to assist you.
Jesus G.
I’ve been waiting a month to receive my order and still haven’t gotten a shipping confirmation or update.
Reply from High Speed GearMar 22, 2024
Thank you for your review, I am showing that the order was delivered on Jan. 2, 2024, please contact the carrier selected if you have not received this shipment, please email us at [email protected] if you have any questions.
